Most of us have done online learning or teaching at least once in our lives. But with the pandemic, remote working and learning is truly in full force everywhere.
There are many platforms and ways to teach and learn, including lesson-based learning, one-on-one learning, group learning, course-based learning, video-based learning, article-based learning, self-paced learning, app-based learning, and so on.
There are many reasons why online classes fail, so if you’re looking for a way to create online lessons that are similar to in-person classes, keep reading to find out what AI intelligent tutoring systems are all about.
A chatbot is an amazing feature to help handle (temporary) the communication between agents and the users (leads). Especially for the company that doesn’t have enough employe to handle the queue. Using a chatbot, the agent probably has extra breath to life. Perfect!
Unfortunately, replying to the message with a very fast response sometimes doesn’t good. Some people feel scared. When we send them a long text, then they replied with a very fast response with medium-long text. Did they really read our text?
People usually need time to read and reply to the chat. It’s weird when someone replies with very long text more than 100 words just in a second. Are they a typer athlete? Or annoying because it’s spammy?
What I want to emphasize here is the timing for the chatbot to reply to the message. We need to set the delay time for each message to be sent. So the user will feel comfortable chatting with our bot, like chatting with humans.
The delay time really depends on the number of words and the average reading/typing speed. Usually, the average reading speed of adults is 250–300 words per minute or you could say 4–5 words per second. While the typing speed itself is usually 2 seconds per word or it can be longer. For elders, we can add a few seconds longer. Keep in mind, by giving a delay time, we still need to have a wise (agile) response. Remember, there are also some interventions such as a connection issue that can affect the delay time.
The delay time feature can be found in some chatbots such as MessageBird. They have powerful features for this. In addition, technically, the delay time can also help us cope if there is a miss order bubble in our chatbot.
You open Instagram, and you get that little red notification in the corner.
There’s a new message!
Could it be someone asking about a product in your online store?
Is there a question about colours or sizing?
Or maybe they want to know your opening hours…
You feel that rush of potentially landing a new sale.
So you search through your IG inboxes and find a message from someone named Vivivantsplolenta…
Ugh. Another spam message from a bot.
Now, this is what has given Instagram Automation, or chatbots, a bad name.
Along with this…
Click here to watch this video — Medium won’t let me embed it!
These spammy message are likely from a bot account, which is spewing out thousands of messages to accounts directing them to another account, to effectively, “buy their sh**”.
OK, but why should I care about Instagram? Isn’t it just for booty pics?
Firstly, yes… and no. Instagram is more than just booty pics! 🍑
Instagram is an important business platform, with more than 1 billion monthly active users. Many of its users are spending 30 minutes per day (over average) on the app.
Adam Mosseri, the head of Instagram, said that the platform is no longer just a “square photo-sharing app” but is making moves to become an entertainment app, focusing on video content with IGTV, Reels, messaging, and Stories.
With this is mind, let’s take a look at how automation fits in.
But let’s talk about Instagram Automation for a moment and what that can help your business with.
Instagram Automation can save you hundreds of hours each week through automated replies to potential customers who message you on Instagram.
And so we are on the same page, we’ll use “Instagram Automation”, “chatbot”, and “bot” interchangeably. The only thing you gotta remember is they’re one in the same, and it just means you’ll be automating responses on Instagram.
Now, before you shout, “but Instagram doesn’t allow that! It will get my account banned!”
Instagram Automation, by companies like ManyChat, is 100% backed by Facebook. They are a Facebook-approved developer.
There are rules to its use of course, such as you only have a 24-hour window to respond to customers within Live Chat on ManyChat, and you must obtain proper consent to get customers’ details, such as their phone number or email address for marketing purposes.
But all in all, Instagram Automation will help you:
👉 get more clients 👉 convert more leads into customers 👉 smash your sales goals 👉 and grow your Instagram
What Instagram Automaton features should you be excited about?
There are many Instagram Automation features that will help you save time answering the same FAQs over and over, and help customers get what they want.
A little word to the wise: these features are not natively available in Instagram. You will need a platform like ManyChat to set these up.
Now onto the good stuff! The features business owners will fall in love with are:
1. Instagram comments (aka comment automation).
When someone comments on a post, your Instagram chatbot will be able to respond in their DMs, giving them a free guide or more information related to the post’s content.
2.Quick replies and buttons.
So people can tap an answer instead of type, and buttons can open a website URL so your customers can go directly from a DM conversation, tap a button, and open your website natively in Instagram DMs to buy a product!
3. User inputs.
This is just a fancy way of saying “capture customer data”, like their email address or phone number, and store in ManyChat to market to them via email or SMS.
4. Default reply.
This is a standard reply that fires off when someone types random nonsense in your bot, or a phrase or question your bot doesn’t understand.
5. Keyword trigger.
So you can send an instant message based on a keyword someone types.
👉 Psst… Want to test this out? DM me the word GUIDE on Instagram here, and I’ll send you my free Marketing Master Plan guide!
6. Story automation.
Add an automation trigger to your story, so someone can reply and receive a freebie or offer from your story directly in their DMs. Note: This is also great for Instagram Story Ads!
