9 Contact Center Trends for 2021

Contact centers are at the heart of every customer-serving enterprise. In an increasingly virtual world, developing highly personalized, valuable relationships with customers requires organizations to augment human interactions with technology.

The trends highlighted above will pave the way for next-gen contact centers. And, as you explore them, do have a look at our digital solutions, including our enterprise chatbot builder platform (BotCore), our Microsoft-powered RPA-bot integration, and advanced AI and analytics technologies that can reshape your contact centers in 2021 and beyond.

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