A chatbot is an amazing feature to help handle (temporary) the communication between agents and the users (leads). Especially for the company that doesnât have enough employe to handle the queue. Using a chatbot, the agent probably has extra breath to life. Perfect!
Unfortunately, replying to the message with a very fast response sometimes doesnât good. Some people feel scared. When we send them a long text, then they replied with a very fast response with medium-long text. Did they really read our text?
People usually need time to read and reply to the chat. Itâs weird when someone replies with very long text more than 100 words just in a second. Are they a typer athlete? Or annoying because itâs spammy?
What I want to emphasize here is the timing for the chatbot to reply to the message. We need to set the delay time for each message to be sent. So the user will feel comfortable chatting with our bot, like chatting with humans.
The delay time really depends on the number of words and the average reading/typing speed. Usually, the average reading speed of adults is 250â300 words per minute or you could say 4â5 words per second. While the typing speed itself is usually 2 seconds per word or it can be longer. For elders, we can add a few seconds longer. Keep in mind, by giving a delay time, we still need to have a wise (agile) response. Remember, there are also some interventions such as a connection issue that can affect the delay time.
The delay time feature can be found in some chatbots such as MessageBird. They have powerful features for this. In addition, technically, the delay time can also help us cope if there is a miss order bubble in our chatbot.
You open Instagram, and you get that little red notification in the corner.
Thereâs a new message!
Could it be someone asking about a product in your online store?
Is there a question about colours or sizing?
Or maybe they want to know your opening hoursâŠ
You feel that rush of potentially landing a new sale.
So you search through your IG inboxes and find a message from someone named VivivantsplolentaâŠ
Ugh. Another spam message from a bot.
Now, this is what has given Instagram Automation, or chatbots, a bad name.
Along with thisâŠ
Click here to watch this videoâââMedium wonât let me embed it!
These spammy message are likely from a bot account, which is spewing out thousands of messages to accounts directing them to another account, to effectively, âbuy their sh**â.
OK, but why should I care about Instagram? Isnât it just for booty pics?
Firstly, yes⊠and no. Instagram is more than just booty pics! đ
Instagram is an important business platform, with more than 1 billion monthly active users. Many of its users are spending 30 minutes per day (over average) on the app.
Adam Mosseri, the head of Instagram, said that the platform is no longer just a âsquare photo-sharing appâ but is making moves to become an entertainment app, focusing on video content with IGTV, Reels, messaging, and Stories.
With this is mind, letâs take a look at how automation fits in.
But letâs talk about Instagram Automation for a moment and what that can help your business with.
Instagram Automation can save you hundreds of hours each week through automated replies to potential customers who message you on Instagram.
And so we are on the same page, weâll use âInstagram Automationâ, âchatbotâ, and âbotâ interchangeably. The only thing you gotta remember is theyâre one in the same, and it just means youâll be automating responses on Instagram.
Now, before you shout, âbut Instagram doesnât allow that! It will get my account banned!â
Instagram Automation, by companies like ManyChat, is 100% backed by Facebook. They are a Facebook-approved developer.
There are rules to its use of course, such as you only have a 24-hour window to respond to customers within Live Chat on ManyChat, and you must obtain proper consent to get customersâ details, such as their phone number or email address for marketing purposes.
But all in all, Instagram Automation will help you:
đ get more clients đ convert more leads into customers đ smash your sales goals đ and grow your Instagram
What Instagram Automaton features should you be excited about?
There are many Instagram Automation features that will help you save time answering the same FAQs over and over, and help customers get what they want.
A little word to the wise: these features are not natively available in Instagram. You will need a platform like ManyChat to set these up.
Now onto the good stuff! The features business owners will fall in love with are:
1. Instagram comments (aka comment automation).
When someone comments on a post, your Instagram chatbot will be able to respond in their DMs, giving them a free guide or more information related to the postâs content.
2.Quick replies and buttons.
So people can tap an answer instead of type, and buttons can open a website URL so your customers can go directly from a DM conversation, tap a button, and open your website natively in Instagram DMs to buy a product!
