Welcome to the Every Thing You Need to Know About Chatbot Blog. This is my first Natural Language Processing Blog on Medium Site. I hope all of you like this blog; ok I don’t wanna waste your time. Let’s get ready to jump into this Journey.
I’m damn sure you’ve at least heard about Chatbot, also you’ve familiar with the term Google Assistant and Alexa, Am I, right guys. These are very famous chatbots in the entire world, we are using these Chabot’s applications in our day-to-day life.
You know one thing Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI-powered chatbots can also automate various tasks, including sales and marketing, customer service, and administrative and operational tasks. Ok, let’s go and get the deeper knowledge into that.
Table of Contents:
· Motivation
· What is Chatbot
· Types of Chatbots
· How does Chatbot works
· Application of Chatbots
· Why Chatbots are Important?
· Create your first Chatbot
· Framework for Creating Chatbots
· Popular Chatbots in the world
· Fun facts about chatbots
· Conclusion
Motivation
Everyone knows Chatbots is a branch of NLP and Artificial Intelligence, Basically, I’m a guy who is very passionate about Data Science and AI. In Chatbot creation it’s kind of getting knowledge of how AI interacts with humans and the real world, Apart from that nowadays Chatbots are used in many industries. Reasons for the sudden renewed interest in chatbots include massive advances in artificial intelligence (AI) and a major usage shift from online social networks to mobile-messaging applications such as Facebook Messenger, Telegram, Slack, Kik, and Viber. The first of these reasons hold promise that intelligent chatbots may well be within reach. The second concerns service providers’ need to reach users in the context of mobile messaging.
What is Chatbot
In simple terms, A chatbot is an artificial intelligence (AI) program that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile applications, or by phone.
An example. You want to buy some shoes from your local retail store, you have to access their website, find what you are looking for, and buy it. But what if that store had a bot? It would only be necessary to write a message to the brand through Facebook and tell them what we want. And if you had doubts about size measurements you could get answers to your problem in a moment.
Types of Chatbots
There are mainly three types of chatbots,
1. Rule-Based Chatbots
2. AI-Based Chatbots
3. Intellectually-Independent chatbots
1. Rule-based chatbots
A rule-based bot can only comprehend a limited range of choices that it has been programmed with. Predefined rules define the course of the bot’s conversation. Rule-based chatbots are easier to build as they use a simple true-false algorithm to understand user queries and provide relevant answers.
2. AI-based chatbots
This bot is equipped with an artificial brain, also known as artificial intelligence. It is trained using machine-learning algorithms and can understand open-ended queries. Not only does it comprehend orders, but it also understands the language. As the bot learns from the interactions it has with users, it continues to improve. The AI chatbot identifies the language, context, and intent, which then reacts accordingly.
3. Intellectually-Independent chatbots
These are Machine Learning (ML) bots, which allow bots to learn from the user’s inputs and requests. As they learn from the data provided, they’ll recognize recurring patterns and common user behaviors to decide what to do with little to no human interference. They understand specific keywords and phrases from either past experiences, or whatever is programmed in them.
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How does Chatbot work?
How Do Rules-Based Chatbots Work?
Rules-based chatbot software executes pre-determined actions based on “playbooks” you set up on the back end of the user interface. Much like a virtual assistant, rules-based chatbot technology can act based on clicks actions, such as “Yes” vs. “No”, or by recognizing a particular keyword or group of keywords. For example, you could set up a rules-based chatbot to respond if someone selects “Red” or “Green” but also if they respond with “I want red shoes” and your target keyword is “red shoes”.
Below is an example of how a rules-based chatbot could behave based on the pre-determined actions that you design ahead of time.
How Do AI Chatbots Work?
A.I. chatbots use artificial intelligence & natural language processing technology to understand sentences structure, then process that information & progressively get better at answering the question at hand.
Instead of relying on a pre-determined outcome designed by a human, AI chatbots first understand what your question is:
Then once they understand your intent, they deliver an answer that they think is the right answer based on existing data. Over time, and by observing correct & incorrect answers, the machine gets better at understanding what the ‘right’ answer is (think Apple’s Siri, Google Assistant, Amazon’s Alexa). This is why AI chatbots, although powerful, aren’t right for everyone because they require a training period, and generally require more effort to get started. However, once they understand your business well, they can be incredibly powerful.
Application of Chatbots
Chatbots are used by various applications and various domains, now we’ll see what are the most important and applications of chatbots.
1. Content delivery
Media Publishers have realized that chatbots are a powerful way to engage with their audiences and monitor engagement to gain valuable insights into reader interests.
2. Order Food
Various fast food giants like KFC and Pizza Hut have invested in Chatbots that enable customers to place their orders through conversations. Taco Bell went a step further to improve the conversational experience by giving their Chatbot named TacoBot some personality
3. Book Flights
Airlines are also applying chatbots to their business operations, for instance, Icelandair’s chatbot gives their customers the ability to search for and book flights in a text-based conversational manner.
