Top 10 Chatbot Tools for SaaS in 2021

People nowadays do not have enough time to wait too long for you or your representative to resolve their issues related to your business. There are millions of brands out there that can attract your customers if you cannot connect with them.

By considering such concerns, businesses in different sectors, including lifestyles, healthcare, and eCommerce, use AI’s innovative technology, which we call Chatbots.

How do Chatbots help in business?

Like its name, Chatbots are the bots that work as representatives in your absence to deal with your clients or potential customers. Chatbots are capable of having human-like conversations from initial to final discussion with the prospect.

Chatbots were only used on websites in the early days, but now it is also available for social media channels and online messaging platforms. So, even if you are not available to talk over these platforms, your Chatbot can bring you a sale.

A powerful AI Chatbot can automate numerous tasks that include customer service, sales and marketing, operational tasks, etc.

How to Choose the Best Chatbots for your SaaS Business

There are many types of Chatbots available, but choosing the perfect one may be a tricky task for some people. Some SaaS Application Development Companies do it for you while developing the application. While selecting the Chatbots, make sure to identify your target audience.

With that, know the requirements and objectives that you want to accomplish using these AI-powered chatbots. Few factors that should be considered on selecting chatbots are response time, function and functionality, etc.

Top Ten Chatbots Tools for SaaS in 2021

Here in this blog, we are listing down the top ten Chatbots tools that will boom in 2021. These Chatbots have their features and advantages over others. You can go with one that suits your SaaS business requirements.

Chatbot — Chatbot Saas Tools

It is a tool that helps you to create amazing Chatbots using drag and drop builder. It also allows applying pre-existing templates along with customization. Using this tool, you can design your Chatbot for a well-organized conversation with the customers.


  • Customize the look of the Chatbot according to the design of your website.
  • Using Webhooks and APIs, you can connect it to other apps that means it allows complete automation.
  • Provides clickable images, elements, and gifs.
  • The Chatbot never gets distracted out of the conversation and maintains a natural dialogue with AI context management.

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Zendesk Chat

It is a live chat software that provides real-time chat support on the web, mobile, and messages for businesses. Zendesk Chat helps in regaining lost customers and increasing the conversion rate quickly. With that, It automatically creates tickets from chat interaction and turns down the customer wait times through skills-based routing.


  • In Zendesk Chat, customers can rate you, which helps in getting feedback for further improvement.
  • By using APIs, you can integrate AI-powered bots.
  • Files are sharable in Zendesk Chat. It solves customer’s problems fastly.
  • You can collect information about your customer before starting the chat.
  • Targeted messages on the basis of your customer’s behaviour.


Chatfuel is a Chat tool that makes bot building very easy for all. It is the best platform for building Facebook bots. It is preferred and used by all kinds of businesses, but the list of its clients also includes big brands of the world like Adidas, LEGO, etc.


  • It continues to provide to the customer on behalf of you and never misses any chat.
  • You can transfer the conversation to an actual human if the online bot can’t answer the customers’ questions.
  • No coding knowledge is required to build Chatbot. You can do it using its drag and drop features.
  • If you aren’t able to develop your Chatbot, then their agency can do it for you.

It is a free chat app that allows you to analyze and chat with the visitors on your website or even from a free customizable page. is quite popular, and numerous businesses use it for providing real-time support to their customers.


  • Free and easy way to communicate with your prospects and customers.
  • It gives the feature of real-time monitoring of the visitors on the website.
  • You will get automated triggers and customizable widgets.
  • allow you more than 100 integrations and a built-in ticketing system.
  • It only takes a few minutes to set up on the website.


Botsify is one of the most intelligent AI Chatbots platforms, which build chatbots that can support video, audio, AR, VR, and text on all the messaging platforms. It helps in creating robust and intelligent chatbots for websites and other social media messaging platforms like Messenger and Slack.


  • You don’t have to spend time and hard work coding to build chatbots using Botsify.
  • In case the Chatbot is not able to answer the customer’s query, you can seamlessly transfer the conversation to an actual human.
  • You can enable automation for multiple channels without extra effort.
  • It also has a drag and drop builder, which is powered by AI and machine learning.
  • Botsify offers multiple plugins to integrate with Shopify, Google Sheets, etc.


IntelliTicks is a popular AI-powered chatbot platform that is known for increasing sales. It engages with every visitor of your website in a more personalized way with relevant messages and dialogues. Businesses using IntelliTicks get double increases in leads.


  • Talk with your visitors with a proactive and personalized engagement.
  • Allows integration with other CRM software.
  • It provides a detailed report on conversion and leads.
  • It can identify and categorize leads into hot, warm, and cold leads in live traffic.
  • IntelliTicks analyzes questions and answers repeated questions using AI.
  • Understanding lead insight is easy in IntelliTicks.


ManyChat is a tool through which you can build a chatbot in a few minutes without coding skills. It helps in marketing and sales through Facebook messenger. It is a fact that ManyChat supports more than a lac bots present on Facebook Messenger. It is a leader in the messenger chatbots marketing industry.


  • It has an easy drag and drop interface for Chatbots building.
  • Integration with Shopify that enhances sales ratio.
  • You can leverage the social media conversation for more lead generation and conversions.
  • It can connect to other marketing tools easily.
  • You can generate leads in automation using DMs on Facebook and Instagram.


Intercom provides custom chatbots for sales, marketing, and support to customers in your business. It also offers live chat options along with integration options for eCommerce and social media platforms.


  • You can connect it with your CRM and social media platform.
  • Build chatbots without the knowledge of coding.
  • Advance targeting through proactive conversation. is a tool that helps in building AI-powered bots that interact with the users in an advanced way. It provides a drag and drop builder for the hassle-free creation of chatbots.


  • Allows integration with other tools
  • Easy to use and chatbot building for different platforms.
  • You can personalize the chatbots along with brand elements.


It is a platform through which you can build optimized chatbots. LivePerson is very convenient as well as full of features through which you can leverage advanced analytics in real-time.


  • Liveperson provides flexibility in communication.
  • It includes the features of canned responses and hyperlinks.
  • You can create pre-written statements to send in chats.

Wrapping Up

These are the top chatbots builders that will boom in 2021. You can choose any of them from the above-mentioned tools. Furthermore, the Chatbot industry is growing rapidly, and businesses focus on more advanced AI-powered chatbots to improve user experiences.

But with that, make sure to give the option of chatting with a customer service representative to your customers if your Chatbot cannot resolve the customer queries.

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Top 10 Chatbot Tools for SaaS in 2021 was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.