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Category: Chat
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New UnPrepared broadcast on chatbots
Checkout this new UnPrepared broadcast from Chase Clymer and yours truly. In this video I talk about what a chatbot is and how to increase leads and eCommerce revenues. https://youtu.be/3RtbWSUqvcg
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How social bots are ruining the internet
How Social Bots are ruining the internet
Image from unsplash.com Social bots are computer programs that use fake profiles to spread masses of pre-written posts on social media. This often involves misinformation.
There is now talk of a “bot epidemic” on Twitter. A quarter of all tweets on climate change and half of all Twitter profiles that comment on Corona are said to be controlled by bots.
One of the ways these bots can be identified is that they often just forward content instead of making posts themselves. But a new AI-based software could soon change that.
The GPT-3 program calculates word sequences based on their probability. For example, it can create songs or propaganda tweets from given words.
Although AI bots can hardly keep up in real discourse, IT security expert Bruce Schneier believes that many forums will soon be dominated by bots debating with other bots.Lening once said: “A lie told often enough becomes the truth”.
Trending Bot Articles:
The Messenger Rules for European Facebook Pages Are Changing. Here’s What You Need to Know
What are the dangers when bots flood the Internet with propaganda?
Image from unsplash.com During the 2016 U.S. election campaign, thousands of Russian chat-bots allegedly simulated user accounts and used them to spread political messages en mass on the Twitter these “social bots” were intended to manipulate the election by distorting public opinion.
In an age of modern propaganda, however, the amount of disinformation is definitely concerning. This is not about convincing the mass of an opinion but rather bombarding it with so much untruth that the will to distinguish between true and false is lost through exhaustion. This creates a perfect starting situation for populists.
Have you ever encountered bots?
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How social bots are ruining the internet was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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Alexa-Enabled Skincare Analyzing Smart Mirror Zmirror Debuts on Indiegogo
The Zmirror smart mirror was officially launched by the South Korean startup Icon.ai on Indiegogo on sale for $199. The Zmirror performs…
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‘Voice-Activated’ Museum Planet Word Opens in DC
Words have continuously shaped the world since forever. The new “voice-activated museum,” called the Planet Word, have been built in…
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How to Make a Chatbot – Easy mechanism to Create Chatbots for Your Business
The chatbot app development was used for displaying the superficiality of interacting between machines and humans via a natural language procedure. Since then, the chatbot has progressed a lot, and currently, it is possible to do long chats via chatbots. Here you can read full machanism of “creating a chatbot app” it will help you to save your time to understand the working of chatbot and top chatbot development platforms etc.
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5 Best Chatbot Platforms in the USA
As they say,” First there were websites, then there were apps. Now, there are bots.” it is right in the current scenario, and if you are considering a chatbot for your website/store, you can read “5 Best Chatbot Platforms in USA” blog. It will save your time to choose a chatbot for website/platform.
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Integris tops list of fastest credit union websites in B.C.
An analysis by web firm Tangowork revealed that Integris has the fastest credit union website in BC — faster than all the big banks, too.
In a study of all 43 credit union websites in British Columbia, Tangowork found that Integris’ website loaded in 1.4 seconds — more than 11 times faster than the slowest website on the list, Lake View Credit Union.
“Slow websites frustrate people,” says Chris McGrath, president of Tangowork, a specialist in high-performance websites. “In contrast, a quick website delights users. They stay longer, visit more pages, and ultimately buy more.”
Performance data from credit union websites in British Columbia, Canada. See all data
Slow websites can be caused by a variety of factors:
- Large images. Osoyoos Credit Union uses large, poorly-processed images that swell their home page to 7MB — about 4 times the size it needs to be.
- Sloppy code. Sunshine Coast‘s website generates dozens of background warnings and errors and uses 65 JavaScript files, which require intensive processing by web browsers.
- Slow servers. Kootenay Savings Credit Union‘s performance went from a D during the business day to an A at night — indicative of a server that is under strain.
- Too much tracking software. Envision Financial loads 173 files onto visitors’ web browsers, including tracking code from Drawbridge, Facebook, Google, Hubspot, LinkedIn, and Pinterest.
Not ranked in the list were a surprising 17 credit union sites that are not mobile-friendly — either offering partial mobile support or none at all. Websites that don’t support mobile sometimes load faster, but at the expense of excluding an estimated 50% of visitors that are on their phones.
Integris has the highest-performing website of any credit union in British Columbia
Integris, the fastest site, follows performance best practices, including proper sizing of images, file compression, and well-structured code. (To make their website competitive with the fastest websites in the world, they could consider implementing it as a pre-rendered single-page app with link pre-fetching.)
Lake View was the slowest website of any credit union in British Columbia
Lake View, the slowest site, has a very slow initial response time, massive images that aren’t properly compressed, and long “request chains” that delay the loading of the page. At 15.8 seconds, Lake View’s website would be off-putting for all but the most patient of visitors.
Of the big banks, RBC offers the best example of a well-built site — fast, modern and feature-rich. In contrast, TD’s bloated site rates an “F” due to sloppy construction that downloads 304 files onto visitors’ web browsers.
