Hello all,
I am a PhD researcher and I am carrying out research on chatbots and grief. I am looking for people who have already used the chatbot of a deceased friend/relative. Please comment here or email me at :
[ax23@kent.ac.uk](mailto:ax23@kent.ac.uk)
submitted by /u/annaksig
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Question in title.
submitted by /u/joachim_s
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Hi everyone, I am new here but I wanted to let you guys know of this high-velocity startup that is designing a bot marketplace. I think the idea is really cool and worth sharing. They currently have a small waitlist (1000+). So if you wanna hop in early check them out at:
Cheers!
submitted by /u/AdobeFlash__
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Are you excited by the idea of having a virtual assistant on your website or social media profile, but you are unsure of how to start your journey? We feel you! Creating a chatbot that acts as the face of your company is a challenge, requiring thorough analysis and preparation. And to top it all off, your first attempt, if unpleasant, may effectively discourage you from investing in AI-powered technologies.
We have prepared a short guide that proved valuable throughout our experience to ensure that you take all necessary steps into account.
It is crucial to build upon the experience you already gained through your communication channels. Scrutinise your social media conversations, pay attention to the types of questions customers ask and how they formulate their queries. Study the most common issues that reach your call centre or live chat. Those FAQs can compose the perfect knowledge base for the initial phase of your deployment.
Side note — make sure to involve your customer care team in the design process. They know your audience best.
Studying your conversations is a must but reviewing your conversion metrics cannot be put aside. Keep track of bottlenecks on your channels — is there a specific point where you notice customer turnover? Maybe there’s a feature that your website lacks, which could be covered via a chatbot? Make sure that your assistant responds to an authentic need. It aims to automate, so you should initially focus on what’s tedious and repetitive.
Neither the first nor any subsequent phase of chatbot deployment happens overnight. It requires an effort from subject-matter experts: developers, UX & UI designers, knowledge base admins, and project managers. If you already have AI or ML-related capabilities within your organisation, you may collect each of the mentioned superheroes and begin your journey. On the other side, if you are not comfortable with chatbot technologies, you might want to look out for an external partner. We’ve got you covered if you are interested in the latter.
2. Automated vs Live Chats: What will the Future of Customer Service Look Like?
4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?
Okay, so the needs are analysed, the Q&A base is ready, and the dream team is onboarded to kick-off the project — you are off for a triumph. Your motto should be “go big or go home”, right? Not in this case. Enthusiasm is needed, though you might get tempted to gild the lily. First deployments are demanding in the case of any piece of software. Your team needs to learn how to work with the product, your customers — how to use it. Don’t overwhelm your development team or end-users with complex journeys. An iterative approach holds good here — focus on resolving customers’ core problems first. You may always extend your chatbot once it’s up and running.
We advise examining any working feature rigorously. Your team members shouldn’t be the sole testers. Despite your good faith, the results will most likely be biased since you know the ins and outs of the project. You may want to share the chatbot with different departments in your organisation and, if possible, a few friendly customers. Make sure to collect their opinions, ask them for screenshots and recordings of weak spots, and, most importantly, explore conversation logs. This way, you can analyse the flow of the conversation and discover subtleties hidden in the context. Finally, double-check the look and feel on different devices and browsers before launching the first (and any) release of your conversational assistant.
Just as importantly – remember not to get overly attached to your ideas. If the tests clearly show that some questions need to be rephrased or removed — follow the guidelines. Even the most innovative feature will not serve its purpose if not accepted by your audience. You should dedicate proper resources to the hyper care period — a week or two right after your launch. During this time, it is essential to study metrics and conversations and fix the major bugs on the go. The minor ones should be collected in the backlog and prioritised in the development of the next release.
Did we miss anything important? Let us know in the comments! If we managed to spur your interest, visit our website or contact us directly. We will guide you through your first deployment, ensuring that your experience is pleasant while meeting performance objectives.
6 Tips on how to prepare for the first phase of chatbot deployment was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
Hey guys, I am a newbie chatbot marketer with not much experience. The tool I use is many chat and as of yesterday instachamp.
I only know how to set things up but don’t know how other business set their bot up in majorly on Instagram, seeing few bots might help me get a better understanding of how things should be set up.
If anyone can help me with this then i will very much appreciated, thanks
submitted by /u/he1ping_hand
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Hi everyone.
I’m looking for willing respondents for a short survey about chatbots for my MSc Digital Marketing dissertation.
The survey is pretty simple and used to gain an insight into opinions towards chatbots for small businesses.
It takes about 3 minutes and your answers will be confidential. But there is an option to enter a giveaway for a £10 Amazon gift card at the end to say thanks.
