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Category: Chat
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FAQ Automation Chatbots Enhances User Experience | BotMyWork
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Haptik enables India to Download Vaccination Certificate
The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people.
We applaud the tireless efforts of the healthcare department that has worked round the clock (literally) to ensure the health and safety of its citizens. We cannot compare ourselves with the work done by them, but we take immense pride in helping the nation fight another critical battle — a battle against rumors, myths, and misinformation.
To facilitate this efficient and timely information dissemination process, Haptik developed the MyGov Corona Helpdesk — the official Government of India chatbot to answer queries about the COVID-19 pandemic.
We received encouragement from senior public officials for this technology-driven awareness initiative, including the Honorable Prime Minister of India, Shri Narendra Modi.
Creating a similar impact, a year later
The cloud of pessimism and negativity has passed now, and India has picked itself up from the shackles of the second wave of the pandemic. Vaccination drives across the country are in full swing, and business owners are breathing a sigh of relief!
The MyGov Corona Helpdesk was the talk of the weekend, and we couldn’t be more excited to witness how the whole of India reacted to it!
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We worked with the MyGov and WhatsApp teams to enable people to download their vaccine certificates from the MyGov Corona Helpdesk on WhatsApp.
Here’s how it works 👇🏻
What prominent industrialists and government officials had to say about it 👇🏻
Apart from the business results we deliver for large-scale enterprises, these events genuinely reflect AI’s impact on society!
We’re proud to join hands with MyGov and WhatsApp who are doing groundbreaking work to facilitate the process of efficient and timely information dissemination around everything related to COVID-19.
In more than 90+ hours that we are live with this use-case, 697000+ users have downloaded their certificates successfully, which is almost 50% of the whole traffic on the bot during those hours. (The above data is between 06 Aug & 09 Aug 06:00 PM)
We’re also excited to announce that we’re working on Coming Soon: Booking your Vaccination Appointments on WhatsApp directly!
Click here to open WhatsApp and use the service directly: https://lnkd.in/eADEK9NC
Interested to explore more or want to try out a chatbot of your own?
Don’t forget to give us your 👏 !
Haptik enables India to Download Vaccination Certificate was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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How to Build a Chatbot for Your Line App Without Any Coding?
LINE is a freeware app for instant communications on electronic devices such as smartphones, tablet computers, and personal computers. It supports messaging, free voice, and video calls.
The biggest benefit of using LINE is it provides free access to free messaging and calling.
LINE has more than 200 million monthly active users and it has its own mobile payment system. Users can add credit cards and use their phones to pay for things.
Prerequisites
In order to set up the LINE integration for your bot, you’ll need the following:
- LINE account (Official Account Manager & Developer account)
- LINE app installed on the mobile device
- Kompose codeless chatbot builder, you can signup here for 30 days free trial.
Step 1: Building a LINE chatbot
First, you need to build a chatbot using Kompose and then add it to your Line app.
Kommunicate provides a bot builder tool called Kompose, where you don’t need to write a single line of code. You can create AI-powered chatbots, deploy them to your website and apps, and even add automated human takeovers if they fail.
Kommunicate also lets you integrate with other third-party bot builder platforms such as Dialogflow, Amazon lex, IBM Watson, and custom bots.
First, you need to login into your Kommunicate dashboard. If you do not have a Kommunicate account, you can sign up for free.
- Go to Kommunicate dashboard > Go to Bot integrations > Go to Kompose
- Create welcome message
- Add intent and answers > Click on save
Hola, it’s done. Your chatbot is ready.
Please watch the video or refer to this article for more detailed instructions on how to build a chatbot.
After building the chatbot you need to integrate it with Line.
Bonus: If you want a pre-built chatbot? Here’s where to find a bunch of them!
Step 2: Setup LINE account
First, you need to create a LINE Official Account by clicking the following link. You have to also create a LINE developer account by following the documentation here.
