Month: May 2022

Seniors developer Speak2 Family has announced that it will buy Soundmind and its similar voice attendant. The rate at which this acquisition will take place hasn’t been disclosed to the media.

Speak2 Family’s Alexa app is specifically designed to fulfill the needs of older people residing without their families or living in old-age living facilities.

This Alexa app can be used by senior living facilities to connect with people and provide them the opportunity to access required information as well as submit their requests to the management of the facility. The voice app also enables seniors to easily dial and receive video calls, which can be a daunting task for seniors considering they are new to the prevailing advanced technology.

Speak2 Family’s co-founder explains that caregivers have to perform multiple tasks at the same time. Speak2 focuses on meeting the needs of seniors and caregivers in a way, which provides value to both their everyday lives.

Both Speak2 Family and Soundmind are committed to developing technological services which provide daily assistance to seniors.

The pandemic has proved to be an extremely lonely period for seniors. Hence, an increasing demand for voice AI-operated technology can be witnessed in the market.

Amazon created the Alexa care hub to enable you to keep track of the older members of your family and enable your loved ones to immediately call you without any delay in case of emergencies.

Shortly after Alexa care hub, Alexa together tool, was created which adds an optional Remote Assist feature in the care set to remind your loved ones to perform important tasks as well as share shopping lists.

Soundmind CEO, Erum Azeez Khan, said that Speak2 is focusing on delivering the most life-altering services to the seniors. Their services are committed to make a senior’s life more convenient and enable them to easily interact with a facility’s staff, family as well their local residents. Seniors often find it hard to operate technological devices but Speak2 is designing technology that can be easily operated and used by them.

Along with Speak2 Family, a lot of other tech giants have seen the potential in Alexa to assist with senior tech services. For example, 8000 Echo Dot smart speakers donated by Amazon were distributed by K4Connect among retired communities. K4Connect also incorporated software for assisted living with Amazon Echo Show smart display using Alexa Management APIs.

Speak2 Family acquiring Soundmind demonstrates how the seniors and their caregivers are increasingly resorting to voice assistance for their daily needs.

Guerra said that they are constantly looking for ways to innovate and transform the communication and interaction processes between seniors and their caregivers. Amazon’s Alexa, the virtual assistant, opens up endless opportunities to develop and transform the care giving services. Both the companies have immense conviction that Alexa’s voice will definitely be able to achieve their vital goal of bridging the gaps between seniors and caregivers.

Don’t forget to give us your 👏 !

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Senior Living Voice Assistant Startup Speak2 Family Acquires Rival Soundmind was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Are you searching for the brains behind the best Artificial Intelligence models? Well, bow down to the Data Annotators. Even though data annotation takes center stage in preparing resources relevant to every AI-driven vertical, we shall explore the concept and learn more about the labeling protagonists from the perspective of Healthcare AI.

Yet, have you ever seen someone become a champion if they haven’t scaled beyond the challenges or helped others rise above the same? Well, this holds true even for the data annotators. Read on to know how.

Healthcare AI: Exploring the Vertical from a Practical PoV

According to Vantage Market Research, the market relevant to AI-driven Healthcare is expected to be valued at $95.65 Billion by the end of 2028. The report released in 2022 takes the $6.60 Billion mark in 2021 as the reference point and predicts a CAGR (Compound Annual Growth Rate) of over 46.1%.

From AI’s role in Drug discovery to Genomics to Virtual Nursing to Robot-driven surgeries-intelligent models will start surfacing relentlessly over time. And to make these predictions stick, data annotation will have a major role to play,

But before we tread that space, let us know what kind of challenges are there in medical/healthcare AI still blocking global adoption?

Challenges in Medical AI

First of all, AI-specific challenges in healthcare aren’t just implementation. If you have envisioned a model and started developing the same-you are already there, in some capacity. The real challenges revolve more around the data labeling- as getting the right ones and preparing them for empowering the models can be an uphill task.

Yes, there exist compliance-specific challenges, but for now, we will restrict our discussion to the ones that can be solved upon deploying data annotation at scale.

