Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty.

Customers no longer wait for businesses to respond. They need their answers, and they need them now.

Businesses need to evolve to meet changing customer demands. They also need to scale their operations to cope with the increasing volume of customer engagement through digital channels.

The customer service industry has been revolutionized. The innovation responsible — conversational automation via chatbots.

Scaling customer conversations through automation is an essential business strategy to save costs, engage customers, and maximise revenue.

According to Userlike, 91% of consumers expect to engage with a business through a chatbot. With such an overwhelming demand for messaging, businesses can no longer delay chatbots as a priority.

Below we’ve shared why your business needs to make a chatbot its top customer service priority.

→ Free Guide: 5 Steps to Creating the Perfect Digital Conversation

Contents

1. Consumer Readiness: Customers Want to Engage with Chatbots

2. Organisational Squeeze: Chatbots Reduce Costs and Increase Revenue

• Reduce Cost to Serve
• Maximise Revenue
• Beyond the Hype Phase

Consumer Readiness: Customers Want to
Engage With Chatbots

To quote Queen; “I want it all, and I want it now,” sums up how the modern consumer operates.

They want immediate and accurate responses to their queries and constant up-time no matter the time of day. They also want simplicity. In our VUCA (Volatile, Uncertain, Complex and Ambiguous) world consumers simply have too many things competing for their attention.

The use of chatbots has grown by 92% since 2019, making it the communication channel with the largest growth in recent years. This is not surprising. 66% of consumers prefer communicating with brands via messaging applications, according to Twilio.

Much of this stems from the popularity of Facebook Messenger, WhatsApp, and WeChat. It’s quick, it’s easy, and it’s engaging. While originally a personal channel of communication, consumers expect to connect with businesses in the same way. Leading brands have been quick to adopt this approach — and they’re reaping the rewards.

Modern consumers will only deal with a human if they have to, or because they’ve been told to. The large majority are steering clear of call centres. Connecting with businesses through messaging channels is a strong preference that is only growing. Businesses need to adjust to this change in behaviour. Failure to do so will propel adopters of new digital channels forward even further.

The best businesses don’t wait until they are ready to meet consumer demands. They make decisions and take action based on what their customers are telling them. They adapt and move fast. Consumers are not only ready to use chatbots, they want to — they expect it. Leading businesses see this, take initiative and deliver early. Is that you?

The businesses that don’t prioritise a chatbot, or who constantly delay, will only see others rise above them. They’re essentially giving competitors an advantage that is difficult to claw back.

Trending Bot Articles:

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

Organisational Squeeze: Chatbots Reduce Costs and Increase Revenue

Regardless of their business, somewhere in most organisational strategies you’ll find one of two things, decrease the cost to serve and increase revenue.

Managing these successfully is the difference between life and death for businesses, so naturally, these are a priority for any business leader

Decrease Cost to Serve

Chatbots enable businesses to decrease their cost to serve. They do this by automating conversations at scale. Where humans can only serve a single customer at once, a chatbot is capable of conversing with unlimited volumes of customers at any point in time.

Gartner suggests that over 40% of today’s live volume could be diverted to self-service channels such as chatbots. Research suggests customer service reps spend 80% of their time solving the same 20 enquiries. Most of these are low value, repetitive tasks that are costly for businesses to solve with a human. By automating these with a chatbot, businesses solve customer queries faster — reducing their cost to serve, and allow reps to spend more time on higher value tasks.

Example of a chatbot managing a return enquiry and using an address lookup feature to find the customers nearest store.

According to IBM, chatbots save businesses up to 30% in customer support costs. With customers expecting 24/7 support, staffing a contact centre around the clock is extremely costly for businesses. Chatbots are available 24/7 and provide an always-on framework to give customers the support they need, without the same level of expense.

Maximise Revenue

Businesses who engage their customers with chatbots are benefiting from increases in sales and revenue. Forbes reports that chatbots have increased sales by 67% according to business leaders. They empower businesses to deliver additional sales channels and automate lead generation.

