Hey guys!
In my company we are having some difficulties finding a chatbot that meets the following needs:
- Direct integration with our system to have information such as product stock, order status, among others and AI to respond autonomously to customers questions about these topics and others;
- Integration of several communication channels (website, Facebook, Instagram);
- Creation of service profiles;
- Possibility to create and send tickets with a specific conversation for someone else to follow up on.
We currently use “Tidio”, but we are unable to do several things that we complement. What do I recommend?
Thanks!
submitted by /u/Jose-CP
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