So for starters, here are the relevant challenges to take care of:

● Erroneous labeling of sensitive data

● Inability to lend context to exponentially growing AI data

● Lack of sensitivity towards specific datasets, which can only be determined, if labeled

● Lack of impact despite using novel machine learning technologies like computer vision

● Onus on medical professionals to annotate specific image, voice, and video datasets

Data labeling can help you scale beyond the existing challenges with relative ease-provided you are already working on your next AI-driven healthcare product.

How does Data Annotation help medical professionals and resources alike?

Before we move any further, it is important to know that Data annotation or labeling is more like the last-mile solution for preparing perfect datasets for training healthcare AI models.

Provided your vendor has done its part when data procurement, cleansing, and de-identification are concerned, here are the advantages of following data annotation strategies:

Improved Quality of AI Resources

High-quality data annotators adhere to the ISO guidelines when it comes to labeling datasets. And with top-notch labeling comes accuracy-something a healthcare AI tool cannot do away with.

Scaling Requirements

A healthcare product driven by AI technologies cannot have a static tolerance toward scalability. Once you create the MVP (Minimum Viable Product), you might need to add in new healthcare datasets every now and then. And with each dataset comes the responsibility of labeling it to perfection.

Top-Notch Security

Medical professionals annotating data can be like inviting trouble as, unlike professional data annotators, they aren’t always aware of the GDPR guidelines, HIPAA standards, and more. Therefore, if your model has a unique use case tied to it, it is always advisable to go with experience.

Here are some of the use-cases that strengthen our faith in credible data annotating services:

1. Imagine you want to develop an intelligent healthcare app capable of reading and responding accurately to user queries. Preparing a chatbot setup can be a tricky task if there is no data annotator to help you label historical and dynamically procured data accurately.

Well, you do not want the chat interface to return suggestions for common cold if the patient types in a gastrointestinal ailment.

2. Imaging tools need the purest form of data to be able to identify and diagnose ailments to perfection. Therefore, if you plan on developing one such application, the focus should be on getting truckloads of data in the first place, including images and videos, followed by annotating each resource with utmost accuracy.

Despite the choices, Data annotation or labeling comes forth as one of the more premium processes to train the most intelligent AI tools and self-learning machine learning models. And while there are multiple data annotators in the realm, it all comes down to semantic, video, audio, image, entity, and intent annotation when AI medicalis concerned.

As data annotators have their task cut out, especially for prepping the best resources for healthcare startups planning their first product-it is always advisable to rely on the experience, expertise, and credibility of the vendor before proceeding with the project.

VatsalGhiya is a serial entrepreneur with more than 20 years of experience in healthcare AI software and services. He is the CEO and co-founder of Shaip, which enables the on-demand scaling of our platform, processes, and people for companies with the most demanding machine learning and artificial intelligence initiatives.

Originally published at https://www.techygossips.com on April 18, 2022.

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How are Data Annotators Behind The Rapid Growth of Medical AI? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Your brand needs a virtual assistant, and you have the opportunity to build it — that’s great. But one of the burning questions on your mind right now might be — where do you even start?

The first step that you absolutely need to get right is use-case selection. Picking the right use-cases before you start investing in building a chatbot is critical to the success of your bot. Building a bot is a time-consuming and extensive exercise and spending all that effort building the wrong use-cases could be detrimental to the success of your Conversational AI Journey.

“If you don’t have the time to do it right, when will you have time to do it over?” — John Wooden

But figuring this out isn’t as easy as it sounds. It usually takes weeks and months of intensive planning, research, and ideation. You would have to talk to multiple teams, manually go through heaps of past conversations, tickets, calls, etc. to arrive at your key use-cases & customer queries.

Until today.

Get it right the first time with Intent Discovery

You already know what your customers want and ask for. Your brand has been interacting with customers through tickets, existing chat data since the start. So why not use existing sources of information to build your bot and get it right the first time itself?

Intent Discovery uses your existing information sources like your previous chat transcripts, support tickets, and knowledge base to train your bot. Your chat transcripts and support tickets act as a corpus of information that will act as a guiding rod to help us select top use-cases. It also can be used as training data so that you don’t have to individually add intents to the bot. Not only will it eliminate your manual guesswork, but it also gives you a faster time to value by 3–4 weeks.