4. Companionship
Russian technology company Endurance developed its companion chatbot for Senior People and Patients with Alzheimer’s Disease. The primary function of the chatbot is to be a virtual companion — To speak with senior people on general topics like the weather, nature, hobbies, movies, music, news, etc. The chatbot asks questions, reacts to the answers, can speak on various topics, and share interesting news and facts from Google
5. Health Care
Chatbots have also made their way into health care by easing the burden on medical professionals by facilitating faster medical diagnosis, answering health-related questions, booking appointments, and lots more. A Chatbot like Super Izzy can track menstrual cycles, dates, and fertile windows. The bot also asks menstruation-related questions and learns to give information about menstrual health and sexual issues.
6. Transportation
Uber in partnership with Facebook has enabled users to sign up for Uber and request a ride, without having to leave Messenger or download the Uber app. Ride status updates and ride receipts are delivered to a private conversation between the customers and Uber on Messenger, making it easy to track Uber rides and payment history.
7. E-commerce
The e-commerce industry is also improving the shopping experience with Chatbots. Customers can now search and shop more conveniently with the help of chatbots. eBay has invested in Chatbot technology with their ShopBot, a virtual shopping assistant that helps customers find the items they want at the desired price range.
Why are chatbots important?
Chatbot applications streamline the interactions between people and services, improving customer experience. At the same time, they offer companies new opportunities to improve the process of customer engagement and operational efficiency by reducing the typical cost of customer service.
To be successful, a chatbot solution should be able to perform tasks effectively. Human support plays a key role here: regardless of the type of approach and platform, human intervention is crucial to configure, train and optimize the chatbot system.
Create your first Chatbot
I know you’re so excited to create your first Chatbot. Actually, there are a few steps to create Chatbot.
Step 1: Identify the type of chatbot you are building.
Step 2: Select a channel.
Step 3: Choose the technology stack.
Step 4: Design the conversation.
Step 5: Train the bot.
Step 6: Test the chatbot.
Step 7: Deploy and maintain the bot.
We’ll see in this topic in another detailed blog how to implement these steps or how to create a Chatbot from scratch. I will make that blog as soon as possible. For now, I will give some webpage links to you guys are getting an overview idea about chatbot creation either from scratch or using any framework.
Framework for Creating Chatbots
Why Frameworks?
It helps in developing contextual chatbots with minimal training data i.e., you have to train your bot by building stories that are nothing but expected conversation flow. 3. It also supports synonyms and hyponyms means you don’t need to train your bot for every possible synonym which helps in saving development time.
AI chatbot development frameworks are here to save the day! The recent explosion in the AI chatbot development industry has been phenomenal with constant new releases and updates, there are many AI chatbot development frameworks that are combating each other for the top spot.
Popular Chatbots in the world
Here are 11 of the world’s most popular chatbots today achieving growth marketing strategy gains in sales, publishing, education, and service industries:
- Fandango
- Sephora
- Wall Street Journal
- National Geographic
- James Patterson “The Chef” Short Story
- AccuWeather
- TGIFridays
- Western Union
- Summit Academy OIC
- MobileMonkey
- Stanford’s QuizBot
If you wanna know about The 10 Best Chatbots of 2021 Click here: https://www.userlike.com/en/blog/best-chatbots
In order to make popular chatbots, people need to use them and businesses need to derive ROI value from them. That’s simply by definition. To have a popular chatbot, it needs to be fun, interactive, and profitable.
Whether you’re looking for inspiring chatbots for e-commerce or retail, chatbots for generating B2B leads, or are trying to gain traction for your products and services in an innovative way, look no further
Fun facts about chatbots
- ELIZA is the first-ever chatbot. It was developed by MIT professor Joseph Weizenbaum in the 1960s. ELIZA could “interact” with people like a psychotherapist would.
- The 2 most popular ways to start a conversation with a chatbot are “Hi” and “Hello,” according to Dashbot.io, a bot analytics provider.
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According to a LivePerson survey of 5.000 consumers in 6 countries, Chatbots Will Be Indistinguishable From Humans by 2029
People in China Seriously Love Chatbotsglobally, 38% of consumers think positively of chatbots, and only 11% view chatbots negatively. The rest 51% are neutral about chatbots. - According to the DigitasLBi report, 73% of Americans wouldn’t use a There Are More than 30,000 Facebook Chatbotscompany’s chatbot after having a bad experience.
- For now, male and female-inflected bots are the most visible. However, the gender balance is still changing. Some of the most popular chatbots like Siri, Alexa, and Cortana identify themselves as genderless. Alexa calls itself “female in character.” Siri claims it’s “genderless.”
- 1.4 Billion People Use Messaging Apps.
- There Are More than 30,000 Facebook Chatbots.
- Chatbots Will Be Indistinguishable From Humans by 2029.
- People in China Seriously Love Chatbots.
- Don’t Blur Lines Between Bots & Humans.
Conclusion
From my perspective, chatbots or smart assistants with artificial intelligence are dramatically changing businesses. Chatbots can reach out to a large audience on messaging apps and be more effective than humans. They may develop into a capable information-gathering tool in the near future. Chatbots are a new, emerging space. So I expect to update this list on a regular basis as new chatbot stats come in. But for now, I’d like to hear what you have to say.
Do you agree with the fact that chatbots can help with various things and helps with online sales and more?
Or maybe I missed an interesting stat that belongs on this list.
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Every Thing You Need to Know About Chatbots was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.