In 2020, a significant shift in focus towards online customer experience occurred due to the pandemic. We witnessed a turning point in online experiences that brought about a whole new set of customer problems. Online customer experience is a critical aspect for every business.

Having a seamless online customer experience is one of the biggest challenges that has been highlighted by the covid-19 pandemic. Businesses have had to face the difficulty to create significant online experiences. Delivering experiences that truly connect with and resonate with customers is fundamental. Yet companies are still striving to engage with their audiences online.

Delivering a great customer experience is something that every company strives for but let’s face it, companies can’t rely on a traditional approach. In 2021, businesses can’t leave customers out of the conversation. Chatbots technology blowing now allows businesses to produce experiences that mesh with their audiences’ expectations.

How companies approach customer service and how customers interact with brands online is a real stake when physical stores are closed. While I don’t think AI will substitute in-store customer experience, I believe it has an important role to play in helping companies have better online experiences with customers. AI is key to stay relevant and competitive especially thanks to chatbots. How can chatbots help create better online experiences?

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Proven successful in automating tasks, chatbots have been around for a while. By combining machine learning, cognitive computing, and natural language processing, AI is suited to both identify the needs and engage customers in conversation. Chatbots help you find data faster, automate customer support, and even automate part of your marketing.

Finding the right information about the return policy or finding the right crop top can be extremely time-consuming. Chatbots can solve this problem perfectly by providing quick and relevant responses that keep users engaged. While online customer experiences can be fun and exciting, they also can be annoying if the information isn’t easy to find or if you simply have no idea what to look for.

According to a recent survey by the agency Prophet, 93% of consumers will consider making a purchase after completing an online experience that suits them well. Indeed, online customer experiences play a crucial role in how customers perceive a brand. As a consequence of the pandemic, online customer experiences are with greater reason at the heart of their business strategies.

Modern chatbots are increasingly used by brands to stand out. They are strengthening the online customer experience by engaging with their customers in a seamless way. As e-commerce is very competitive, businesses must do more than a “Recommended for you” section. Brands need to offer unique and personalized online experiences and make customer service easier. AI has evolved from a service that helps customers make decisions through researching products or services through having a real conversation with a bot that emulates your style and personality.

To conclude, I’ll emphasize the point that chatbots are engaging with customers on a more personal level increasing brand awareness. Capable of handling a huge number of conversations per day, they are used in multiple industries. Indeed, chatbots have matured and enable companies to automate complex tasks and processes.

Now performing specific tasks and personalized conversations, chatbots are not replacing customer service but complimenting it. Engaging and intuitive, they analyze data from your purchase history, information, and behavior patterns so you can have the best online customer experience possible. Chatbots are already making a difference for businesses by driving customer engagement at an unprecedented scale!

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How can chatbots help create better online experiences? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Self-appraisal encourages employees to play an active role in the appraisal process. It also provides the manager with another perspective on the employee’s work over the past year. The self-appraisal should include questions that will help your direct report analyse their performance effectively.

Chatbots are AI-based virtual assistant applications developed to answer the questions of the customers on a specific topics or field. These applications are used by the companies to assist their large group of customers without any human.

And to train such chatbots, huge quantity of training datasets are required for the machine learning chatbot algorithms, so that model can learn from the data sets and answer the questions when used in real-life.

What is Chatbot Training Data?

Chatbot is used to communicate with humans, mainly in texts or audio formats. In this AI-based application, it can assist large number of people to answer their queries from the relevant topics. And to train the chatbot, language, speech and voice related different types of data sets are required.

Actually, these data are then used with natural language processing (NLP) to make it understandable to machine through certain algorithms, than feed the training data and make the model learn correctly and give the most relevant and precise answers.

What are Data sets for Chatbot Training?

In NLP different types of data like texts and audio are sued but without data annotation, it is not possible to use it for machine learning algorithm training. Hence, text annotation, audio annotation, named entity recognition and NLP annotation are the leading techniques to make such data usable for machine learning like chatbot training.

Each texts or audio is annotated with added metadata to make the sentence or language understandable to machine. And when different types of communication data sets are annotated or labeled it becomes training data sets for such applications like chatbot or virtual assistant.

Why Need High Quality Chatbot Training Data?

High-quality chatbot training data is the data set that is properly labeled to annotated specially for machine learning. And the labeling or annotation part is done with high accuracy to make sure the chatbot like models can learn precisely and give the accurate results.

If quality of data is not good the chatbot will not able to learn properly and give the wrong answers to the people asking questions on specific topic. So, it is important to train the chatbot with relevant and high-quality of training data to get the precise and most satisfying results.

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How to get Chatbot Training Data Sets?