As consumers demand more personalised buying experiences, businesses are adopting AI to provide a deeply engaging experience that is tailored to each customer.

By taking into account previous buying and engagement history, chatbots can automatically identify which products and services are most relevant to up-sell or cross-sell for a particular customer.

Example of a chatbot upselling an additional item, and adding it to their ecommerce cart.

Businesses are increasing basket sizes, and maximising revenue as a result. Salesforce has reported that when shoppers follow AI-powered product recommendations, their average order value increases by 14%. The proof is there. As e-commerce volumes explode, chatbots act as a digital sales assistant, guiding buyers to their next purchase.

Chatbots also have high engagement rates of nearly 98%. Not only do consumers engage with this channel, they interact to a deeper level than with many others. High conversation completion rates mean consumers see more of what businesses are sharing with them. This gives businesses a greater chance to convert and close potential buyers.

Beyond the Hype Phase

Chatbots are not a new innovation, they’ve been around for years. Some of the early stage bots may have put companies off including them in their strategy as developers navigated the possibilities of this technology. Today’s bots are more mature. They’ve evolved and have proven themselves time and time again to be an integral piece of the customer service puzzle.

Gone is the hype-phase. Businesses can no longer overlook the importance of a chatbot to the success of their business. Customers expect them. The use cases are there. The value is undeniable. And it’s only going to increase.

Don’t delay. Make a chatbot a priority for your business today. All it takes is a conversation with an expert to set you on the right path.

Don’t forget to give us your 👏 !

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Why Chatbots Are A Top Customer Service Priority was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Are you a business owner? Does your business really need chatbots?

The answer to the above question depends on the type of business and the intensity of innovation and technology that drives you. In recent times, we have seen how businesses are desperate to introduce chatbots! Today, the tough competition makes it mandatory for every business to adopt innovative technology.

Businesses must catch a unique trend to be early enough to grab profit immensely and maintain a successful algorithm for the long term. For a couple of years, AI chatbot and chatbot development have emerged as the most followed trend.

Making a chatbot in Amazon Lex and making a chatbot in Twilio are vastly different endeavors, Lex involves making a chatbot through a more AI-based approach, and with Twilio we can make a simple question-answer bot, don’t get me wrong both approaches have their pros and cons which we will be looking at in this article. Firstly, we will be looking at Lex.

Amazon Lex(v1)

Firstly, in Lex there are intents, they denote the intention of the user, which are sophisticated functions that activate when the user enters some sample utterances. Secondly, there are sample utterances which are a part of intents, they do the work of deciding based on what user enters which intent to call, if you enter some sample utterances the AI will make sure if someone enters something similar then also it will trigger the intent. Then there are slots, which are used to store user input in different variables.

They already have some predefined slot types which are very useful in case you want to take a standard input like Date, Time, Name, Phone Number, Email, etc. They are really helpful because the user can enter in any format and it will convert it to a single format which is super useful and you don’t have to worry about taking input where the user has multiple choices to enter the same thing, for example, we need the user to enter data there are many formats in which a user can enter a date. Lex understands every format there is without any extra effort. This helps a lot when making a standard bot.

Trending Bot Articles:

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

Twilio Bot

In Twilio bot the way to make a chatbot is very different than Lex, what do I mean by that? I mean that in Twilio everything has to be done by creating a flow chart as in how should a conversation will flow, this is done through a set of drag and drop options whatever you want you can drop it from the list and integrate it with the flow

chart. There are various options like send a message, send a message and wait for a reply for the user to enter something, then then you can perform different things based on what they enter. This way you can customize the flow however you want. It gives you incredible flexibility on how you want your chatbot to behave.

I’m an AWS expert and AWS Certified Architect, AWS Certified Sysops Administrator and AWS Developer Associate. I take up AWS assignments as well. You can reach me at Linkedin.

Don’t forget to give us your 👏 !

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Designing a Chatbot with Amazon Lex and Twilio Chat was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Chatbots for Learning: Can AI-Powered Chatbots Drive a More Sustainable Society?

