Category: Chat
-
Ecommerce Chatbot
Ecommerce Chatbot:
https://www.haptik.ai/blog/tag/ecommerce-chatbot
Checkout our blog on Ecommerce Chatbot to know why your brand needs a shopping assistant chatbot!
Request a demo on our website to check out our service, we shall be happy to serve you all
#ecommerce #chatbots #digitalmarketing #marketing
submitted by /u/ankita_tandon_haptik
[link] [comments] -
I want you on a chat
I want you on a chat
submitted by /u/These-Wolf-7809
[link] [comments] -
Telegram bot for shipment tracking
submitted by /u/dpoddubny
[link] [comments] -
Conversational AI in Retail is Transforming the Customer Experience | Enterprise Bot
With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the…
-
Testing SMS Chatbots with Botium Box
Botium Box offers two methods to test an SMS Chatbot. It can act as a user sending SMS messages, or can interact with the API behind the chatbot. Sending SMS messages looks like an optimal choice because it covers all the stack, but it has a major drawback, the increased costs.
For smaller systems sending SMS messages is usually a good decision. It is the all-purpose solution, and it is easier to setup.
More complex chatbots can have more sophisticated configuration, API-testing all conversation branches, and SMS based testing for checking performance and availability of the full stack for example.
Tip: If your API delivers NLP information like recognized intent and entity, then in case of API testing you can even use NLP Analytics in Botium Box (depending on license).
API Testing
There is no step-by-step solution for API testing. We need a Botium-connector which fits to your API. You can use the suitable generic connector of Botium Box (in most cases Generic HTTP(s)/JSON interface). Or you can write your own.
SMS testing with Botium Twilio SMS connector
Botium Box uses Twilio to communicate with any SMS chatbot.
You’ll need a Twilio account, register a telephone number in Twilio, configure Botium Box for Botium-to-Twilio messages, and Twilio for Twilio-to-Botium messages.
You can use trial account for Twilio, but there are limitations, and the budget is limited. We use an upgraded account here.
Please keep in mind that SMS communication has no session. If you have for example development, and production tests, then it is a good practice to register telephone numbers and configure connection in Botium Box for each. Otherwise you can get some random test fails if they are running in parallel.
Trending Bot Articles:
1. How Chatbots and Email Marketing Integration Can Help Your Business
Twilio account
Follow the steps start trial and upgrade.
Register a telephone number
Navigate to Active Numbers, click on Buy a Number. Consider choosing the same country as the one, where your chatbot’s number is located. And choose ANY or SMS in capabilities, and buy a number.
Check SMS capability (optional).
Notice the telephone number, and the credentials (settings, general)
Configure Twilio in Botium Box
Now we have to setup Botium Box
Under the Chatbots list click on the Register new chatbot button.
Fill the form with the values from the Twilio Dashboard. (Sending SMS to field is the telephone number of your SMS chatbot.)
Once the form is complete, Botium Box will be able to receive messages. But we can’t test the connection yet. We have to configure Twilio to send messages to Botium Box.
After you choose an API key, you can see the endpoint for receiving messages on the registration form. Copy the endpoint url.
Configure the Twilio webhook
Open the settings for the registered number in Twilio, and paste the endpoint as webhook in the Messaging section (not in the Voice & Fax section!) and save it.
Test the connection and save it in Botium Box
Everything is set up. Now we can test it with pushing SAY HELLO (CHECK CONNECTIVITY) button. (We expect that the chatbot responds if we send hello. If it’s not the case, then skip the test. You can test it manually using Live chat feature of Botium Box)
Everything fine, we can save the form.
If is not working, then check the error message displayed on the connectivity test, or check Twilio logs on the phone number.
Disable parallel execution in Botium Box
If you have more Agents (workers) in Botium Box, and more test cases in a test set, then Botium Box executes the test set parallel. It is good for most of the connectors, but not for Twilio SMS connector as mentioned before.
We have to set the Parallel Jobs Count to 1 (or choose a dedicated Agent) in project settings to disable parallel execution.
Use Botium Box
The connection is configured, you can use all features of Botium Box!
See this article in spanish here! 🇪🇸
Don’t forget to give us your 👏 !
Testing SMS Chatbots with Botium Box was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
-
How can Conversational Automation help your Employee become Productive?
Conversational Automation An employee is one of the key assets of the enterprise.
The productivity of employees is directly proportional to enterprise success.
Employee productivity can craft or shatter the success of an enterprise.
Employee productivity is a little like breathing. It is very crucial in keeping your company alive & blooming.
Since the past decade, enhancing employee productivity has been one of the top challenges for enterprises, and most organizations are maximizing their investments to improve their employees’ output.
One of the critical bottlenecks of productivity is a regular distraction for the employee.
According to the research, on average, an employee will distract 54 times a day.
Among which, 80% of the interruptions are trivial & completely stoppable.
By providing the best employee experience with the support, get them back to work simply and hurriedly.
It saves around 2hr/day spent by an employee to come back from distraction.
Most of the organizations are opting for Conversational Automation to provide positive support service experiences for the employees to improve productivity.