Don’t take our word for it — try it yourself.

1. Go to your ticketing or helpdesk portal.
2. Export a CSV file of support tickets or past chatbot conversations from the last 2 months.
3. Upload it in the form below

Within 24 hours, we will send you an email report from our AI-driven clustering analysis containing all the top potential use-cases that your customers might ask your bot. Not just that, to simplify your life further, we also provide the sample queries which act as top-class training data for the chatbot.

Let’s understand how Intent Discovery works

Past Support tickets — Your support tickets are the biggest pool of all your customer queries asked in the past. What could be a better way to feed your bot with all the top use-cases basis exactly what your customers want. All it takes is to upload your tickets in a CSV file and then we tell you exactly which use-cases or intents your bot should be trained on.

Past Chat Records — If you already have a current chatbot but want to build a new one — we’ve got you covered. Instead of starting from scratch, you can use all the chat records from your current chatbot to train your new bot. Even better? You can also use your live agent chat records to provide additional training.

To Sum Up

We understand that building a great Intelligent Virtual Assistant can be time-consuming and tedious for you and one of the biggest challenges might be not knowing where to start.

Well, not anymore. With our Intent Discovery feature, you can leverage AI to arrive at the right use-cases by simply uploading existing customer tickets & conversations. To learn more schedule a demo with our product experts.

GET A DEMO

Originally published at https://www.haptik.ai on February 24, 2022.

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Start building your bots instantly with Intent Discovery was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

What are Chatbots?

“A chatbot is a type of software that can help customers by automating conversations and interact with them through messaging platforms.”

A chatbot is a software program that can hold a conversation with a human user. They essentially automate one-to-one conversations. But don’t be fooled into thinking that all they do is talk. They can do everything from turning your lights on to advising you on what investments you should be making.

Also known as Artificial Conversational Entities (ACEs) or conversational agents, chatbots are quickly changing the way business is being conducted. The automation of basic, mechanical processes through conversational agents allows businesses to concentrate their valuable resources on tasks that actually matter.

With chatbots evolving and growing more powerful in their capabilities, they’re gradually becoming an integral part of our daily lives. And no, we’re not just talking about our virtual assistants like Siri and Alexa. We now have bots of various types, being utilized in almost every way imaginable. Here’s a quick tour of the marvelous world of chatbots.

How do Engati integrations and deployment help?

Engati chatbot deployment channels

Customers are omnipresent. They interact, engage, and communicate with brands and seek instant answers to their queries. It is over the odds to lose out on customers across digital platforms who can bring potential value to a company. Engati provides easy deployment of chatbots across multiple digital platforms to stay connected with all your customers.

We also support deployment for channels such as:

• WhatsApp
• Facebook
• Telegram
• WeChat
• Instagram and more

All you have to do is select your channels from the channel deployment menu, and you’re set!

And if you’ve already deployed your chatbot and would like to deploy it on additional channels, simply select Channels from the Configure menu and select your channel of choice.

‍The same Engati chatbot could serve as a social media chatbot, a website chatbot, and much more — create your bot once and deploy it across all your channels.

How can businesses benefit from chatbots? And, What are the applications of Chatbots?

Healthcare

We need to integrate healthcare chatbots with e-health records to start with the basic patient data. With time, they can use the data to provide patient information. Determining basic symptoms and matching them with known ailments is also something that the bots will become good at, with time.

Availability round-the-clock — Healthcare Chatbots are available 24/7 and are dedicated to assisting patients through their recovery. This chatbot can help you in tasks such as reminding you about your medicines, providing medical information, giving you tips, and monitoring your overall well-being.

Builds a rapport with the patients and provides assistance — Imagine one of your patients has fallen ill but can’t describe what they’re feeling. What would they do? They’d start by looking up their symptoms online, and you know how that turns out. They would most likely land on a page that scares them further and stresses them out even more.