There is an abundance of uses for chatbots, the most common being used for business support like customer support and sales. Here at Noodle Factory, we use it to create chat-based learning environments.

Currently, chatbots are impacting sustainability as there’s an increasing number of chatbots supporting research in sustainable and environmental causes.

Let’s look back at Earth Day and celebrate by learning how integrating chatbots in businesses can encourage sustainability in our society.

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Email, phone calls, and chat. Is one truly better than the others?

Does any of them create customer experiences superior to the ones made by others?

Read on to find out which channel claims customer support glory.

Email

Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would be a lie.

But, it does have its limitations. Depending solely on email is a sure-shot path to frustrated customers.

Email Advantages

Details

Emails allow your customers to describe the issues they’re facing in greater detail. Your customers will think the email through and check to see whether they’ve missed anything.

They even allow your agents to explain the solution in depth.

Less intimidating

A phone call can be somewhat intimidating, especially if the customer is an introvert. With email, such customers don’t need to worry about that. They just need to type it out and shoot it over.

Record

Customers do not usually get access to recordings and transcripts of phone calls. They have no record of their conversation with the company.

This changes with email.

Everything is documented.

It makes customers more comfortable interacting with your support staff. They feel secure knowing that they have a record of the conversation that would help them in case of a future dispute.‍

Attachments

It allows your customers to add attachments like images, videos, documents, etc., to elaborate on the issue that they’re facing.

Your agents also have the option to send attachments that guide customers towards the resolution of the issue or prove that it’s been resolved.

Flexible

Customers don’t always have the time to deal with an issue as soon as they notice it. They’ve got other things to take care of.

Informing you about the issue over an email gives them the flexibility they need.

They get to tell you about it before it slips their minds, but they don’t need to carry on the conversation with your team immediately.

It allows them to go about their day, do whatever they need to and then come back and deal with the issue whenever they have the time.

‍

‍

Email Disadvantages

Clarifications become troublesome

Here’s an example.

I recently enrolled in an online course but could not find a particular e-book in the portal’s resources section.

Since they didn’t have a chatbot, I dropped them an email on a Saturday night.

Problem 1: I got a reply on Monday. Not even Monday morning, but around 4:00 pm.

Problem 2: They need more details from me.

So, I replied to their email. And they got back to me a day later.

They’ve asked me to check another section of the portal, which I already checked. So, I attach a screenshot of the portal and reply.

On Thursday, I received an email asking me to confirm more details. I did. And by Saturday, I still hadn’t received a reply.

I’m fuming.

That’s a significant disadvantage of email support. Clarifications can stretch the conversation too long, delaying resolution and frustrating your customers.

Delivery issues

Quite a few of the emails you sent may never end up in your customers’ inboxes.

Customers’ inboxes might be full. The email address entered into your form could be inactive. For all you know, the service provider decided that your email sounded a bit too spammy.

If many people decide that your emails are spammy, you could even end up on an email blacklist.

There’s a lot that can go wrong. You can’t afford to leave it up to chance.

Trending Bot Articles:

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

Response time

There seems to be a disparity between the company’s idea of the ideal response time and its customers.

Customers expect replies to their emails within an hour. But, most companies tend to reply within a 12-hour time frame.

That’s ridiculous. But it gets worse.

62% of companies just don’t reply to their support emails, period.

Guess what that feels like — a nightmare.

Your customers are left to fend for themselves. They have no idea of when you’ll reply to them if you respond to them.

Now you’re creating both — confusion and anxiety.‍

‍Phone

This one needs no introduction. We all have stories about phone customer service, good ones as well as bad ones.

So, let’s dive right into the pros and cons of phone support.

Phone Advantages

Real-time conversations

These conversations don’t need to be spaced out. Your customers don’t need to wait for hours to get a reply.

It’s immensely reassuring.

Your customers won’t have to sit around waiting for a response that may never come. Your agents can guide them through the solution right over the phone call.

Immediate clarifications.

Phone and chat both excel here.

They spare your customers the torment that I went through with the email situation.

Need more details? You’ll get them on the spot.

