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The change is inevitable, and it provides immense opportunity for developing new & innovative things.

Now, most individuals and enterprises are shifting from a touch user interface to the new age of voice commands (Intelligent digital and virtual assistants).

The time virtual assistants came into existence, they are mainly (virtual personal assistants) confined for personal use. With the rapid growth of the digital revolution, they made their way into the small scale to large scale enterprises.

By 2025, every enterprise will use at least one form of AI-powered Virtual Assistant in their operations.

An enormous number of organizations & individuals are addicted to using smart speakers and virtual assistants (Amazon Echo, Google Assistant, Google Home) after knowing its importance. Its market also multiplies.

According to the research of Tractica, there will be 1.8 billion Intelligent Virtual Assistants AI users across the globe by 2021.

The number of virtual assistants across the globe is increasing because people like using voice rather than typing.

57% of people like to speak with their digital assistant, and 34% of users prefer type & speak.

For the last few years, virtual assistants technology entered every industry for mainstream conversations. Businesses of all sizes and shapes are using virtual assistant services to solve their real-time problems.

Only the largest enterprises opted for virtual assistants, but now every organization (from start-ups to large-scale enterprises) embraces virtual assistant technology.

According to the PWC research report, by 2030, AI will contribute $15.7 trillion to the global economy.

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4. Practical NLP for language learning

I think now most of you are thinking to know how exactly virtual assistants are going to benefit the enterprises?

Continue reading!

To know the in-detail information about the AI-powered virtual assistants.

In this blog, you get to know the information about the benefits provided by virtual assistants to enterprises.

Five Ways to use virtual assistants to improve your enterprise business & revenue

Virtual assistants act as human-like agents to streamline processes and ensure that the activities of business & customers run without any intervention.

In an enterprise, there are hundreds of processes handled by the virtual assistants by freeing up your organizational staff and also used to unknot complex problems with the help of Natural language processing, NLU, speech recognition, and Machine Learning.

Now, let’s look at five different ways.

Increase in sales

Increasing sales of an enterprise are one of the toughest challenges, and it requires a predefined approach that is implemented continuously and followed up.

Every customer looks out for proper customer relationship management that is quickly responsive.

According to Gartner, 85% of customer relationships are managed by intelligent assistants by 2020.

Here, virtual assistants help you to manage your upcoming and existing leads. With the use of AI-powered voice assistants, we can save time, increase retention rates, and lead generation that leads to an increase in revenue for a company.

Products Tracking

Customers started to expect more from Ecommerce enterprises rather than others. The company will receive a considerable amount of requests from the customers to know about their product purchasing order, delivery, and sometimes returns.

To solve these issues, eCommerce companies are going with virtual assistants apart from recruiting new employees.

These tracking assistants will send you every moment made by the product like dispatching from seller to delivery time & date. These assistants also notify you when you are in the return process.

It saves costs, increases sales & revenue for the company, and eases customers’ process by improving user experience.

Enhanced focus on core organizational tasks

Every enterprise & entrepreneur spends much time on various monotonous administrative support tasks such as calendar scheduling, taking notes, scheduling appointments, writing emails, and many more.

Due to which core functions of the enterprises are under focus that leads to a decrease in workplace/office space productivity.

Hiring employees to perform these tasks could eat up much money from your funds’ chest. AI-powered virtual assistants/administrative assistants are the perfect replacement for human resources to perform regular tasks.

It increases workplace productivity and minimizes labor costs for enterprises.

Handling bank operations

Money is valuable for both customers and enterprises. We have become accustomed to knowing the information about our payments and financial accounts 24/7 for knowing bank balance, recent transactions, loan applicability, credit card approval, and many more.

A customer needs to spend hours and days, even though there is no guarantee of getting approval for a loan or credit.

With the evolution of banking and financial assistants, one can check every banking information from their home or office that saves a lot of time and energy for a user.

It helps banks to retain valuable customers with their banks.

Live chat customer support for handling complaints

Most businesses require real-time live customer support on their website or mobile app to handle customer complaints.

Complaints are common in the service industry, and what matters is how enterprises are handling them no matter how unreasonable their claims might be.

It is where an AI-based virtual assistant 24/7 is beneficial for both customers and enterprises.

The live chat virtual assistant will resolve issues without human agent intervention by providing FAQ and information pages or guides.

Conclusion

These are the various virtual assistant benefits for the enterprises that help them grow in the market by controlling the costs.

The virtual assistants will increase revenue and improve customer relationships by improving response times.

Very soon, we are moving to a new world where everything is controlled with voice. AI assistants are fueling change across various industries, mainly in retail and eCommerce.

