Month: August 2022

In this day and age, we’re lucky that most of us have access to education. In 2020, 90 per cent of the world’s population had completed primary education, and 66 per cent had completed secondary education.

Education is an essential building block of our society because it provides knowledge, skills and an environment to help people grow — and in turn, they will help society grow.

But out of the billions of people who have completed primary education, how many get to experience quality education? And what does that even mean?

In this article, we’ll explore the definition of quality education, its importance, the dimensions of quality education, and how educators and institutions can get there.

The popularity of chatbots and mobile apps is undeniable. This is evidenced by extensive data describing how much they are used and how the market is expected to benefit.

For example, 2020 data from Statista shows that apps have reached over 3 million downloads for Android and over 2 million for iOS apps. Moreover, 2021 market share projections predict that 59% of global revenue will come from mobile phones. Meanwhile, 2016 reports show that the market for chatbots was estimated to be worth a little over USD 190 million. By 2025, it is expected to increase by nearly 24% to a value of USD 1.25 billion.

With this in mind, marrying chatbots to mobile apps is like a match made in (business) heaven. Here are a few ways chatbots can make your business app better.

Benefits

Excellent Customer Service

Chatbots, especially those powered by artificial intelligence, are efficient tools capable of responding 24/7 to customer queries, thereby reducing client wait time and increasing the likelihood of sales.

Customized Experience

Based on intent and app behavior, a chatbot can make highly personalized product recommendations and make choices that usually suit the settings and needs of the user, thus creating a personalized journey for each client.

Strengthens Marketing Efforts

With the use of chatbots in mobile apps, businesses may gather a wealth of demographic and engagement data that can be utilized to improve each customer’s experience and support wider business marketing strategies.

Better Onboarding

A significant percentage of consumers never use an app again after the first time, according to numerous research. Why? A lack of clarity on what the app contains and how to use it. An intelligent chatbot can be particularly helpful in these situations by interacting with the user from the onset. Users can be guided by a chatbot through all app features, significantly reducing the chance of misunderstanding.

Use Cases

Many industries have already recognized the benefits of using chatbots in their mobile apps. Some of which include:

Finance

Companies like Bank of America and PayPal have integrated chatbots in their applications to engage with customers via text and sound about questions, investment opportunities, payment tracking, and other financial matters.

Healthcare

Chatbots provide critical and possibly lifesaving advice in a fraction of the time one would probably have to wait to see a doctor. These types of apps are not meant to replace doctors but to support an already overwhelmed system. Medical bots can provide interim health guidance. A virtual radiologist bot was developed by radiologist experts at the University of California (UCLA) that can assist patients and those looking for care by providing insightful answers to their concerns. The AI-based bot can give the doctor clinical patient data and can give the patient a thorough treatment plan. Bot Libre’s parent company Paphus Solutions has developed several medical, first aid, and health and fitness chatbot apps for their clients across North America, Europe, and Asia using the Bot Libre platform.

Shopping

Stores like eBay and Whole Foods have created apps that have intelligent chatbots that help customers browse products, and in the case of eBay, act as personal shopping assistants offering suggestions based on uploaded pictures. Chatbots in the retail industry has become increasingly popular. A study showed that 70% of millennials and Gen Z were willing to use chatbots to make purchases of consumer products from applications.

Learning

As learning is no longer defined by the four walls of a classroom, virtual educational tools have increased in popularity. Bot Libre’s English Tutor app includes an intelligent chatbot that teaches English through regular conversation, offering a wide range of topics for the user to choose from. The app offers 24.7 learning availability, provides new and exciting learning techniques, creates a marketplace for English teachers, and is Self-paced. Another example comes from Duolingo. Through their app, users can practice their chosen language with a bot that develops in intelligence as more people use them.

With open source platforms like Bot Libre, people can build their own chatbots with little to no programming and attach to their mobile apps using the open source Bot Libre mobile SDK and web API.

For further information contact: sales@botlibre.com

Instagram, Twitter & YouTube — @Bot Libre

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How Chatbots Can Make Your Business’s Apps Better was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

A few years ago, only 9% of airports were utilizing chatbots to communicate with customers. Adoption since then has continued to increase, with a projected spend of $3.69 billion USD projected by 2027 for the airports and aviation industries in AI-related services. With this rise of Conversational AI chatbots, airports are no longer forced to choose between high-quality customer service or low costs — they can have both. In this article, we’ll take a closer look at the top 5 examples of Conversational AI chatbots for airports in 2022, and the key use cases that each solution covers.

Airport Chatbot Example #1: Melbourne Airport

Melbourne Airport is the second-largest airport in Australia, with four terminals serving more than 2.2 million passengers in April 2022 alone. Melbourne Airport is famous for its innovative approach to customer services such as hybrid desks and the installation of self-service check-in kiosks, digital signage, and chatbot implementation for their call center automation. Melbourne Airport provides a really good airport AI chatbot example as it covers most customers’ use cases and provides digital assistance to users on both their website and Facebook Messenger.