Your customers won’t have to send them and wait a whole day for your team to reply.

Potential for empathy

While emails can feel too formal and impersonal, phone calls allow your agent’s personality to shine through. They allow your agents to be empathetic towards your customers.

It makes your customers feel like you genuinely care about them.

Displaying empathy leads to an increase in customer trust and could even result in a growth in sales.

Phone Disadvantages

Lack of scalability

Sure, phone calls let you have deeper conversations that bring out the human element, but you can’t scale them up. Your agents can only converse with one customer at a time. That’s it.

Got more requests flowing in? You’ll need to hire more agents.

Waiting on hold

Forcing customers to wait on hold could practically be considered torture.

Firstly, it convinces your customers that you have no respect for their time.

Secondly, when you put customers on hold, they have no choice but to wait. They don’t know how long it’ll take to reconnect, so they can’t do anything else during that time.

And guess what. Your customers know that there are better options. They know that there are alternatives to this torturous wait. So if you’re still forcing them to twiddle their thumbs till you find a moment to talk to them, they’re most certainly going to hold that against you.

Requires commitment

When a customer gets on a call with you, it requires them to commit time and energy to resolve the issue. Quite often, they don’t have any time to spare during your team’s working hours.

In such a situation, they need to be able to leave you a message and open your reply whenever they have an opportunity.

No context or records

Customers generally don’t have access to transcripts of past phone conversations. That can be frustrating. But that’s not half as bad as your agents not having context.

If there are no records of past conversations or the records cannot be easily accessed during current discussions, your agents are in a tough situation.

They will end up asking your customers about something that the customer has already briefed your team on. That is bound to annoy your customers.

Even when a new agent comes in or a call is escalated, these records need to be available. According to Accenture research, 89% of customers get terribly frustrated when they have to repeat themselves to multiple agents.

The language barrier

You’re missing out if you don’t support your customers in their own language. The problem with phone customer support is that you can’t scale up multilingual support without hiring new agents or training existing ones.

IVRs are annoying

Nobody likes navigating through an IVR. Most people hate it. Personally, that’s one of the main reasons I avoid calling up customer support.

But it isn’t just me.

4 out of 10 Americans told Aspect that they would rather scrub a toilet than try navigating through an IVR.

Chat

Chat support overcomes a lot of the limitations that emails and phone calls have. It does this by combining automation with the human touch.

Intelligent AI chatbots work together with live chat agents to give you speed, personalization, and warmth in the same solution.

Chat Advantages

Provides convenience

As soon as a customer initiates a conversation, they have an intelligent bot attending to them. If the query is complex, it’s auto-routed to the agent equipped to handle it.

Customers don’t need to waste their time navigating through an IVR or hopping through multiple agents before they reach the one that can help them.

It even eliminates buyer resistance by answering product-related questions in real-time, without delays. In fact, 44% of customers in a Forrester study felt that live chat is the best feature an e-commerce website could offer.

Eliminates the language barrier

Chatbots empower your support team to engage with customers in their own language at scale without hiring more agents.

In an ICMI study, 71.5% of customer service managers reported that their CSAT scores rose when they engaged customers in their own language. 58.4% of these customer service managers even noted that it led to a rise in customer loyalty.

With an Engati chatbot, you get to engage with your customers across the world in 50+ languages.‍

‍

Support customers over the channel they prefer

Customers get support over the channel they want to engage with you over.

If they are comfortable with WhatsApp, that’s where they’ll get support.

Are they more active on Facebook? Engage them over Messenger.

Maybe they enjoy the privacy that Telegram offers. You can chat with them there too.

Engati allows you to chat with customers over 14 channels. But that’s not all.

You get to see all the conversations in a one-view inbox and stitch them all together. This ensures that your agents always have context about past conversations across every channel.

The result? Your customers will never need to repeat themselves.‍

‍Real-time clarifications

Like phone calls, chat allows for instant clarifications and follow-ups. But, it offers another advantage. It empowers you and your customers to send attachments.

