Category: Chat

This pandemic has really taught us so many lessons. Among all the bad things that happened during these terrible times, one thing that proved to be a savior to mankind is the innovation and investment done in the Healthcare IT sector. After the contribution of our frontline workers, Healthcare IT has proved to be the biggest asset a country would ask for.

The last few years have been the most encouraging when it comes to innovation in the Healthcare IT sector. Be it telemedicine, Video consultation, Online pharmacies, or rather the entire digital ecosystem of Healthcare. Those innovations came to the rescue in the tough times and now it seems to become increasingly prevalent in different healthcare environments in order to increase the efficiency, quality of care delivered and help reduce costs.

Healthcare hasn’t been an early adopter when it comes to new automation technology, and the number will increase even more if you take patient experience tech into consideration. This low adaptation level may not necessarily be due to the resistance from the consumer/patient side. Rather, the scenario is quite different, patients may not like to call just for an appointment. Yet, this is the situation in so many cases.

Study shows, If given a chance, a considerable number of people between the ages of 30 and 45 do not want to call a hospital or navigate through confusing looking online appointment booking for doctor’s appointments of a new or followup visit. According to research. They prefer a medium/platform where they don’t need to wait in a queue and ask their query in their own language.

One such perhaps a small but the most pivotal technology is the chatbot. A chatbot is being widely accepted across industries and we are seeing more and more healthcare institutes have started using chatbots to effectively serve their patients.

A chatbot is essentially a computer program/software which simulates and processes human conversation (either written or spoken), enabling users to interact through multiple chat channels such as website, Facebook Messenger, Google Assistant, Telegram, etc. Chatbots are very popular to carry out some of the most common yet crucial tasks such as customer service, FAQs, Lead Generation, Appointment booking without any human intervention.

Looking at the scenario where many clinics or hospitals want to have a system where they can easily manage patients’ appointments more effectively, we have developed a Hospital Appointment booking chatbot, which will help clinics or hospitals to manage their appointments.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Hospital Appointment booking chatbot

We have been developing Appointment booking chatbots for various businesses which can help them to manage their appointments and improve customer experience. We have already developed one generic appointment booking chatbot which can be helpful to various businesses. But to manage the specific requirements and intricacy a Healthcare industry brings, we have designed an Appointment booking chatbot that will help Hospitals, Doctors clinics, Dentists, Therapy centers, and anyone who wants to automate their Appointments Booking system.

Hospital Appointment booking chatbot can be integrated with multiple chat channels such as Website, Facebook Messenger, Telegram, and Google Assistant. We will integrate this chatbot on more chat channels such as SMS, Telephone (just as we did in PK Scheduler) in near future.

As far as the technological aspect of the chatbot is concerned, we have used the Dialogflow chatbot building platform to build this bot. Dialogflow brings its own strong NLP which makes the bot more intelligent. It also provides easy integration with multiple chat channels, which makes life easier for both developer and service provider at the time of integrating to their own preferred platform.

Choosing the right appointment management system is very important. Whatever the appointment management system you choose, it should be super easy to use for you or your employee. We have used Google Calendar to store the appointment. Google Calendar is super easy to use and accessible across the world. We have integrated this chatbot with Google Calendar, whenever a user booked an appointment it gets stored on google calendar.

Here are some of the key features and benefits offered by the Hospital Appointment booking chatbot.

• Schedule Appointment
• Reschedule Appointment
• Delete Appointment
• Answer FAQs
• Send Reminder
• Google Calendar Integration
• Multiple platform integration [Website, Facebook Messenger, Telegram, Google Assistant (subjected to approval)
• Available 24×7
• Improve patient engagement
• Decrease Human resource dependency
• Reduce operational cost

Access Website demo: Hospital Appointment Booking Chatbot

An Ideal Employee

If someone is managing a multispeciality hospital or someone is having their own clinic, managing appointments is the most crucial and quite annoying task. In the era where everyone is going for automation, having 24hrs dedicated to managing appointments hardly makes sense.

1. When you compare expenses incurred in the form of the salary of an average individual (who is employed in managing appointments 24X7) with the cost of an Appointment booking chatbot, the difference becomes significant enough that a chatbot can be self-nominated.
2. We, humans, tend to get influenced by the external environment, the performance may deteriorate in the bottleneck situation. Whereas a chatbot has the capability of performing SOPs in every situation.
3. The current situation is such that we cannot afford the large gathering, systematic patient handling is the major task in the current situation. Appointment scheduling chatbot assists management by providing appointments to only permissible limits of patients.
4. An appointment Booking chatbot is especially useful for Doctors who struggle to keep their business running on time, while also helping patients to schedule, reschedule or delete appointments.