3. User inputs.
This is just a fancy way of saying âcapture customer dataâ, like their email address or phone number, and store in ManyChat to market to them via email or SMS.
4. Default reply.
This is a standard reply that fires off when someone types random nonsense in your bot, or a phrase or question your bot doesnât understand.
5. Keyword trigger.
So you can send an instant message based on a keyword someone types.
đ Psst⊠Want to test this out? DM me the word GUIDE on Instagram here, and Iâll send you my free Marketing Master Plan guide!
6. Story automation.
Add an automation trigger to your story, so someone can reply and receive a freebie or offer from your story directly in their DMs. Note: This is also great for Instagram Story Ads!
7. Conversation starters.
A screen that shows customers the 4 burning questions that they can tap on, and receive an answer to instantly.
8. Story mention reply.
You can automate a reply to a story, like âThanks for the mention! Youâre awesome.â
9. Story âquick reactionâ replies.
When someone sends a quick reaction, which is one of the emojis as a response to your Instagram Story, you can send an automated response instantly.
10. Showcase new products.
You can also have a gallery of products with images, and direct customers to them on your website, with buttons opening to the direct page on your website to purchase!
Plus, all of your subscribers are added to your ManyChat account and you can market to them from there too! đ€
OK, Iâm in. How can I get started?
Pick one of the options below.
đIf you like to do this yourself:
ManyChat has a free Instagram Automation course for beginners here
đIf youâd like to test out how automation works:
DM me the word GUIDE on Instagram here, and Iâll send you my free Marketing Master Plan guide, which covers 5 things you should be doing to get ahead of your competitors! (Or tap the related Conversations Starter on my Instagram account.)
Hello – I’m working on a system, whilst not a true chat bot, it is a scripted data capture tool which collects data in a conversational style – most data entry via selecting one of a range of pre-canned responses. Think a survey tool asking for responses to a questionnaire. To make it more interactive and responsive, answers to questions will influence the responses and the question flow.
Is there a tool to help map out the conversational flow? I’m thinking purely a design tool, I don’t need to worry about the implementation at this point.
Or is a simple flow chart really the best there is?
Youâve heard about the wonders of voice technology. Maybe you want to build a voice experience for fun or to make a profit. Whatever the reason, youâll eventually come to the point where youâll need to learn the basics of creating Alexa skills and then publish them.
Well, first letâs explain two important details that need to be clear for such a process:
What are Alexa Skills?
Can I build Alexa skills without coding?
What are Alexa Skills?
Skills are like apps for Alexa, similar to those you have on your smartphone. They make it possible for users to do anything they would do with a keyboard or touchscreen on another device but with voice commands instead.
Anyone can take the road of creating Alexa Skills now. You donât even have to know how to code. With Alexa Skill Blueprints, there are dozens of templates just waiting for customization based on your specific needs. This option is great for individuals who want to publish their own Alexa skill or put it in the Alexa Skill store for other people to use.
For brands and businesses with more specific needs, the best option would be to hire an agency to design and build your voice experience. These agencies will have the knowledge and know-how to create Alexa skills that fit your needs.
The FAQâs when creating Alexa Skills
1.How do Alexa skills work? Creating Alexa skills comes in two parts: an interaction model and application logic. The interaction models use voice user interface to process customer speech. Artificial intelligence is the leading technology used, using the Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) components. Alexa is a cloud-based AI. When the AI gets a request from a user, it sends it to your skill application logic. You can host your logic on a cloud service offered by Amazon, your own server, or another provider.
2. How do I start building Alexa Skills? Youâll need a developer account and an AWS account to host your back end. Though itâs not necessary to host your skill infrastructure on AWS, it will make things much easier for you to get the hang of things. You can always switch it later if you need! With Ipervox however, it is much simpler. All you will need is the developer account, which you can do by following these steps.