Schedule appointments — Chatbots can help patients book appointments directly from your website chatbot. Not just that, they can also assign a relevant doctor to your patient, send the doctor an email with patient information and create a slot in both the patient as well as the doctor’s calendar.‍

eCommerce‍

Customers expect lightning-fast responses and want the purchase process to be quick and seamless. Moreover, the surge in mobile eCommerce has raised the bar as organizations need to accommodate higher volumes of traffic. eCommerce Chatbots like Shopify chatbots allow businesses to attract clients one-on-one too in a personalized manner.

Provides personalized suggestions — AI chatbots remember the past interactions of the users and use them further to customize future conversations. Moreover, bots can keep the focus on customers while promoting the products or services.

Records real-time interactions — AI chatbots enable e-commerce businesses to get hands-on real-time user interaction. They can analyze information to improve the services as per the user input. The instant access to critical data reduces the operation cost and maximizes a business’s efficiency and functioning.

Eases customer executives — As chatbots can handle 80% of the repeated queries of the customer, they can help customer care executives keep the locus of support to solve complex queries. By addressing complex queries with priority, you can win more customers while reducing the operation cost. Allows customers to browse and compare products with ease‍

Insurance

Insurance companies have been able to uplift their services, communication, efficiency, and customer support by incorporating insurance chatbots into their workflows.

Process claims faster — As part of efforts to make claims smoother for policyholders, chatbots can help out in processing claims. The chatbot will then pass on that information to an agent for further processing.

Help in finding the right insurance policy — Chatbots assist clients in choosing the right insurance policy by collecting large amounts of data.

Manage claims and renewals — Healthcare or employee-initiated policyholders are always eager with their claims. With the help of chatbots, they can check their coverages, file for a claim, track status, and assist in the renewal process also.

Many other businesses industries like government, logistics, education and many more.

Once you’ve registered, you have to follow these simple steps-

Step 1: Select the Create a Bot button on the portal’s homepage.

Step 2: Give your chatbot a name, a description, and assign a category.

Step 3: Then you’ll be presented with a library of our templates. You can either browse through and select the one that suits your use case or click Skip and build the chatbot from scratch.

Step 4: Next is channel setup. Here, you can customize your chat window for web chat and select which channels you’d like to deploy the chatbot. Then click Next for the live chat menu.

Step 5: If you’d like to support your chatbot with live chat, enable it in this menu.

Step 6: The conversational intelligence step will allow for quick FAQ set up and customizing the welcome path for your bot.Step 7: Finally, review all changes, and your bot is ready to be deployed!

You can also watch this complete step-by-steptutorial on getting started with Engati!

How do Engati integrations and deployment help?

Engati chatbot deployment channels

Customers are omnipresent. They interact, engage, and communicate with brands and seek instant answers to their queries. It is over the odds to lose out on customers across digital platforms who can bring potential value to a company. Engati provides easy deployment of chatbots across multiple digital platforms to stay connected with all your customers.

We also support deployment for channels such as:

• WhatsApp
• Facebook
• Telegram
• WeChat
• Website and native mobile applications
• And more

All you have to do is select your channels from the channel deployment menu, and you’re set!

And if you’ve already deployed your chatbot and would like to deploy it on additional channels, simply select Channels from the Configure menu and select your channel of choice.

‍The same Engati chatbot could serve as a social media chatbot, a website chatbot, and much more — create your bot once and deploy it across all your channels.

Check out our pricing here.

Engati Integrations for your chatbot

With a robust, flexible integration platform, you can easily integrate data flowing from multiple sources, whether it’s on-premise or on the cloud. Engati provides easy integration with the following platforms.

SalesforceZendeskGoogle Calendar Integration‍Google Sheets IntegrationSMS IntegrationJSON API Zapier IntegrationSocial Media Integration‍

Why Chatbots are the future?

Despite always being connected to the internet, GenZ is considered the loneliest generation yet. Keeping this in mind, it is highly likely that we will soon be seeing chatbots that have Emotional Intelligence. These bots could judge the user’s emotion and respond in a way that is sensitive to the user’s state of mind, performing sentiment analysis in the process.

AI is the future. We’re going to be seeing bots that sound more human as time passes. Someday, we may even get bots that are indistinguishable from humans, even though that’s a long time from now, but that’s where we’re headed!

‍Here’s a quick infographic that could help you understand why chatbots are the future:

FAQs‍

How much time does it take to build a chatbot?