The only requirements are that you’re over 18, live in the UK and have used a chatbot in the last 12 months.
Thank you in advance for any responses!
submitted by /u/kanebrkr
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Since the majority of transactions are done online now, more and more businesses have digitized their process to reach more customers.
A simple google search will get you infinite results for your query. So, customers have plenty of options to choose from. The key to retaining more prospects on your website is excellent customer service.
In this digital era, you can win only if you are proactive and able to solve your visitor’s queries quickly. You must have seen a small pop-up box, usually on the bottom right, which connects you to the available customer care executive. That’s live chat software; it helps you connect with your visitors and customers in real-time. It is considered one of the best growth hacking strategies, especially for eCommerce sites.
Do you know that the average response time for customer service requests on social media is 10 hours! Yes, it takes that long for a company to respond. Such delay in response could cost you, high-end clients.
Customers want a quick response, and that can only happen if you add live chat software to your website. So, in this article, I’m sharing the benefits of adding live chat software to convey its importance and help people make informed decisions.
Live chat is an all-in-one solution for your customer support team. From collecting user information for lead qualification to providing help, this tool enables your support team reps to engage with the users like a pro and build lasting connections!
If you want to know how a live chatbox on your web page can transform your website, then you’re at the right place! I have listed down 7 key benefits of adding live chat software to the website.
Connect with visitors in real-time
The reason why so many customers now prefer live chat for communicating with companies is that how convenient it is. They can simply start the chat in the live chat box and they’d be connected with the customer care rep within minutes.
In fact, the fastest response to a live chat was 7 seconds! Surprising, right?
The above image clearly shows that customers’ preference lies toward live chat when compared to other modes of communications such as phone, emails, or social media where the waiting time to reach a support rep is in hours.
Support reps are usually bombarded with queries, and live chat is the best solution for streamlining the entire communication process.
Without live chat, your reps might miss out on important leads because of unavailability and a fragmented process. To avoid that, live chat can be added to the website.
The support reps can easily manage their chats and assign them to others when they’re not available. Moreover, much top live chat software also provides chat history so you can have contextual conversations with your prospects and customers.
Such powerful features of live chat not only help improve the efficiency of sales reps but also saves time and make every conversation trackable. Moreover, you can also utilize the call recorder feature in live chat for feedback and training purposes.
2. Automated vs Live Chats: What will the Future of Customer Service Look Like?
4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?
The main goal of every company is to increase sales. Live chat has proven highly beneficial in increasing the conversion rate.
Study shows that live chat software can drive 3x to 5x more conversions and deliver up to 600% ROI. By adding live chat to your website, you can quickly resolve any queries of your prospects and reduce the abandonment rate.
Live chat offers a seamless user experience as there is no barrier between a company and its customers. One can easily get in touch with the support rep and resolve any issues.
Even though live chat helps you generate more revenue, there are still many large-scale companies that added live chat software to their website.
A study was conducted on 1000 companies, where it was revealed that only 9% of companies offer live chat support to their customers. And the data of customers that prefer live chat software is rapidly increasing.
If you don’t have a live chat on your website, then that 9% of companies already have a competitive edge over you. So, add live chat software to your website now if you don’t want to lose more customers.
Having a large customer base and visitors may affect the performance of your support reps.
For instance, when there are 20 visitors waiting for chat and there are only 8 reps. Now, even if one rep is attending to two users, there would be still 4 users left.
In such a scenario, AI chatbots can be added to your live chat software. Chatbots have revolutionized the customer service universe; they can assist your users and answer commonly asked questions.
So, when your customer wants an update on their order, they won’t have to wait for the support rep to be available; the chatbot can scan the customer information and share their order status.
One of the main reasons why so many customers prefer live chat is because of personalized communication. They are able to connect with the right person and get their queries resolved without any hassle.
When the customer support is quick, hassle-free, and personalized, it builds a sense of trust and helps you gain customer loyalty. Moreover, live chat also collects customer information, which you can utilize for sending personalized texts and emails to maintain strong customer relationships.
Live Chat is not only beneficial for users, but it also provides actionable insights that show how many sales was made from which landing page. Furthermore, you can also find out a report on average time chatting, or how many times the customer’s issue wasn’t resolved.
This data reflects the productivity level and problem-solving skills of your customer support rep.
Live chat software is a highly powerful tool for customer support. People nowadays have hectic schedules therefore they are always looking for quick solutions. Live chat provides ease of use for all your users and helps you have communication.
So, if you have been considering adding live chat software to your website, then now’s the time to get into action before your competitor does!
7 Benefits of Adding Live Chat Software to Your Website was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