In the LINE Official Account Manager, Go to Settings > Messaging API and enable the Messaging API.
Once you click the “Messaging API”, it will ask for details to register as a developer and click Agree to accept the developers’ user agreement.
Now you need to create a ‘provider’, which is simply the name under which your chatbot is being offered. It can be an individual or use a company or brand name and click Agree.
After the successful creation of the provider, it will automatically create the Channel details.
Next, Go to Response Settings > Detailed Settings > Webhooks and select Enabled.
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Step 3: Integrating LINE with Kommunicate
After enabling the webhook, Go to LINE Developer Console. Select your Channel and open the Basic Settings Tab.
Copy Channel ID and Channel Secret, and add them in the Kommunicate LINE integration section.
Next, open the Messaging API tab and Issue the Channel Access Token.
Copy the Channel Access Token and add it in the Kommunicate LINE integration section.
Now, in Messaging API > Webhook Settings, Click on edit and save the Webhook URL given in the Kommunicate Integration section. Enable the Use Webhook button.
Once you add all the details in the Kommunicate LINE integration section, click Done and complete the setup.
Final Step — Test your LINE Chatbot
Now you have successfully integrated the chatbot with the LINE account. To test your bot, go to the developer account “Messaging API” tab you will also find a QR code. Scan it with your LINE mobile app to add the channel. Try sending messages to the LINE account. You can access these messages in Kommunicate as well.
After adding the Kommunicate chatbot with your Line account, you need to activate and assign all the incoming conversations to your Line chatbot.
Go to Kommunicate dashboard > Conversations rules > Select a bot to handle all new conversations > Select your line chatbot.
Now your chatbot will start replying to your LINE chats.
This is how the conversations will look like in the Kommunicate dashboard.
That’s it! No coding is needed and you can build a Line chatbot with all the powerful features.
This article was originally published here.
Don’t forget to give us your 👏 !
How to Build a Chatbot for Your Line App Without Any Coding? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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CHATBOTS AND WHY THEY ARE THE FUTURE TREND AND BEYOND
Chatbots are clearly the ‘Future of Engagement’. Small businesses and large companies are adopting chatbots to capture customer attention and initiate personalized conversations with minimal human interference. Chatbots help businesses to engage and interact with potential customers as well as connect with existing customers. Companies are adopting chatbots as a cost-effective way to automate tasks that previously needed human intervention. Chatbots can answer queries, resolve issues and provide services 24/7. Chatbots are programmes that use Artificial Intelligence AI to understand and respond to languages. They are programmed to respond to keywords and conversations to specific intents. Chatbots depend on Machine learning to improve their efficiency and NLP Natural Language Processing helps address the issues of mimicking human-generated text and language.
Key Chatbot Statistics to know in 2021
Chatbot promises 24×7 availability with auto-learning capabilities that have even intrigued e-commerce giants to hop on the chatbot bandwagon. Everyone is talking about implementing a chatbot and the ease it provides in communicating with the customers, enhancing customer experience and providing an excellent customer experience.
Here are statistics for the current chatbot trends in business:
- The finance, healthcare, education, travel, and real estate industries are profiting the most from chatbots.
- 80% of businesses are projected to integrate some form of chatbot system by 2021. (Outgrow, 2018)
- Chatbots can help businesses save as much as 30% of customer support costs. (Invesp, 2017)
- The market value of chatbots was $703 million in 2016. (Outgrow, 2018)
- More than 50% of customers anticipate that businesses are open 24/7. (Oracle, 2016)
- Chatbots are popular among both millennials and baby boomers. (Chatbots Magazine, 2019)
- There are more than 300,000 active chatbots on Facebook. (Venture Beat, 2018)
Chatbots use cases in 2021
With a projected worldwide market size of more than $1.3 billion by 2024, chatbots will be a driving force for business communications. (Intellectyx, 2019)
Chatbots are aiming to be more human-like with conversational AI technologies that provide customized experiences and boost customer loyalty. It significantly impacts the way businesses connect with their customers, manage their marketing campaigns for lead generation, and automate payments.