This allows your customers to elaborate on their issues and makes it easier for your agents to explain the solution.

Potential for empathy

Your live chat agents can pay attention to your customer’s disposition and adjust their tone accordingly. They can even be more empathetic towards them and show your customers that they have their backs.

But this is not just limited to live chat.

With sentiment analysis, your chatbot can judge your customer’s mood and respond appropriately.

Scalability

Chat support truly gives you personalization at scale.

Your AI bots can handle all the repetitive customer interactions on their own, tweaking them for individual customers.

But your agents aren’t stuck handling one customer at a time either.

Live chat allows them to converse with multiple customers simultaneously, allowing you to serve more customers faster without hiring additional agents.

Journey mapping

Engati Live Chat allows you to see where the customer landed on your website, which pages he/she navigated through, and which page they decided to contact you from.

It helps you identify which of your pages lack clarity and need improvements.

Builds emotional relationships

Live chat allows you to build and nurture personal relationships with your customers. It helps increase their trust in you and reduces churn.

Your customers need to feel emotionally connected to your brand.

A study published in the Harvard Business Review found that customers who were highly satisfied but didn’t have an emotional connection to the company were 18% less profitable than those with an emotional connection.

However, those that were highly satisfied and had a strong emotional connection were 52% more profitable than those that were highly satisfied but not fully connected.

Live chat can help you create these emotional connections.

Saves time

Chat solutions save time for both — you and your customers.

According to Inc., 42% of customers prefer live chat because they don’t need to wait on hold.

Econsultancy says that 79% of customers prefer chat because it gives them instant responses.

Blibli, one of the pioneers of online shopping malls in Indonesia, has seen great results with chat support.

By deploying their Engati chatbot on Messenger, they increased their response rate by 86%, reduced their response time by 80%, and saved over 631 hours in support time.

The verdict

While email and phone support can be handy, customers tend to prefer chat support.

That doesn’t mean you should completely shut your email and phone support programs down.

It means that you need to complement them with chat support.

Give your customers the option to choose the support channel that they want to engage with you over.

This article about the “Chat v/s Email v/s Phone: The winning customer support channel” was originally published in Engati blogs.

Don’t forget to give us your 👏 !

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Chat v/s Email v/s Phone: The winning customer support channel was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty.

In the past few years, Conversational AI has disrupted the contact center industry. This has given brands an opportunity to rethink their customer service strategy. It’s expected that 20% of customer service interactions will be handled by Conversational AI agents by 2022. The market for this technology is expected to grow from $4 billion to $15 billion by 2024 .

In this article, we’re going to look at what are the advantages of automated customer service and how a customer service chatbot can boost CSAT and NPS and at the same time reduce customer support costs.

What’s the scope of a Conversational AI Platform?

Let’s start with understanding what a Conversational AI solution is a programmatic and intelligent way of offering a conversational experience to mimic conversations with real people, through digital and telecommunication technologies.

The technologies which are at the backbone of a sophisticated Conversational AI solution are Natural Language Processing (NLP), Natural Language Understanding (NLU), Sentiment Analysis, Machine Learning, and the most important component: empathy.

Customer service chatbots are capable of providing a truly omnichannel CX (Web, WhatsApp, Facebook, In-app), and uncovering key business metrics with an analytics platform. Language has always been a barrier while communicating with your customers but a multilingual chatbot can create conversations with your customers in any language!

How does a customer service chatbot help?

1. Customer Assistance
A. Customer Support

As mentioned above, the customer service chatbot can be deployed across different channels, hence providing brands an opportunity to create an omnichannel CX. AI-powered chatbots are capable of delivering service 24/7 which means that there’s always someone (not really) to answer customer’s questions anytime! This is significantly cheaper than having live agents with rotational shifts.

If the customer support query is complex or beyond the scope of the chatbot, there is a seamless process to hand off the query to a live agent based on their skill sets and current workload. This also helps the customer support agents to focus on customers which require a detailed solution for their difficult problems. This is where the magic happens! The marriage of AI and traditional customer service is the way forward.

