Blog

submitted by /u/Tebai
[link] [comments]

submitted by /u/joachim_s [link] [comments]

Voice Assistants Use Case — Automobile Dealership

Alexa!

Hey Siri!

Hey Google!

If those audible prompts aren’t something you regularly use to search, shop, and interact online, you are about to be in the minority. By 2021, it has been forecasted that 60% of all online searches will be performed via voice search.

That may be a daunting stat if you don’t already have an SEO strategy for your automotive dealership that takes voice search into consideration. Luckily, you have some time — only around 30–40% of searches are currently conducted by voice. Consumers are regularly searching for local businesses via voice search. In fact, 58% of consumers have used voice search to find a local business within the last year. And 46% of voice search users look for local businesses on a daily basis.

Customers will be able to ask for information related to any car model and they will be given the answer in a quick and efficient manner. Using Alexa and Google Home users will be able to book a test drive at their nearest showroom with just a few commands. Users can get post-sales support like booking a service appointment or make an inquiry regarding the availability of spare parts.

Customers can ask the assistant to book a test drive of the car of their choice at the desired showroom location and time.

Customers can book a service appointment at the service station of their choice in just a few steps.

Trending Bot Articles:

1. How Chatbots and Email Marketing Integration Can Help Your Business

2. Why Chatbots could be the next big thing for SMEs

3. My Journey into Conversation Design

4. Practical NLP for language learning

Customers can locate the nearest dealer from their house and get details via SMS or email.

Customers can check for space parts, accessory prices, and availability at their nearest dealership.

Customers can ask for vital information like insurance expiry, next service date, etc., and can also get reminders for the same where Alexa will prompt the user about it few days before the expiry date.

A smart assistant can help customers choose a car by asking them a series of questions and then recommend a car based on their preference.

“Hey Google — What Color Does the 2019 Honda Accord Come In?”

As a quick example, the search ‘What color does the 2019 Honda Accord come in?’ has a featured snippet for Howdy Honda on Google. If you asked the Google Assistant, it would read off what that result says under the snippet itself by starting ‘According to Howdy Honda…’ The same can be said for Bing results with the Alexa, and so on.

The brand equity and search relevance for Honda-related terms skyrockets for a given dealership from this kind of result. That kind of ‘Google-approved’ spoken advertising proves that Google trusted the content on that page at that dealership enough to reward it as the answer of choice.

Catch up to the customer trend to stay live in your business. If you are still confused or willing to have more knowledge on the use cases/applicability of voice assistants in the Automobile Dealership space, talk to us on Voxogenic.com for a free consultation.

If you are looking to build any kind of conversation apps that works through Voice and Chat, please feel free to drop us an email at contact@voxogenic.com

We have expertise in designing and developing Voice applications on Amazon Alexa & Google Home and Chatbots for platforms such as Website, Mobile Apps, Facebook, Twitter, Slack, Line, Skype, and many more.

To know more about us you can visit https://www.voxogenic.com

---

Voice Assistants Use Case — Automobile Dealership was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

submitted by /u/techcouncilglobal [link] [comments]

With cutting-edge artificial intelligence upgrading our lives above mediocrity, voice technology emerges out to be the healthcare stalwarts of the future. From handling follow-up calls to medical triage, booking appointments, and even diagnosis, VUI (Voice User Interface) is the perfect combination of medical knowledge with technology and tones of conversation to be the voice of the healthcare industry.

To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic.

In this fast-moving world, people tend to ignore a very basic part of their lives, their health. We at Voxogenic Technologies believe in the old adage, ‘Health is Wealth’. A voice assistant for general health and wellness seemed like the perfect answer to counter this. It can tackle the following use cases:

The user can make use of the voice assistant to act as their personal trainer. By mixing and matching a set of customized exercises, the user can create their very own workout routine and the voice assistant to repeat them. E.g. ‘Alexa, start my daily workout routine.’ ‘You have 3 workout routines, which one would you like to choose for today?’

The user can ask the voice assistant to calculate their B.M.I. by gathering some basic information about the user. It can also store the data, set a target for the user’s ideal B.M.I., and help you keep track of your progress.

Trending Bot Articles:

1. How Chatbots and Email Marketing Integration Can Help Your Business

2. Why Chatbots could be the next big thing for SMEs

3. My Journey into Conversation Design

4. Practical NLP for language learning

Booking an appointment has never been this effortless. Now the user can book a doctor’s appointment, ask for recommended doctors in the area, and more.

The trick is to make this as easy as possible for the patient. Just like the patient beds in hospitals are equipped with a button, the voice assistant can work as the button without the need to look for a button.

In a smart hospital ward, the user will have the option to control the electrical appliances without having the hassle to move around or finding the remote.

A user may have multiple ailments for which the doctor may have prescribed multiple medicines. It will be up to the voice assistant to keep the user informed about which medicine to take when. E.g ‘Alexa, which medicine should I take for a common cold?’ ‘The doctor has prescribed you Wikoryl for your cold.’

The user may forget to take a medicine or two due to some factor or the other. This can be minimized by giving the user the option to set reminders for the daily medication.