Use Cases covered by AI chatbot from Melbourne Airport

• Real-time flight updates can be tracked by the airport chatbot: with information about the flight number, destination, and airline, current flight status can be checked, and with an API chatbot integration all updates can be sent to the client’s messenger service.
• FAQ page automation with airport latest updates and parking information: which reduces support ticket maintenance. All common questions are collected under the FAQ section within the chatbot, so no need to request them from a live agent.
• Food & beverage and shops search within each of the four airport terminals: the AI-powered chatbot provides a full range of information that contains a venue overview, working hours, and link to the official website.

Airport Chatbot Example #2: Aéroports de Lyon

Aéroports de Lyon, which is part of the VINCI group (a leading private airport operator), is an international airport based in Lyon, France that has served more than 11 million passengers in 2018 alone. As one of the main regional airports in Lyon, they provide a range of services for passengers such as parking, shopping, restaurants, and hotels, and much of their customer base asked questions about these topics to their AI-powered chatbot.

• Flight information automation: With the help of the Lyon airport AI chatbot, passengers can check their flight status, check-in, and ask flight related questions.
• Shop and Restaurant finder: Users can ask the chatbot to look up cafes, restaurants, and boutiques based on which terminal they’re in at the airport. The bot also offers a recommendation engine for sures to find a place to shop or eat suited to their needs.
• Parking information: Lyon airport provides approximately 16,000 parking spaces. By automating access to parking information, users can check the FAQs about the service as well as other activities, including booking parking in advance. After its launch, AI-powered chatbot increased the parking conversion rate by 40%.

Also read: Explore how the leader in the luxury travel industry increases conversion rate 3x within the chatbot.

• Baggage problem solving: Users can learn about what to do with their bags during connections and how to file a report for lost or stolen bags.
• Navigation option via airport chatbot: In case a passenger wants to spend some free time in the airport, the AI-powered chatbot can navigate the user through shops, cafes, and restaurants, which includes the ability to book a reservation.
• FAQ page automation: The Lyon airport chatbot provides continually updated information about the current COVID situation per country to its users. Since the requirements differ from country to country, and are continually updated when you consider global travel, the ability to provide the latest travel requirements (such as testing criteria and documentation) on specific locations is necessary.

Growth your In-Airport Sales Today! Learn more about how Airports can use Conversational AI chatbots to improve their services?

Airport Chatbot Example #3: Geneva Airport

Geneva Airport is located in Switzerland and in 2021 served 5.92 million passengers. To assist passengers in finding related information and bridge the gap between customers, airlines, facilities, and the airport itself, the Geneva Airport launched their AI chatbot on the Facebook Messenger platform.

With the help of their chatbot, the Geneva Airport automated FAQ page allows users to identify country entrance restrictions due to COVID-19, providing everything a passenger needs to know for how to prepare for the journey, including check-in services, baggage requirements, and the travel documents needed. Their approach on flight information and updates were also included as part of the chatbot, providing proactive notifications for any necessary change to passengers.

Airport Chatbot Example #4: Brussels Airport Assistant “BRUce”

In 2018, Brussels Airport launched its chatbot on Facebook Messenger for testing and collecting feedback about the bot. Now, after a series of tests, improvements, and launches, BRUce — the Brussels Airport Virtual Assistant — is available via WhatsApp, Facebook Messenger, and the airport website. It helps customers check flight information and answer common airport FAQs.

Additionally, shops, parking and train information, COVID-19 restrictions and tests, and all other airport FAQs are automated within the airport chatbot. More recently, services such as ordering a lounge pass and booking parking are also now available through the BRUce AI chatbot.

Guide to Business Process Automation. Did you know that 60% of companies have at least 30% of their activities automated?

Airport Chatbot Example #5: Gatwick’s Airport Assistant “Gail”

Gail, Gatwick’s automated chat assistant, was launched in 2019 based on Facebook Messenger. Gatwick Airport, a major international airport in England, wanted to improve customer experience and the quality of conversations with clients. Over just a year, Gail managed to understand and answer about 80% of users’ questions.

Gatwick’s Airport chatbot takes the role of a guide and helps customers save time by helping them to find all important information before entering the airport itself. Find a flight, check Coronavirus latest info, book a COVID-19 test, and plan your free time in the airport by visiting shops and cafes. This AI-powered chatbot provides easy to access travel information 24/7.

We introduced only 5 examples of how airports can implement chatbots and improve customer service by using Conversational AI solutions. Airport chatbots cover the most popular use cases and can be developed for the airport’s website as well as other channels for user engagement, such as Facebook Messenger, WhatsApp, and Google Business Messages.

Businesses increased in sales with chatbot implementation by 67%. Ready to build your own Conversational AI solution? Let’s chat!

Get in touch with us!

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The Most Successful Airport Chatbots Examples was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.