The Future of Chatbots – Key Chatbots Statistics and Trends in 2021

In a previous article, Adaptive Learning is the Future of Online Learning, we talked about how most education and learning in 2020 was largely done from home through virtual platforms due to COVID-19.

As we step into the new year with the pandemic still at large, it is expected that there will be another surge in the use of artificial intelligence (AI) and chatbots due to their time- and cost-efficiency. If you’re also planning to use more AI and chatbots, here are the key chatbot statistics and trends for 2021 that you should know.