In this use case, the user won’t be prescribed medicines but rather act as a pre-screening to potential disease. The user will be able to get help regarding their symptoms from the voice bot.

The voice assistant can act as an answer hub for all the queries. The user may ask questions regarding the availability of doctors, diseases, etc.

The voice bot can help give daily bits of customized information even when the user is not in need of any help. The information can be tailored to match the user’s needs.

A better and improved healthcare industry is on the go to renovate the conventional healthcare modes. Artificial intelligence-backed tools, smart and friendly Alexa, voice apps with medical proficiency are dominating the market. The integration of voice technology with the medical arena can bring about revolutionary changes. From understanding patient behavior to comprehending the effects of the drug, recognizing health emergencies, and setting up appointments, voice technology will lead to a paradigm shift in the present model of the healthcare industry.

So pull up your socks! The next time you receive a follow-up call from a hospital may not be someone of flesh and blood. It may be a chatbot trained to converse with you and give you pills for a happy and healthy life. Talk to one of our representatives to integrate customized voice technology solutions for your business.

If you are looking to build any kind of conversation apps that works through Voice and Chat, please feel free to drop us an email at contact@voxogenic.com

We have expertise in designing and developing Voice applications on Amazon Alexa & Google Home and Chatbots for platforms such as Website, Mobile Apps, Facebook, Twitter, Slack, Line, Skype, and many more.

To know more about us you can visit https://www.voxogenic.com

Don’t forget to give us your 👏 !

---

Voice Assistant Use Case –
Health and Wellness was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

How to build powerful chatbots on Power Virtual Agents(PVA) and then host it on SharePoint using SharePoint Framework (SPFx)

Introduction

PVA is a new service from Microsoft that just came out of public preview in mid 2020. It allows users to easily build powerful and complex chatbots using a no-code user interface. If used together with SharePoint, it empowers companies to easily build chatbots for their company intranets that can answer employees’ frequently asked questions, find people or documents and more.

This post is a step by step guide on how you can build a chatbot using PVA and host it on SharePoint using SPFx extensions.

Prerequisites

• PVA license (Free Trial available)
• An existing SharePoint Site
• Basic React knowledge
• Node.js v10.x
• SPFx setup (Official Setup Guide)

Step-by-step Guide

1. Creating a bot on PVA & obtain bot ID

Head over to the PVA Portal and follow the on-screen step-by-step instructions to create your PVA bot. In here, you will be able to choose what language you want your bot to understand. Currently, you can only have 1 language per bot.

Trending Bot Articles:

1. How Chatbots and Email Marketing Integration Can Help Your Business

2. Why Chatbots could be the next big thing for SMEs

3. My Journey into Conversation Design

4. Practical NLP for language learning

From the left panel, select “Manage > Channels” and then select “Custom Website”. Copy the Bot ID and paste it somewhere, we will need it later.

2. Create SPFx extension

We will need to create a SPFx extension in order to host our PVA bot on SharePoint. SPFx extension allows us to deploy our bot to all pages in a single site. If you just want to create a bot in a single page, you can use SPFx web parts instead.

To create a SPFx extension, open your command line and in the folder that you want to create your SPFx extension, run the command below and key in the following values. Feel free to change the name and description to something to your liking.

yo @microsoft/sharepoint

What is your solution name? pva-chatbot
Which baseline packages do you want to target for your component(s)? SharePoint Online only (latest)
Where do you want to place the files? Use the current folder
Do you want to allow the tenant admin the choice of being able to deploy the solution to all sites immediately without running any feature deployment or adding apps in sites? No
Will the components in the solution require permissions to access web APIs that are unique and not shared with other components in the tenant? No
Which type of client-side component to create? Extension
Which type of client-side extension to create? Application Customizer
What is your Application Customizer name? PVAChatbot
What is your Application Customizer description? PVAChatbot description

Make sure you are on Node.js v10.x, see the SPFx Extension Getting Started Guide if you are stuck.

3. Modify SPFx Extension to host PVA Bot

Install Bot Framework Web Chat using the command below:

npm install botframework-webchat

Create a “Chatbot.tsx” file in “src/extensions/<project_name>” and paste the following code into the file. Make sure you change the BOT_ID variable on line 25.

Head over to “<project_name>ApplicationCustomizer.ts” file, and paste the code below. This will create a Bottom Placeholder across all your pages in the SharePoint site and within the placeholder, it will render the Chatbot Component that we just created.

4. Serving & testing locally on SharePoint

Head over to “config/serve.json” and change the pageUrl to your own SharePoint site url.

Run the command below to serve locally and test

gulp serve

If you see “Unable to connect” error message in the popup window, it means your BOT_ID is incorrect. Double check your BOT_ID on line 25 of the Chatbot.tsx file.

5. Deploy to SharePoint

Run the following commands to build your SPFx extension

gulp bundle --ship
gulp package-solution --ship

You should see a “.sppkg” file being generated in your “sharepoint/solution” folder. Upload this file to your tenant’s SharePoint App Catalog.

