Let a user is trying to buy product A. Our chatbot is supposed to provide most appropriate reply recommendation to user within chatbot interface so that it can be converted to lead.
Like “show all the variants of these product”, “I want to buy product A”, “What is the estimated price for 5 As with installation?”
Given that these kind of questions are available from previous conversations. All I need to do is build a prediction algorithm.
It’s a sells optimization problem with NLP. The whole idea revolves around minimizing user keyboard inputs and provide them sentences which can lead them to buy a product.
A great example is google assistance, like it gives recommendations like “show me my past reminders”, “set another reminder”, “delete all reminders”, …