Category: Chat

  • Call Center Automation using AI-Powered Chatbot

    Welcome to our discussion on call center evolution using AI-powered chat and voice agents. Our intent today is to share our experiences and observations as one of the leading Conversational AI companies about how chat and voice assistants can take call center automation experiences to the next level, providing value to both customers and call…

  • How to Design and Write a Chatbot in 10 Steps

    Before you’re ready to have automated conversations with your customers at scale, you should ask yourself — how exactly do you take your idea and turn it into a real chatbot?Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built.https://medium.com/media/6bb664ab31de248fdcefe61c73489c90/hrefOne question that comes up a lot when a…

  • Ux Case study-Automating Outbound Collection calls through Voice-bot for a Micro-Finance Company

    A Voice-bot understands the natural language and interacts with users to remind them about due payments.BackgroundI work at an IT services company (Simpragma) which aims to revolutionize Contact Centres with their automation expertise built over a decade. The company has built Voicebots, chatbots, social media messenger bots, visual IVR, etc for renowned brands where I…

  • It’s 2022 — Time to Level up your Conversational AI Experiences

    It’s 2022 — Time to Level up your Conversational AI ExperiencesThe Conversational AI (CAI) space has come a long way over the last few years. As users prefer to communicate over digital channels, the demand for conversational AI continues to grow. Organizations worldwide are increasing their CAI investments in response to this trend and maturing how they…

  • Model Performance and Problem Definition when dealing with Unbalanced Data.

    In this post, I am going to talk about the different metrics that we can use to measure classifier performance when we are dealing with unbalanced data.Before defining any metric let’s talk a little bit about what an unbalanced dataset is, and the problems we might face when dealing with this kind of data. In…

  • What are Large Language Models?

    A look at LLMs and their popularityPhoto by Patrick Tomasso on UnsplashAdvances in natural language processing (NLP) have been in the news lately, with special attention paid to large language models (LLMs) like OpenAI’s GPT-3. There have been some bold claims in the media — could models like this soon replace search engines or even master language?But what…

  • I Blocked Diana Meresc

    Bots like Diana are set up to exploit our desire for praise.Continue reading on Chatbots Life »

  • What is Computer Vision?

    To Learn More on Computer Vision and AI visit www.augmentedstartups.comWhat is Computer Vision? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

  • Top 14 AI Chatbot Platforms for Business [2022 edition]

    What sets your business apart from the competition in the market? Superior products? A greater variety of products? Faster delivery? While these are all important factors, the one factor that will keep your business in the minds of your customers is how you made them feel before, during, and most importantly, after the purchase has…

  • Everything you Need to Know About Chatbot Pricing in 2022

    Let’s talk money.Because you probably read it everywhere — Chatbots are great for lead generation. Chatbots are very cost-effective.And you’re convinced of their usefulness.But are you really sold?Not until you get the answer to the most prominent question you have as a decision-maker — “How much money do I need to spend?”Well, the answer is — it depends.The point is, if you want a chatbot…