7. Conversation starters.
A screen that shows customers the 4 burning questions that they can tap on, and receive an answer to instantly.
8. Story mention reply.
You can automate a reply to a story, like “Thanks for the mention! You’re awesome.”
9. Story ‘quick reaction’ replies.
When someone sends a quick reaction, which is one of the emojis as a response to your Instagram Story, you can send an automated response instantly.
10. Showcase new products.
You can also have a gallery of products with images, and direct customers to them on your website, with buttons opening to the direct page on your website to purchase!
Plus, all of your subscribers are added to your ManyChat account and you can market to them from there too! 🤑
OK, I’m in. How can I get started?
Pick one of the options below.
👉If you like to do this yourself:
ManyChat has a free Instagram Automation course for beginners here
👉If you’d like to test out how automation works:
DM me the word GUIDE on Instagram here, and I’ll send you my free Marketing Master Plan guide, which covers 5 things you should be doing to get ahead of your competitors! (Or tap the related Conversations Starter on my Instagram account.)
Hello – I’m working on a system, whilst not a true chat bot, it is a scripted data capture tool which collects data in a conversational style – most data entry via selecting one of a range of pre-canned responses. Think a survey tool asking for responses to a questionnaire. To make it more interactive and responsive, answers to questions will influence the responses and the question flow.
Is there a tool to help map out the conversational flow? I’m thinking purely a design tool, I don’t need to worry about the implementation at this point.
Or is a simple flow chart really the best there is?
You’ve heard about the wonders of voice technology. Maybe you want to build a voice experience for fun or to make a profit. Whatever the reason, you’ll eventually come to the point where you’ll need to learn the basics of creating Alexa skills and then publish them.
Well, first let’s explain two important details that need to be clear for such a process:
What are Alexa Skills?
Can I build Alexa skills without coding?
What are Alexa Skills?
Skills are like apps for Alexa, similar to those you have on your smartphone. They make it possible for users to do anything they would do with a keyboard or touchscreen on another device but with voice commands instead.
Anyone can take the road of creating Alexa Skills now. You don’t even have to know how to code. With Alexa Skill Blueprints, there are dozens of templates just waiting for customization based on your specific needs. This option is great for individuals who want to publish their own Alexa skill or put it in the Alexa Skill store for other people to use.
For brands and businesses with more specific needs, the best option would be to hire an agency to design and build your voice experience. These agencies will have the knowledge and know-how to create Alexa skills that fit your needs.
The FAQ’s when creating Alexa Skills
1.How do Alexa skills work? Creating Alexa skills comes in two parts: an interaction model and application logic. The interaction models use voice user interface to process customer speech. Artificial intelligence is the leading technology used, using the Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) components. Alexa is a cloud-based AI. When the AI gets a request from a user, it sends it to your skill application logic. You can host your logic on a cloud service offered by Amazon, your own server, or another provider.
2. How do I start building Alexa Skills? You’ll need a developer account and an AWS account to host your back end. Though it’s not necessary to host your skill infrastructure on AWS, it will make things much easier for you to get the hang of things. You can always switch it later if you need! With Ipervox however, it is much simpler. All you will need is the developer account, which you can do by following these steps.
3. What type of Alexa Skill can I create? If you have an existing product, you can create an Alexa skill to maintain contact with your customers or expand your reach to this new and existing market. Examples of products that lend themselves well to voice include apps, games, flash briefings, and music. Podcasts, videos, smart home control, and more can be offered through an Alexa skill. For more inspiration you can always check these case studies from Alexa.
4. How to monetize my Alexa Skill? Amazon Alexa skills can be monetized through in-skill purchasing, meaning customers can pay for premium experiences on a subscription basis or one time purchase. You can also offer services that are quickly consumable or depletable, like exchanging in game currency or premium content for small payments. If you already have a web service that accepts payments, then you can use account linking to make your voice apps work for you.
5. How to make my Alexa Skill public? Once your skill is built and ready for certification, submit it to the Alexa Skills Store. If your skill passes certification, it will be published and available for any user to enable. For more details, you can check out this blog post from Amazon Alexa. Here you can learn how to pass certification the first time. You can also check this video tutorial for more information.
6. What if I want to use programming languages? With Alexa, you can make a skill in any programming language like or have knowledge. The Alexa Skills Kit includes SDKs for Node.js, Python, and Java, so you can focus on what you want to do on your skill instead of spending time worrying about coding. As for Ipervox, even if we offer and suggest a no-code/low code Alexa skill development method. However, you will still have the available option to do it traditionally: using programming languages.
Building an Alexa Skill in the simplest way possible
Using Ipervox, both individuals and businesses can easily make their products and services accessible on the most popular voice assistants, such as Amazon Alexa or Google Assistant. It’s quick, easy, and helps your business grow.
With us, you can create an Alexa Skill and use it for monetization, user engagement, growth & awareness, voice marketing, voice shopping, customer support, and much more. It all depends on what you and your business need. Also, you will have all of our support regarding the voice design of your Alexa Skill, the go-to-market strategy, and promoting it effectively.
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