The average time required to build a chatbot system could range from a few mins to maximum few hours. You can get started with pre-designed templates and customize them as per your requirements!

Are chatbots successful?

The success of chatbots is the impact it’s creating on customer experience. Chatbots help the business to provide overwhelming customer service which pushes more and more companies to try them.

How effective are Chatbots?

As per IBM’s research, chatbots can successfully answer up to 80% of routine questions without human intervention. In addition, the capacity to manage multiple customers at once makes the chatbot a better choice when compared to a human. Chatbots can increase operational efficiency in your sales, marketing, and customer support teams.

Do Chatbots increase sales?

When used smartly, chatbots will improve your revenue significantly. They not only help in lead generation & sales but also play an important role in customer support and nurturing. They provide omnichannel support to your customers throughout the entire journey.

What are the must-have features for Chatbot?

Following are the 7 must-have features that can change the mechanism of business functions and help increase customer success.

1. Customized customer interactions

Chatbots can collect user data and function as per customer needs and behavioral patterns with the help of AI, making the entire customer journey more personalized and customized.

2. Chatbots with emotional intelligence

With the help of sentiment analysis, chatbots can pick up the underlying emotions and intent of customers and respond to them most appropriately.

3. Trainable intelligence to reduce resolution time

‍This is among the most exciting chatbot capabilities, wherein you can train the chatbot to perform complex reasoning on its own, without human interference, with the support of DocuSense.

4. Easy omnichannel deployment and messaging support

Engati made it easier through the OneView inbox, empowering conversations across 14+ channels and stitching them into a single inbox, providing an easy gateway for your customers to engage with your business.

5. Extensible integrations with 3rd-party applications

Integrating with 3rd-party applications allows businesses to extract or workaround necessary data, analysis, and reports that are important to monitor trends and form business decisions.

6. Rich contextual history

This feature allows brands to keep the conversation more relevant and contextual every time the customer interacts with the chatbot.

7. Multilingual conversations for a global audience

Engati chatbots can converse in more than 37 international languages providing a wide array of languages to select from.

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What are Chatbots? How do Chatbots work? Top 10 applications was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Image Source: LinkedIn

Technology is a massive part of any business. If you’re not using the latest and greatest technology, you’re falling behind your competition. That’s where business technology consulting comes in.

A good business technology consultant can help you grow your business by implementing the right tech solutions for your company. In this blog post, we will discuss some of the benefits of business technology consulting and how to find the right consultant for your needs.

What is Business Technology Consulting?

Business technology consulting is the process of assessing a company’s current technology needs and providing solutions to help them grow. This can include anything from implementing new software to upgrading hardware.

A good business technology consultant will have a deep understanding of how technology can be used to improve businesses. They will also be up-to-date on the latest trends and developments in the tech world. This allows them to provide their clients with the best possible solutions for their needs.

To get the best Business Technology Consulting service, get connected with the reliable IT consulting services in India.

Benefits of Business Technology Consulting for Organisations

There is a number of reasons why you might want to use business technology consulting. Perhaps you’re looking to improve your customer service or streamline your operations. Maybe you want to reduce your costs or increase your sales.

Whatever your goals, a business technology consultant can help you achieve them.

There are several advantages that enterprises can enjoy by working with a business technology consultant. Here are just a few:

1. Improve Efficiency And Productivity

The objective of any enterprise is to make money. Availing Business Technology Consulting service can help you find ways to increase your output while reducing your costs.

This will give you more resources for other parts of your business, including marketing, customer service, and new product development. Moreover, it will also help you free up time for your employees, so they can focus on more important tasks.

2. Boost Customer Satisfaction

If you want to keep your customers happy, you need to give them what they want. Business technology consulting can help you find ways to use technology to improve your customer service.

This might include implementing a new customer relationship management (CRM) system or using data analytics to better understand your customer base. By making your customers happy, you’ll also improve your chances of retaining them in the long run.

3. Grow Revenue And Market Share

The foremost goal of any business is to make money. Business technology consulting can help you find ways to increase your revenue and market share.