Head over to your SharePoint site that you want to add this Chatbot to. Click on “+ New > App” and then select the newly uploaded extension file and you should see “Open Chatbot” button at bottom of your SharePoint page.

Refer to the official SPFx extension deployment guide if you are stuck.

Conclusion

This is only the first step, from there you can extend more functionality to your PVA chatbot. Link it up to Power Automate and you achieve some pretty complex features, such as searching for documents, finding people in Azure AD or even link up to external API via Power Automate connectors.

Want to customise your bot UI on the extension? Want to build more topics on PVA but not sure how? Have more complex use cases but not sure how to build it? Feel free to reach out!

Don’t forget to give us your 👏 !

---

Build Chatbots for SharePoint using Power Virtual Agents & SPFx was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

We will probably still have to do without on-site conferences for the most part in 2021. However, that doesn’t mean there won’t be any interesting conferences and networking events this year.

On the contrary. Many of the events will take place online, so you don’t have to limit your choice based on your location. Check out this blog article for an overview of the most important Chatbot and Conversational AI conferences in 2021.

Which Chatbot And Conversational AI Conferences Shouldn’t Be Missed In 2021?

Chatbot Conference Online — AI, Chatbots, Virtual Assistants And Voice

From topics such as AI in customer service to Conversational AI trends and Best Practices, this conference will provide attendees with exciting real-world insights and food for thought from companies such as Google, IBM and Salesforce.

The most important information about the Chatbot Conference Online at a glance:

• Date: May 25–27, 2021
• Location: Online
• Website: Here you can find more information about the Chatbot Conference Online.

By the way — would you like to learn more about the technology behind chatbots and how knowledge graphs help to optimize chatbot conversations? Check out our whitepaper.

Kauz Chatbot World 2021 — Best practices On Chatbot Deployment For Enterprises

At this half-day event, participants can get up-to-date on current developments in chatbot development. Through various practical examples, participants will gain insights into how chatbots can be used in customer service or user support. And the best part: It’s completely free of charge!

The most important information about Kauz Chatbot World 2021 at a glance:

• Date: 10th March 2021
• Location: Online
• Website: Here you can find more information about Kauz Chatbot World 2021.

ai-zurich Conference 2021 — Artificial Intelligence In Business

This event focuses on Artificial Intelligence in Business. There will not only be numerous interesting presentations about this topic, but also a variety of networking opportunities. Also exciting: The event is being held as a hybrid event. Who gets an on-site ticket will be decided by the Artificial Intelligence KAIA.

Trending Bot Articles:

1. How Chatbots and Email Marketing Integration Can Help Your Business

2. Why Chatbots could be the next big thing for SMEs

3. My Journey into Conversation Design

4. Practical NLP for language learning

The most important information about the ai-zurich Conference 2021 at a glance:

• Date: 06th May 2021
• Location: Online and in Zurich (Switzerland)
• Website: Here you can find more information about the ai-zurich Conference 2021.

3rd World Chatbots Summit — Trends And Best Practices In AI And Chatbot Development

The focus of the third World Chatbots Summit is on best practices for implementing NLP tools, selecting relevant bot KPIs, as well as privacy and chatbot security. In addition to numerous expert presentations, networking opportunities will not be neglected in this two-day hybrid event.

The most important information about the 3rd World Chatbots Summit at a glance:

• Date: 03rd to 04th June 2021
• Location: Online and in Berlin (Germany)
• Website: Here you can find more information about the 3rd World Chatbots Summit.

Ai4 2021 — Cross-industry Use Of Artificial Intelligence

At Ai4, executives and data experts come together to discuss the challenges and potentials of Artificial Intelligence and Machine Learning. This event aims to provide practical insights and food for thought about what the use of Artificial Intelligence means for different industries.

The most important information about Ai4 2021 at a glance:

• Date: 17th to 19th August 2021
• Location: Online
• Website: Click here for more information on Ai4 2021.

Data Science Saloon Virtual — AI And Machine Learning In Retail And E-Commerce

As a hybrid event, the Data Science Saloon brings together specialists from retail and e-commerce to share best practices, collaborate on new solutions, and learn about industry trends through webinars and live training sessions.

The most important information about the Data Science Saloon Virtual at a glance:

• Date: 25th August 2021
• Location: Online
• Website: Click here for more information on the Data Science Saloon Virtual.

Shift/CX Online Conference — Chatbots And Conversational Marketing

The Shift/CX Online Conference invites you to a digital experience exchange on the topic of Chatbots and Conversational Marketing. This online event focuses primarily on current trends and experiences from the field, as well as networking opportunities.

The most important information about the Shift/CX online conference at a glance:

• Date: 06th October 2021
• Location: Online
• Website: Click here for more information on the Shift/CX Online Conference.

Did we miss any important events? Feel free to email us. To learn more about Onlim’s Conversational AI platform for automating customer communication, visit our homepage.

Don’t forget to give us your 👏 !

---

Virtual Chatbot And Conversational AI Conferences 2021 was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

submitted by /u/Botmywork
[link] [comments]