B. Conversational Commerce

Conversational Commerce has revolutionized eCommerce. Over the years, brands have realized the true potential of messaging platforms. Conversational AI is being leveraged by some of the largest brands to provide shopping assistance to customers. This is indeed a great opportunity to reduce costs incurred for hiring sales agents and training them. A robust conversational commerce tool is capable of providing superior customer service than a sales agent.

You can truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. An intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions. Know more about how Haptik’s Conversational AI platform can help you sell seamlessly across all messaging platforms.

Trending Bot Articles:

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

2. Agent Assistance

Support agents need vast amounts of customer information to provide the assistance that customers need.

Conversational UIs (user interfaces) can monitor the conversations — whether by voice or chat — the agent is having with a customer and provide relevant information, screens, or prompts by intervening at appropriate times.

This reduces the hold time and there is no need to transfer the call to another agent because of not having access to enough customer knowledge. This results in a superior CX, lowered support costs, and high employee satisfaction.

3. Data, data & more data

We’ve all heard this statement countless times: Data is the new oil. Organizations store every piece of information derived from customer interaction including transaction history, past interactions, transcripts of calls, and chat sessions. This is an invaluable piece of information that can be leveraged to create hyper-personalized customer experiences.

A Conversational AI can monitor all types of conversations to gain a better understanding of customers’ needs, customer’s behavior, and creating a powerful system of predicting customer’s next set of actions.

This is a crucial step in maximizing customer satisfaction as now the agent as well the customer service chatbot knows everything about the customer and is in a position to make a decision that will be centered around the customer and his needs!

Leveraging Voice Chatbots and Multilingual Capabilities of Customer Service Chatbots

A. Voice Chatbots

From messaging apps to AI-powered chatbots, there are a number of mediums and platforms that can facilitate conversational commerce. But one platform in particular has emerged in recent years as a favorite among consumers and brands alike — voice assistants.

Voice-based platforms offer the added advantage of getting things done completely hands-free through simple vocal commands. And one of the things people most like getting done through voice assistants is online shopping!

A key appeal of conversational commerce is its ability to virtually replicate the experience of visiting a store and being guided by a helpful and knowledgeable sales assistant. From the comfort of their homes, customers can explain what they’re looking for in simple terms, enquire about prices and product features, ask follow-up questions, and even get personalized recommendations based on their shopping history and past behavior!

Voice assistants make this experience even more frictionless and interactive. At a time when consumers spend a large chunk of their lives typing or sweeping their thumb across mobile screens, voice-based platforms reduce screen interaction and offer a more convenient hands-free experience.

Unlike interacting with purely textual chatbots, which can feel like talking to a machine, interacting with a voice assistant can feel like having a conversation with a friend, making the experience feel even more personalized and engaging. Voice assistants also provide speedy responses and significantly reduce the time taken for checkout.

B. Vernacular Chatbots

A multilingual chatbot i.e. a bot that can converse with users in multiple languages, can be a tremendous asset to any organization. This particularly holds true in a highly linguistically diverse country like India. The digital revolution in India has exponentially broadened the Internet user base in the country to include large numbers of non-English speakers, who vastly outnumber English language speakers in the country.

A vernacular language chatbot would be particularly useful to a business seeking to make inroads in a specific regional market and/or build brand awareness among potential customers who speak a particular language.

Know more about Haptik’s Linguist Pro platform which helps you build chatbots in the language of your choice.

[Webinar] Building the World’s Largest Vernacular Chatbots

To Sum Up

Every brand aims to provide the best in class customer service. Haptik’s Conversational AI platform is the most powerful tool that these brands can leverage to automate customer service and deliver that CX that will turn your customers into brand loyalists. In this blog, we tried to cover the advantages of a customer service chatbot, but if you want to know how we can help you reduce your customer support costs, boost CSAT and NPS, then get in touch with us!

Want to develop an Intelligent Virtual Assistant solution for your brand?

GET IN TOUCH

Don’t forget to give us your 👏 !

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How Conversational AI can Automate Customer Service was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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