To learn more about building a high-performance website, see Tangowork’s case study: “How you can grow your website traffic 51%—overnight—by radically increasing speed.“
Chris McGrath
Founder, Consultant
Chris McGrath has led mission-critical website and intranet projects for 25 years. He co-founded ThoughtFarmer, an intranet platform used by hundreds of organizations worldwide. Now, through Tangowork, Chris’s team provides expert consulting on high-performance websites, intranets and chatbots.
Tangowork’s consultants use research, design and technology to help your organization create better digital experiences. We specialize in intranets, AI assistants and high-performance websites.
The post Integris tops list of fastest credit union websites in B.C. appeared first on Tangowork: Consultants for Intranets, AI Assistants, Fast Websites.
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Manychat setup
I did not understand how can i setup a chatbot Like when someone click on my page message icon my automation flow trigger and greet him/her
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The Renaissance of Conversational AI
By Sheraz Sharif, Head of Data and Cyber Security at Aion Digital
Customer support is one of the most essential areas to respond to your consumer needs, address their concerns, build community, relationships, and loyalty around the business brand. Just like everything else, customer support was directly struck by Covid-19 because of its operating model.
For most establishments, customer support is still primarily managed through manual means, it requires human interaction which means high cost and inconsistent results. However, customers need for immediate results are growing more with each day. As per estimates, 65% of consumers still utilize call center channels to connect for inquires. Another interesting stat is that nearly 50% of consumers expect a response on questions or complaints within an hour, with 18% expecting an immediate response.
Although the Covid-19 pandemic has impacted customer support significantly, it presented an opportunity for banks to innovate and amplify the existing digitization trend. That is where Conversational Artificial Intelligence (AI) played a vital role by transforming the way banks provide customer support and interact with their client-base as a first touch point. In addition, the advances in Natural Language Processing (NLP) have enabled conversational AI technologies and widened their reach, leading to tools such as Siri, Alexa, and Google Home which are part of many consumers’ everyday lives. According to estimates, more than 70% of consumers worldwide used a chatbot or virtual assistance for customer support in the past 12 months.
Conversational AI is considered a digital workforce made available 24×7 that can handle questions from customers. Using this technology, customers are engaged immediately without having to wait to connect with a human agent. Some interesting stats indicate that 61% of consumers feel that having Chatbots in customer service is the way of the future and 70% of millennials report positive experiences with Chatbots [Aspect Consumer Experience Index].
Ultimately, customer experience (CX) is improved due to stronger, more effective, and efficient services. In fact, 33% of customers say getting their issue resolved in a single interaction is the most important aspect of customer service [American Express]. Conversational AI can learn languages, accents, and even new vocabulary through deep learning capabilities and captures data that can be used for refining analytics results. These results include user segmentation which is identified by recognizing the users’ needs and preferences. These needs and preferences are based on conversational data, personalized offerings, bot usage metrics, user types, channels used, sessions length etc. These analytical results are now so refined, that 72% of consumers expect advisors to know who they are, what they have purchased and have insights into their previous engagements (Microsoft).
Trending Bot Articles:
1. The Messenger Rules for European Facebook Pages Are Changing. Here’s What You Need to Know
3. Facebook acquires Kustomer: an end for chatbots businesses?
It is worth mentioning that banks do not have to develop their own AI and natural language understanding capabilities from scratch. To enable customer interaction, a pre-built conversational AI solution is available, in fact, 80% of customer engagements can be handled by bots [Accenture]. Chatbots already understand hundreds of different intent requests using pre-built speech recognition technology which could be tailored based on customer needs. Careful consideration must be given to the cyber security aspect of Conversational AI by applying security and anti-fraud measures to communication between customers and the bank.
By deploying AI, not only were banks able to mitigate the impact of branch closures but they were also able to boost their customer experience and services digitally. 66% of online adults say that valuing their time is the most important thing a company can do to provide them with good online customer experience [Forrester]. Financial Institutions must consider which solution will work best for their customer base, their business needs, and most importantly their internal infrastructure for AI readiness.
The conclusion is that Covid-19 has accelerated a trend that has already been in motion to “Go Digital”. Soon, we will be seeing an upward trend of banks transforming their customer service into 100% digital channels by facilitating conversational AI interactions. By 2030, 70% of companies will have adopted some form of AI and most enterprises will be using a full range of AI technology [McKinsey]. Artificial Intelligence is not here to replace customer support teams, but to make them more effective by responding in a timely manner and by helping them understand their customer base. This is also done by utilizing conversational AI data, such as customer pain points, repeated queries, sentimental & behavioral data. At this point in time, AI can compile information quickly but does not replace or replicate real human-relationships. The use of AI in support teams helps them become strategic and work smarter. It is important to note that some of the recent bank branch closures were not solely an after-effect of the current COVID-19 pandemic, but also response to a new trend in consumer preferences to connect to a bank.
References:
§ Accenture — https://www.accenture.com/t00010101T000000__w__/br-pt/_acnmedia/PDF-45/Accenture-Chatbots-Customer-Service.pdf
§ American Express WellActually Customer Service Research
Don’t forget to give us your 👏 !
The Renaissance of Conversational AI was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