The Conversational Automation platforms can resolve the issues before employees recognize them. AI Automation & cognitive Automation have enormous potential in increasing employee productivity and employee experience.
“By 2021, 70% of the organizations will assist their employee productivity by integrating artificial intelligence in the workplace.” [Source:Gartner.com ]
Conversational Automation is a boon for every firm. Companies can use it as an effective method to simplify internal processes, and employees can make the most out of their time at work.
In this blog, we will look after how Conversational Automation can help your employees become more productive.
It is always beneficial to know the basics for a better understanding of the concept.
So, let’s begin!
Trending Bot Articles:
1. How Chatbots and Email Marketing Integration Can Help Your Business
Employee productivity?
The employee productivity calculated by using the below formula:
Productivity = Units of output/Number of working hours
Employee productivity is the amount of output produced by an individual employee in an hour they work.
The more productive the staff is, the more worth they generate for their employers.
Note: Employee productivity should not be bewildered by labor productivity.
If employees are productive, the business:
- Develop
- Remains competitive
- More profitable
- Meets consumer demand
Reminder:
One employee cannot be 100% productive.
Reasons for employees being less productive?
There are several reasons for the employee productivity go down; they are:
- Ineffective work environment
- Poor work climate
- Low employee engagement
- Poor communication and leadership
- Training
Now, you got to know the root causes of the decline in employee productivity.
Primary productivity stoppers at the workplace?
Without spending any more time, let us jump onto the core discussion.
Streamline & automate time-consuming day to day activities
Every day most of the employees need to perform various day-to-day activities for which they need to approach the contact center. Among them, countless tasks distract employees from their primary responsibilities, which are low in complexity but exceptionally time-consuming in amassing.
The tasks can be requesting for leaves, scheduling meetings, logging time-off, and so on will impact the employee’s overall productivity, mainly if the various systems are scattered in the different physical locations.
In today’s fast-changing digital world, streamlining and automating the business process has become a necessity for enterprises if they want to stay ahead of their competitors.
With the help of Conversational Process Automation, enterprises are competent to automate the repetitive & time-consuming process that leads to cost minimization and better productivity & efficiency.
Employees can use a digital agent as their digital assistant for better-performing tasks, and with this, they can decrease the time they spend away from meaningful work.
Employee Onboarding
Onboarding a new employee and speeding him up is a time-consuming process that requires a tedious amount of admin to complete the process.
Following the traditional methods can not be the most efficient way to onboard an employee, and because of which employee productivity will go down.
Conversational Automation (AI-powered Automation) agents come as the savior for the organizations. With the help of digital agents, the companies can minimize the amount of work done by the managers who need to register a new team member to the various services & systems within an enterprise.
The conversational Automation also connects various back-end systems via APIs and enables the entire onboarding process to be managed through a single and easy-to-use digital agent.
As we are doing everything via automated agents, there is no need for human agent intervention. The manager can focus on crucial or complicated strategies that need more attention.
Keep your employees updated
Currently, companies are continually advancing with the latest technological advancements. To keep employees updated about the latest happenings in products, services, and internal procedures will eat out a lot of time & effort.
That is affecting employee productivity indirectly.
With the help of conversational Automation, we can provide regular updates to the employees at their desks.
The companies will send information using digital pop-ups whenever new or updated information is needed to inform the employees.
As the conversational automation agents send the information to the employees whenever required, there is no need for the unnecessary congregation by which the employee productivity will increase significantly.
Personalized Attention
Giving personal attention to every employee in the organization is not practicable at times, particularly in large enterprises.
To accomplish such a proportion, the company needs to empty its pockets, which entails logistics on an immense scale.
It is where the need for Conversational Automation comes into the picture.
The digital agents use natural language capabilities, data analytics & embedded analytics to know various facets of an employee’s milieu in a move ahead that result in an active support conversation.
The virtual agents will incessantly be trained by building on preceding queries to give timely answers to an individual’s support queries.
This personalized attention & support enhances employee engagement, and that leads to higher employee productivity.
Training
Employee training plays a significant role in finding out how well they are prepared for jobs. The more they are trained, the more productivity they are likely to be.
Think about it!
I think most of you agree with my above statement.
Using Conversational Automation in enterprises will help businesses to migrate all their employee training sessions online.
Once you onboard a new employee, you need to train them to catch up on speed with the existing employees.
It is where intelligent automation Chatbots presume importance.
The bots use machine learning and robotic process automation to provide better training for employees.
Providing advanced training via virtual agents will facilitate a smooth transition for the employee to the new workplace.
Conclusion
With the above-provided information, it’s evident to everyone that conversational Automation will help your employees become productive.
It’s proven that the implementation of AI workflow automation in companies has seen a boost of 39% of their revenue.
Proper utilization of any technology, whether it is AI-based Automation/conversational service automation, will eventually translate into higher productivity.
If you haven’t deployed, Conversational Automation in your workspace, we believe it is the apt time to do so.
For more updates on conversational AI, stay tuned with us.
Don’t forget to give us your 👏 !
How can Conversational Automation help your Employee become Productive? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