3. What type of Alexa Skill can I create? If you have an existing product, you can create an Alexa skill to maintain contact with your customers or expand your reach to this new and existing market. Examples of products that lend themselves well to voice include apps, games, flash briefings, and music. Podcasts, videos, smart home control, and more can be offered through an Alexa skill. For more inspiration you can always check these case studies from Alexa.
4. How to monetize my Alexa Skill? Amazon Alexa skills can be monetized through in-skill purchasing, meaning customers can pay for premium experiences on a subscription basis or one time purchase. You can also offer services that are quickly consumable or depletable, like exchanging in game currency or premium content for small payments. If you already have a web service that accepts payments, then you can use account linking to make your voice apps work for you.
5. How to make my Alexa Skill public? Once your skill is built and ready for certification, submit it to the Alexa Skills Store. If your skill passes certification, it will be published and available for any user to enable. For more details, you can check out this blog post from Amazon Alexa. Here you can learn how to pass certification the first time. You can also check this video tutorial for more information.
6. What if I want to use programming languages? With Alexa, you can make a skill in any programming language like or have knowledge. The Alexa Skills Kit includes SDKs for Node.js, Python, and Java, so you can focus on what you want to do on your skill instead of spending time worrying about coding. As for Ipervox, even if we offer and suggest a no-code/low code Alexa skill development method. However, you will still have the available option to do it traditionally: using programming languages.
Building an Alexa Skill in the simplest way possible
Using Ipervox, both individuals and businesses can easily make their products and services accessible on the most popular voice assistants, such as Amazon Alexa or Google Assistant. Itâs quick, easy, and helps your business grow.
With us, you can create an Alexa Skill and use it for monetization, user engagement, growth & awareness, voice marketing, voice shopping, customer support, and much more. It all depends on what you and your business need. Also, you will have all of our support regarding the voice design of your Alexa Skill, the go-to-market strategy, and promoting it effectively.
Welcome to the Every Thing You Need to Know About Chatbot Blog. This is my first Natural Language Processing Blog on Medium Site. I hope all of you like this blog; ok I donât wanna waste your time. Letâs get ready to jump into this Journey.
Iâm damn sure youâve at least heard about Chatbot, also youâve familiar with the term Google Assistant and Alexa, Am I, right guys. These are very famous chatbots in the entire world, we are using these Chabotâs applications in our day-to-day life.
You know one thing Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI-powered chatbots can also automate various tasks, including sales and marketing, customer service, and administrative and operational tasks. Ok, letâs go and get the deeper knowledge into that.
Table of Contents:
· Motivation
· What is Chatbot
· Types of Chatbots
· How does Chatbot works
· Application of Chatbots
· Why Chatbots are Important?
· Create your first Chatbot
· Framework for Creating Chatbots
· Popular Chatbots in the world
· Fun facts about chatbots
· Conclusion
Motivation
Everyone knows Chatbots is a branch of NLP and Artificial Intelligence, Basically, Iâm a guy who is very passionate about Data Science and AI. In Chatbot creation itâs kind of getting knowledge of how AI interacts with humans and the real world, Apart from that nowadays Chatbots are used in many industries. Reasons for the sudden renewed interest in chatbots include massive advances in artificial intelligence (AI) and a major usage shift from online social networks to mobile-messaging applications such as Facebook Messenger, Telegram, Slack, Kik, and Viber. The first of these reasons hold promise that intelligent chatbots may well be within reach. The second concerns service providersâ need to reach users in the context of mobile messaging.
What is Chatbot
In simple terms, A chatbot is an artificial intelligence (AI) program that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile applications, or by phone.
An example. You want to buy some shoes from your local retail store, you have to access their website, find what you are looking for, and buy it. But what if that store had a bot? It would only be necessary to write a message to the brand through Facebook and tell them what we want. And if you had doubts about size measurements you could get answers to your problem in a moment.
Types of Chatbots
There are mainly three types of chatbots,
1. Rule-Based Chatbots
2. AI-Based Chatbots
3. Intellectually-Independent chatbots
There are 3 types of Chatbots
1. Rule-based chatbots
A rule-based bot can only comprehend a limited range of choices that it has been programmed with. Predefined rules define the course of the botâs conversation. Rule-based chatbots are easier to build as they use a simple true-false algorithm to understand user queries and provide relevant answers.
