Voice User Experience and Conversational Design are two of the fields I have found especially interesting while learning about UX Design. They have often been described as the next frontier in user experience design and leave ample space for experimentation. Before talking about tools and tricks, let’s talk about how these two areas are different.
Voice UI Design
Voice interface design uses speech recognition to allow users to engage with technology using voice commands. As the world becomes increasingly fast-paced and information-dense, voice technologies are challenging the dominance of the graphical user interface and can make the experience much smoother. (Definition via UXPin)
Conversation Design
Conversation Design is the process of designing a natural, two-way interaction between a user and a system, via voice or text, based on the principles of human to human conversation. (Definition via Voxgen)
From my research and talking to professionals working in this area, below are some of the tools and resources I have started compiling to help learn about this area myself.
Trending Bot Articles:
1. The Messenger Rules for European Facebook Pages Are Changing. Here’s What You Need to Know
3. Facebook acquires Kustomer: an end for chatbots businesses?
Alexa Conversations (beta)
Introducing Alexa Conversations (beta), a New AI-Driven Approach to Providing Conversational Experiences That Feel More Natural
Amazon Skill Blueprints
Create Alexa skills in minutes
Botsociety
Your conversational design suite. Design and prototype your next chatbot or voice assistant.
Designing for Conversation
In this course, you will learn about the design methods we recommend you use to develop engaging conversational voice user interfaces (VUI).
Digital Assistant Academy
Become a Certified Voice Interaction Designer
Draw.io
Easily build flowcharts for conversation design
Einstein Bot
Innovate and automate fast with AI across Salesforce.
VoiceFlow
Design, prototype, and build voice apps
Wit.ai
Build Natural Language Experiences Enable people to interact with your products using voice and text.
Don’t forget to give us your 👏 !
UX Design Resources | Tools for Voice & Conversation Design was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.