Enterprises need to understand their staff that virtual assistants are there to help their employees and not replace them.

By 2030, the companies which adopt AI tools across their enterprises will double their cash flow, and companies who don’t adopt will see a 20% decline in their cash flow compared with current levels.

So, think twice before you act.

Still, you have time to adapt, and you can be the game-changer of your sector or industry.

Are you looking out for the right virtual assistant companies to build your AI-powered virtual assistant?

If so, contact us.

We at Nuacem, develop high-quality virtual assistants based on client requirements.

Stay tuned to us for more updates on Conversational AI and AI-powered virtual assistants.

Don’t forget to give us your 👏 !

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AI-powered Virtual Assistant: An Economic Opportunity for Enterprises was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

We Asked Students On Voice Assistants — Results Might Surprise You

University Voice Assistants Are Becoming More Widespread

We’re just beginning to understand the potential of voice technologies. Voice is the ultimate interface. It’s part of what we are as humans and it’s how we communicate. There’s almost no learning curve like it is with typing. It helps machines adapt to people rather than the other way around. And yet, we are still very far from fully grasping the potential of voice technologies.

Unfortunately, most of us still live in Voice 1.0. We’re mostly just commanding our devices to carry out simple tasks, like setting alarms. This is just the beginning of what’s possible. For the education industry, there are many reasons to use voice technology. Students gain easy access to university information. They can use voice technology to gain real-world expertise. It seems imperative for universities to start using university assistants.

The Benefits Of Having Voice Assistants For Universities

Having a voice assistant for university students includes a lot of benefits when it comes to efficiency. People tend to speak faster than they type. Thus, having a voice assistant would free up time when doing repetitive tasks as setting timers or reminding students. They are a huge investment when it comes to digital equity.

Instead of providing devices for the whole class of students, universities can place one device per auditor. Furthermore, voice assistants for universities enhance communal learning. All students are hearing the same information at the same time while maintaining eye contact.

Yet, how much do universities know about their students’ needs?

Ipervox conducted a study with data from 1360 skills with bad reviews. According to it, the most common problems users have with skills include broken functionality (35.56%) and bad user experiences (14.16%). There are other stats derived from this analysis, like: skills have outdated information (2.8%), skills are useless (6.5%) they were not performing as per their description (3%), etc.

Do these results apply in voice assistant for universities? Ipervox conducted a survey over a two-week period among almost 50 respondents to understand the usage of voice assistants in universities. The average respondent was 23 years old and the gender distribution was 72.1% male and 27.9% female.

The questions within the case study aid universities in planning Alexa for business and to focus on business-related aspects. Building a plan will give a clear idea of what is necessary for building the voice application. The results of the case study will help universities understand what it takes to have a successful voice assistant.

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1. How Chatbots and Email Marketing Integration Can Help Your Business

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The Case Study About Voice Assistant For Universities

Ipervox conducted around 50 surveys with university students in order to understand their current usage of already built voice assistants and what could be improved for the future. The results showed that the usage of actual voice assistants was low, almost 87% of the students did not use their university assistant.

Why Do You Need To Evaluate Your Current Condition?

In overall, the university taken into study was not consistent in their website content and app information. As a result, the voice application could confuse students. We found out that before developing a voice app, each university must update all the info on their website and applications. On the other hand, all faculty members should disseminate the information in the same way. As such, it should be easier for students to find through categorization of information by using voice assistants.

3 main areas to improve

Students use voice assistants as a time and energy saver. It noticeably reduces the time and energy people spend crouched over books, staring at displays, waiting in lines at administrative offices, and anticipating their professors’ arrival to get work done and answers. But if asked, what would they suggest to improve? According to the study, students want to improve the way they get information regarding:

The added options were booking areas, helping students with internships, helping students with the information regarding the canteen menu.

Is student routine important?

When asked about where they would use the voice, students told us they’d like to use it mostly at home, and then on campus. This led us to identify our user persona for these users, so that we could build a skill that is adjusted to both places, but to me more home oriented. Regarding the best suitable time to use it, students mostly preferred to use it in the morning before starting their day. The second best suggestion would be in the afternoon to recap what they need to do for the upcoming day.

The Suggested Voice Design According To Ipervox (VUS)

The voice design should be based on student needs when it comes to the education industry. What Ipervox found out through this case study is that most of the students expect the following from their university voice assistant:

• Do something (53.5%)

The list of preferred tasks include notification for the next submission, information about an event, and adding something to the calendar. Additional requirements were related to possible job vacancies, exam marks or record a classroom.

• Search something (86%)

Searching for something is the second on utility percentage based on voice utility spectrum. What should universities keep in mind about that? The most preferred searches were about grades and submissions.