2. AI-based chatbots
This bot is equipped with an artificial brain, also known as artificial intelligence. It is trained using machine-learning algorithms and can understand open-ended queries. Not only does it comprehend orders, but it also understands the language. As the bot learns from the interactions it has with users, it continues to improve. The AI chatbot identifies the language, context, and intent, which then reacts accordingly.
3. Intellectually-Independent chatbots
These are Machine Learning (ML) bots, which allow bots to learn from the userâs inputs and requests. As they learn from the data provided, theyâll recognize recurring patterns and common user behaviors to decide what to do with little to no human interference. They understand specific keywords and phrases from either past experiences, or whatever is programmed in them.
Rules-based chatbot software executes pre-determined actions based on âplaybooksâ you set up on the back end of the user interface. Much like a virtual assistant, rules-based chatbot technology can act based on clicks actions, such as âYesâ vs. âNoâ, or by recognizing a particular keyword or group of keywords. For example, you could set up a rules-based chatbot to respond if someone selects âRedâ or âGreenâ but also if they respond with âI want red shoesâ and your target keyword is âred shoesâ.
Below is an example of how a rules-based chatbot could behave based on the pre-determined actions that you design ahead of time.
Rule-Based VS AI-Powered
How Do AI Chatbots Work?
A.I. chatbots use artificial intelligence & natural language processing technology to understand sentences structure, then process that information & progressively get better at answering the question at hand.
Instead of relying on a pre-determined outcome designed by a human, AI chatbots first understand what your question is:
Then once they understand your intent, they deliver an answer that they think is the right answer based on existing data. Over time, and by observing correct & incorrect answers, the machine gets better at understanding what the ârightâ answer is (think Appleâs Siri, Google Assistant, Amazonâs Alexa). This is why AI chatbots, although powerful, arenât right for everyone because they require a training period, and generally require more effort to get started. However, once they understand your business well, they can be incredibly powerful.
Application of Chatbots
Chatbots are used by various applications and various domains, now weâll see what are the most important and applications of chatbots.
Applications of Chatbots
1. Content delivery
Media Publishers have realized that chatbots are a powerful way to engage with their audiences and monitor engagement to gain valuable insights into reader interests.
2. Order Food
Various fast food giants like KFC and Pizza Hut have invested in Chatbots that enable customers to place their orders through conversations. Taco Bell went a step further to improve the conversational experience by giving their Chatbot named TacoBot some personality
3. Book Flights
Airlines are also applying chatbots to their business operations, for instance, Icelandairâs chatbot gives their customers the ability to search for and book flights in a text-based conversational manner.
4. Companionship
Russian technology company Endurance developed its companion chatbot for Senior People and Patients with Alzheimerâs Disease. The primary function of the chatbot is to be a virtual companionâââTo speak with senior people on general topics like the weather, nature, hobbies, movies, music, news, etc. The chatbot asks questions, reacts to the answers, can speak on various topics, and share interesting news and facts from Google
Chatbots in Healthcare
5. Health Care
Chatbots have also made their way into health care by easing the burden on medical professionals by facilitating faster medical diagnosis, answering health-related questions, booking appointments, and lots more. A Chatbot like Super Izzy can track menstrual cycles, dates, and fertile windows. The bot also asks menstruation-related questions and learns to give information about menstrual health and sexual issues.
6. Transportation
Uber in partnership with Facebook has enabled users to sign up for Uber and request a ride, without having to leave Messenger or download the Uber app. Ride status updates and ride receipts are delivered to a private conversation between the customers and Uber on Messenger, making it easy to track Uber rides and payment history.
7. E-commerce
The e-commerce industry is also improving the shopping experience with Chatbots. Customers can now search and shop more conveniently with the help of chatbots. eBay has invested in Chatbot technology with their ShopBot, a virtual shopping assistant that helps customers find the items they want at the desired price range.