This might include developing a new e-commerce platform or expanding your social media presence. By finding new ways to reach and sell to your customers, you’ll be able to grow your business sustainably.

4. Keep You Up With Industry Trends

You may have a great business idea, but if you don’t stay on top of your industry changes, you could fall behind. A good business technology consultant can help you stay on top of changes in your field and find new ways to bring in more customers.

They can even provide valuable insight into how tech will impact your business in the coming years so that you’re prepared for what’s next.

5. Ensure Compliance With Regulations

Most corporations are required by law to keep certain records. A business technology consultant can ensure that your company is compliant with federal, state, and local laws regarding record keeping and data privacy.

This is especially crucial for healthcare providers, which are subject to strict HIPAA regulations regarding patient information.

6. Expand Operations Without Adding Employees

Working with the best tech consulting firms doesn’t mean hiring more staff members; it means bringing in an expert who has already built relationships within your industry or area of expertise.

For example, if you run an accounting corporation and want to expand into offering payroll services as well, it would be much easier to do so by partnering with an existing payroll service provider than trying to build those relationships yourself from scratch.

You May Find Interesting: IT Staff Augmentation vs. IT Consulting Services- Which is Better For You?

How To Choose The Right Technology Consulting Firm?

The business technology consulting market is a tough one to navigate. As your organization starts looking for a business technology consultant, you’ll quickly find that there is an abundance of providers in various forms.

These providers offer varying levels of experience and expertise, but how do you make sure that you’re working with someone who can really add value? And how do you know that they won’t simply empty your pockets?

Here are a few crucial things that you should keep on a note while choosing the right business technology consulting firm for your business:

Assess The Firm’s Technical Expertise

You should first assess whether or not a business technology consulting firm has relevant technical expertise for your project. This can be accomplished by checking out their previous work, portfolio, and client list.

It will help if you ask about their experience with similar projects in terms of scale, size, and complexity. If you don’t get adequate answers to these questions, you might want to consider working with another provider.

Concentrate On Clients Who Are Similar To Your Organisation

When choosing the right technology consulting Firm, you must concentrate on clients similar to your organization in terms of size and industry vertical.

The reason behind it is that they have already worked with clients like yours before and they will be able to understand your requirements better than others. It also helps them determine a practical solution for your problem.

If They’re Too Cheap, They Might Not Be Good Enough

You should also make sure that they aren’t too cheap as there might be some hidden costs or risks involved in their proposal. If their price seems too good to be true, there might be something wrong with it. So you need to make sure that you get a firm quote from them before you sign any agreement.

Ask For References And Testimonials

Another important thing you should do is ask for references and testimonials from previous clients similar to your organization. This will help you get an idea about how well they work with other organizations like yours and whether or not they can deliver on their promises.

Check Out Their Professionalism

Another thing that you require to keep in mind while choosing a business technology consulting firm is their professionalism. Do they respond quickly? Are they organized? Do they seem like a trustworthy company?

These are all things that can give you an idea about how professional consulting companies in India are. If you don’t get satisfactory answers to these questions, it might be time for you to look for another provider.

Related Blog :7 Tools and Strategies For A Better IT Consulting Experience

Do They Have Experience Working With Your Industry Vertical

It is also crucial that you check out whether or not a business technology consulting firm has experience working with your industry vertical before finalizing them as your service provider.

If they have worked with similar customers before, it will help them understand your requirements better and deliver on their promises more effectively. So make sure that they have relevant experience before signing any agreement with them.

Conclusion

Business technology consulting is a great way to help companies grow and succeed. The greatest part about business technology consulting is that you’re not restricted to one industry or type of company.

From large corporations to small businesses, it doesn’t matter what your niche is — you can find success in any area. In fact, it’s fair to say that one of these companies may eventually hire you as their own permanent consultant or employee after they see how much you can help improve their operations and bottom line!

Moreover, to get the best business technology to consult at your desk, get connected with one of the best consulting companies in India. This will help you get the best resources and services related to business technology at an affordable price.

You May Find This Blog Interesting : Top 20 Digital Transformation Companies You Must Consult To Adapt Modern Tech

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Business Technology Consulting: How to Grow Your Business with the Right Tech Solutions was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.