• Tell something (72.1%)

When it comes to telling something, students preferred that their voice assistant could give information about next semester courses or extracurricular activities. Other suggestions included professor common questions, next lesson, discount percentage from affiliated clubs etc.

• Navigate something (39.5%)

Most students use their voice assistants for all the navigation options given to them in the survey. Why is this helpful? Universities might need to reconsider the strategy of making a voice app in order to make it more appealing to students.

Is voice technology replacing the old methods? According to the results gathered from the case study, students would like that their voice assistants help them while checking:

• Lessons / Timetables
• Room availability / classrooms
• Events
• Exam dates and location
• Booking a place or booking an interview
• Canteen menu
• Shuttle services

What is repetitive should be optimized into efficiency and what is done with the old technological ways, should be replaced with voice technologies.

Real-Life Examples Of Voice Assistants In Universities.

Different ways are used to implement the usage of voice applications. One of the common ways to do it is through Amazon Echo devices. They come preloaded with Amazon Alexa, Amazon’s virtual assistant, to access all the information. All that is left to do is create the voice application that enables the students to request and receive that information. This is made possible by Alexa for Business, a tool that allows every business, academic institution, or individual to create an Alexa Skill fit for their use case.

Saint Louis University

Saint Louis University is one of the universities to have implemented such voice technologies to benefit students. To make it happen, SLU bought 2,300 Echo Dots directly from Amazon for their students’ dorm rooms. The devices are already with an Alexa voice app or Skill enabled (“SLU”). This Skill allows students to reach all the information needed concerning what’s going on on-campus. Their Alexa Skill can answer approximately 150 questions related to the campus. They intend to add more questions and answers based on students’ requests.

Other Universities

What about other universities? For their engineering students, Arizona State University distributed 1,600 Amazon Echo Dots in one of the residences. They have also customized their voice assistant to assist students with Down Syndrome through their studies.

The University of Oklahoma, while hosting a hackathon contest, encouraged students to develop Alexa Skills that would be useful to their university students. It granted 600 Echo devices to its residential students.

Also, Northeastern University, in collaboration with a developing company, developed an Alexa Skill named “ Husky Helper “. This Skill was made available not only for the students with Amazon Echo devices but for any student with a smartphone.

Why To Enter This Future With Ipervox?

As can be noted above, all these universities have used Amazon Alexa while implementing a voice assistant for their students’ benefit. However, creating an effective and all-inclusive voice application for a University can be difficult and requires a lot of preparation and data. This is where Ipervox can help you. Ipervox is an online platform dedicated to the creation of Alexa Skills in the best way possible. Ipervox allows businesses to create their voice app from the designing process to implementation and then maintenance. Suppose you are a University that wants to implement this new technology to assist on a student’s journey. In that case, you can create an Alexa Skill with Ipervox by taking into consideration every detail.

All you need to do is to contact us, and we will take care of the rest.

Don’t forget to give us your 👏 !

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We Asked Students On Voice Assistants — Results Might Surprise You was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Have you interacted with a chatbot that engaged you in an unnatural conversation, leaving you with a frustrated experience?

That is now a thing of the past with NLP ‘Natural Language Processing’.

What is NLP?

To put it simply NLP is a branch of AI that improves human- machine communication. It helps computers read and understand natural human language. It relates thoughts, language, and patterns of behaviour learned through experience to specific outcomes.

Why NLP?

· Facilitating organizational knowledge

NLP primarily focuses on learning and learning is the first step to acquiring knowledge.

The NLP is a no failure, but only feedback approach. This means that if something did not go as planned, one has simply learned the results and then changed his or her behaviours accordingly in order to reach the desired outcome.

It is this self-learning ability that actually increases effectiveness over time for an organization. Accordingly, NLP allows continuous learning to occur in organizational members as they can use information and feedback to improve what they are doing.

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· Increase user engagement by developing a personality using ‘Brain’

A Workbot gets intelligent when it becomes aware of user needs and is able to handle any scenario of conversation with ease.

Developing a ‘personality’ for a Workbot is a number one factor for increasing user engagement if designed correctly using NLP. A personality gives users and customers an experience that is similar to a real person thus creating a memorable chat experience.

Don’t forget to give us your 👏 !

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NLP the next step forward in bridging the gap between users and businesses. was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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How to Build Feminist Chatbot Designs

In a previous article, we discussed the importance of designing chatbots with care. To recap: Careless chatbot designs reinforce negative gender bias and stereotypes. This causes problems in both the digital and physical world, which is why it’s essential to design chatbots with gender equality in mind.