Why are chatbots important?
Letâs Know
Chatbot applications streamline the interactions between people and services, improving customer experience. At the same time, they offer companies new opportunities to improve the process of customer engagement and operational efficiency by reducing the typical cost of customer service.
To be successful, a chatbot solution should be able to perform tasks effectively. Human support plays a key role here: regardless of the type of approach and platform, human intervention is crucial to configure, train and optimize the chatbot system.
Create your first Chatbot
I know youâre so excited to create your first Chatbot. Actually, there are a few steps to create Chatbot.
Step 1: Identify the type of chatbot you are building.
Step 2: Select a channel.
Step 3: Choose the technology stack.
Step 4: Design the conversation.
Step 5: Train the bot.
Step 6: Test the chatbot.
Step 7: Deploy and maintain the bot.
Weâll see in this topic in another detailed blog how to implement these steps or how to create a Chatbot from scratch. I will make that blog as soon as possible. For now, I will give some webpage links to you guys are getting an overview idea about chatbot creation either from scratch or using any framework.
Framework for Creating Chatbots
Why Frameworks?
It helps in developing contextual chatbots with minimal training data i.e., you have to train your bot by building stories that are nothing but expected conversation flow. 3. It also supports synonyms and hyponyms means you donât need to train your bot for every possible synonym which helps in saving development time.
Awww! Frameworks are consuming less timing to create Chatbots
AI chatbot development frameworks are here to save the day! The recent explosion in the AI chatbot development industry has been phenomenal with constant new releases and updates, there are many AI chatbot development frameworks that are combating each other for the top spot.
Popular Chatbots in the world
Here are 11 of the worldâs most popular chatbots today achieving growth marketing strategy gains in sales, publishing, education, and service industries:
In order to make popular chatbots, people need to use them and businesses need to derive ROI value from them. Thatâs simply by definition. To have a popular chatbot, it needs to be fun, interactive, and profitable.
Whether youâre looking for inspiring chatbots for e-commerce or retail, chatbots for generating B2B leads, or are trying to gain traction for your products and services in an innovative way, look no further
Fun facts about chatbots
ELIZA is the first-ever chatbot.It was developed by MIT professor Joseph Weizenbaum in the 1960s. ELIZA could âinteractâ with people like a psychotherapist would.
The 2 most popular ways to start a conversation with a chatbot are âHiâ and âHello,â according to Dashbot.io, a bot analytics provider.
According to a LivePerson survey of 5.000 consumers in 6 countries, Chatbots Will Be Indistinguishable From Humans by 2029 People in China Seriously Love Chatbotsglobally, 38% of consumers think positively of chatbots, and only 11% view chatbots negatively. The rest 51% are neutral about chatbots.
According to the DigitasLBi report, 73% of Americans wouldnât use a There Are More than 30,000 Facebook Chatbotscompanyâs chatbot after having a bad experience.
For now, male and female-inflected bots are the most visible. However, the gender balance is still changing. Some of the most popular chatbots like Siri, Alexa, and Cortana identify themselves as genderless. Alexa calls itself âfemale in character.â Siri claims itâs âgenderless.â
1.4 Billion People Use Messaging Apps.
There Are More than 30,000 Facebook Chatbots.
Chatbots Will Be Indistinguishable From Humans by 2029.
People in China Seriously Love Chatbots.
Donât Blur Lines Between Bots &Â Humans.
Fun & Facts about Chatbots
Conclusion
From my perspective, chatbots or smart assistants with artificial intelligence are dramatically changing businesses. Chatbots can reach out to a large audience on messaging apps and be more effective than humans. They may develop into a capable information-gathering tool in the near future. Chatbots are a new, emerging space. So I expect to update this list on a regular basis as new chatbot stats come in. But for now, Iâd like to hear what you have to say.
Do you agree with the fact that chatbots can help with various things and helps with online sales and more?
Or maybe I missed an interesting stat that belongs on this list.
Let me know by leaving a comment! On These Platform
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