67% of millennials in the US reported that they would likely purchase products and services from brands with chatbots. (Chatbot Magazine, 2018)
According to studies, top 5 industries that benefit from chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%)
HR
Chatbots are also transforming the way HR functions. By deploying chatbots and creating an automated ecosystem for the core human resource functions, companies minimize the amount of time HR professionals spend on routine administrative tasks and unlock new opportunities to automate processes to elevate the organization’s overall employee experience.
Customer Service
AI chatbots can bring about transformational changes to customer service when implemented well. With the help of insights and analytics, businesses can predict consumer behaviour and also collect extremely valuable information to self-train the bot. Chatbots can collect and aggregate customer feedback data to exhibit more human-like features in conversational interaction and streamline overall customer support experiences.
Healthcare
According to the estimates of the World Health Organization (WHO), we need over 4 million health professionals in addition to the current workforce worldwide, to be able to offer quality healthcare to the entire population.
Chatbots can help manage this overwhelming demand for healthcare. Healthcare consumers are taking a more assertive role in their healthcare journey, expecting immediate high-quality and accurate information that is smart and cost-effective. AI-driven healthcare chatbots can provide digital health solutions to tackle the health challenges we face today, providing information, care and support at the click of a button. With a combination of NLP and machine learning technologies, chatbots can understand a patient’s intent and answer questions effectively without having to follow up frequently.
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Manufacturing
The manufacturing industry is one such industry that has tremendously benefited from an AI-enabled digital application. Chatbots can help address and resolve the common challenges faced by the manufacturing industry such as forecasting demand, inventory management, managing labour, improving efficiency and monitoring daily activities. Creating solutions with conversational AI-powered chatbots will relieve workers of mundane tasks and focus more on high- -quality tasks.
By 2035 AI technologies have the impending to rise in production 40% or more.
AI will boost the economic growth an average of 1.7% across 16 industries by 2035.
Education
AI is rapidly changing the game of learning in an age where learning has become more accessible than ever. Engaging students in more than just words, bridging the gap between learners and instructors and also providing access to information is the key to an enriching learner journey. For example, chatbots help in educating students by providing an interactive learning platform experience to them. It allows the education platform to automate student’s queries, take surveys and collect their questions. It also allows you to download various multimedia and other documents for a complete visual and interactive learning experience.
These are just a few uses cases. There is a greater potential for chatbots to be deployed in multiple businesses.
Why Workbots by ‘Botspice’ are the Future?
A chatbot is a breakthrough technology that has completely changed the way businesses communicate with their customers. Organizations are under tremendous pressure to drive customer interactions effectively and respond to their query in minimal time.
Gartner reports that virtual assistant usage in the workplace will climb to 25 percent by the end of 2021.
To meet business goals and generate more revenues, companies must implement a system that engages customers more effectively by providing relevant content in the shortest time. Workbot by Botspice is your best bet when it comes to creating engaging and interactive conversations. Workbot increases user engagement by using interactive workflows and make the conversation more human-centric. They help businesses in educating their customers about their products, services and other marketing campaigns.
Some benefits that Workbots offer are:
- Improved user interaction.
- 24×7 availability.
- Manage high-volume queries.
- Support human customer service agent.
- Save operational costs.
- Increase sales by offering upselling and cross-selling opportunities.
- Monitoring customer data and gain insights.
Botspice Workbot takes away the effort of coding and building your AI-powered “Brain” to drive the conversation. It allows you to modify the workflow and deploy your Workbot in minimal time for instant time-to-market outreach. If you are curious to learn more, reach out to our expert and start your journey with a Workbot.
Don’t forget to give us your 👏 !
CHATBOTS AND WHY THEY ARE THE FUTURE TREND AND BEYOND was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