Getting the chatbot training data is a challenging tasks for the machine learning engineer. Actually, you can get the raw data easily, but making it understandable to machine is the actual tasks, online data annotation companies can do with better accuracy at professional levels.

Cogito is one of the well-known data labeling company, with expertise in image annotation to make the different types of data understandable to machines including AI-based chatbot and virtual assistant. It can provide the best-in-class high-quality chatbot training data with scalable solution and turnaround time to produce the huge quantitate of data at very affordable cost.

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What is Chatbot Training Data & Why You Need High-quality Datasets? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

What You Need to Know About Virtual Onboarding

So, you want to use artificial intelligence to do virtual onboarding for new employees, but where to begin?

Not to worry, Noodle Factory has got you covered with this guide to virtual onboarding. Here, you’ll learn what virtual onboarding is, how it works, and why it’s important.

Read on if you’re ready to learn!

Ensuring fair, efficient, and reliable supervision of various online exams and tests. This is the main task of the new technology developed by the Czech companies Scio and Born Digital.

The solution uses artificial intelligence to guarantee the correctness of exams and facilitates the work in the online environment for both examiners and examiners. The developed product called ScioLink is unique not only in the Czech but also in the global market.

During the last and current school year, the Scio educational company had to provide the Czech National Comparative Examinations (NSZ), which replace or supplement the entrance examinations for dozens of universities in the Czech Republic and Slovakia, in an online version. The unplanned solution had to be developed in a short time because of the unfavorable development of the COVID-19 pandemic. Since then, Scio has successfully organized more than 78,000 online tests. Now the company plans to maintain the online appearance of the exams, newly using its own modern testing environment.

Detecting objects, people and voices in a real-time

To develop the solution, Scio joined forces with the Czech technology startup Born Digital. And together, they created ScioLink. “Although we were able to conduct thousands of online trials at once before, we were still dependent on an environment that was not our own. With Born Digital, we are developing an online solution in a form that will suit us perfectly and will be of worldwide quality,” said NSZ project manager Martin Drnek.

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Online testing will continue to include proctoring — remote surveillance using artificial intelligence. However, it will now be able to alert participants in real-time to potential breaches of the rules. The basis of the unique solution is the technology of detection of objects, people, and voices. Through the equipment of computers, ScioLink scans all the examinees, alerting them when it records any object or activity, which it evaluates as forbidden according to the assignment.

“For example, when the camera captures an object resembling a mobile phone, it alerts the student and at the same time records the time when the object appeared in the shot. The human controller then only goes through all the similar controversial moments in the record and assesses whether the violation of the test rules has really occurred,” explains Drnek. According to him, the new technology will mean that, for example, participants who leave unauthorized objects in their vicinity by mistake will not have to be excluded from the exam. After the warning, they will be able to take them elsewhere.

The unique solution

The great advantage of ScioLink technology is that it is a direct part of the online test. Proctoring is integrated into the test interface, which means lower demands on the technological equipment of the candidates. Another novelty is that the organizers can send a mass message to the participants directly during the exam, if necessary. “The technology can reliably monitor even the tests with thousands of participants at once. In such a case, it will save the examiners a large amount of time and work,” added Born Digital director Tomáš Malovec.

The unique skills and experiences of the two Czech companies meet in a solution that can take the quality of online testing to the next level. The technology combines Scio’s many years of experience with the organization and conducting of tests and the detailed knowledge of artificial intelligence development offered by the Born Digital startup. The specific last year had shown what the biggest problems with online testing are. And it is in their solution that the new product excels. ScioLink will hit the market in the upcoming school year, being available to Czech and abroad universities, private companies, and government institutions.

About Scio

The Scio company, founded by a pedagogue and visionary Ondřej Šteffl, has been bringing innovations to Czech education for 25 years. In addition to the well-known General Study Prerequisites test, Scio also creates other various professional tests used by dozens of Czech and Slovak universities in the admission procedure. Scio also works on various educational projects for schools, parents, and children. Among other things, Scio is a partner of the platform for the prevention of bullying. Through the svetgramotnosti.cz portal, Scio has been helping schools develop reading and mathematical literacy for 10 years. The company also operates its network of so-called ScioSchools.

About Born Digital

The Czech startup Born Digital was founded in 2019. It focuses on the use of the latest artificial intelligence and machine learning technologies to digitize contact centers and automate human conversation on all available channels. The mission of Born Digital is to save its customers time and costs and increase their sales potential. In Central Europe, Born Digital solutions are used by major mobile operators, banks, insurance companies, or energy distributors. Thousands of people call Born Digital’s voice assistants every day, and so far they have handled more than 2.5 million calls with real customers.

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Czech artificial intelligence will supervise the online exams was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.