A real-time feedback gathering system

Feedback gathering is the first step towards achieving greater customer/patient service. Chatbot makes the feedback gathering easy and exciting for the service provider as well as the customer/patient over filling out the feedback form.

Ease the burden on the Customer Executive

Customer service executives have always been under pressure to deliver accurate and reliable information to the maximum number of patients/customers in the most customer-friendly manner, but achieving the highest customer satisfaction is quite a challenging task. We humans can attend to one customer at a time. So as a result, many customers have to wait in a queue, either to get an answer to their query or to schedule their appointment. Having been able to handle multiple customers by providing answers to the user query, chatbot eases the burden from customer executives so that they can do more complex tasks.

Patient/Consumer’s perspective

We have mentioned the patient experience a couple of times in our article, but wonder what that means? I am sure many would have already guessed it right. Similar to Customer experience (as marketing people keep iterating) patient experience involves a whole lot of things. Besides the care availability of health plans, Doctors and Nurses expertise and support, and other health care facilities, several healthcare delivery aspects such as quick and easy appointment scheduling system, easy access to information, complaint handling, and resolving mechanism plays an important role in patient experience.

A chatbot can be an instrumental system when it comes to achieving a better patient experience.

A source of quick and reliable response:

• Hospital Appointment Chatbot allows patients to find out some of the key information quickly. Also, it helps customers to find out what are the available appointments on any given day.
• Getting the answer quickly without waiting in the line increases the patient experience.

Challenges

Chatbot being a programmed software has some limitations as well.

• They can only perform those tasks that the chatbot is trained for. The chatbot may not understand each human context.
• Functionality limitations may disappoint the user, as users tend to carry higher expectations.
• It becomes important to convey what users can achieve through the chatbot for a better user experience.

Even with some limitations, chatbots are flourishing in every sector be it a food ordering chatbot to customer service chatbot, chatbots are getting popular in carrying out some of the routing simple tasks so that businesses can focus on some of the more complex tasks.

Chatbot’s scope of applications in the Healthcare sector is huge. It’s a matter of time when a novel technology will soon become the new normal and an early adopter will enjoy the early mover advantage in terms of increased patient engagement, improved revenues, reduced operating costs, and, most importantly: seamless streamlined operations.

Do get in touch with us at letstalk@pragnakalp.com, if you have any feedback/questions regarding the Hospital Appointment booking chatbot. We would be happy to help you.

Don’t forget to give us your 👏 !

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Appointment Booking Chatbot for Hospitals / Clinics was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

When it comes to making your website into a heaven-like place for customers or prospects, nothing works as best as a chatbot does. Chatbot benefits customers in various ways that are even hard to imagine. If you’re curious about what they are and how they can possibly help your website, then you’re in the right place. We’ve presented the top 7 use of chatbots that’s the answer to every problem of yours.

What Is A Chatbot?

Chatbots are one of the most helpful technological advancements we’ve received. It’s maybe just based on a program, but it communicates similar to a human only. Being an AI-controlled Chatbot, they originally “pretend” as if a human is talking to the customer or the prospect.

The majority of the time, these Chatbots give out accurate answers to the questions asked by the customer. After all, they’re trained to hear out customers/prospect concerns and help them out. They also have the tendency to recognise and understand both voice and text commands or questions asked. It doesn’t matter what kind of chatbot you’re dealing with, the purpose of a chatbot is constant everywhere.

Top 7 Use Of Chatbots On Website

Given below is the list of some of the reasons for integrating a chatbot into your website.

1. Chatbots Makes Things Simpler

It doesn’t matter how much information your website is carrying if your customers aren’t able to get the best out of it. As nowadays, customers don’t go all the way to the process of digging out. It’s important that you take sufficient measures to make things visible and easy to process. Doing this is quite a difficult task that requires hours of hard work.

However, the involvement of chatbots does all the work. They’re specifically designed to give out exactly what a customer/prospect is seeking on your website. They may not be able to give out everything your customer may need. However, Chatbot benefits customers and prospects by the way it scooped out everything that removes almost every trouble your customer may face.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

2. Never Lose Grip on the Trends

According to research done by oracle, most customer’s desire 24/7 accessibility with all the service providers. This also includes the support an online business provides. You should be thankful to apps like Kik, Facebook Messenger, Skype, and similar ones for being of great help. Alone, Kik and Facebook Messenger support around 30,000 types of chatbots. A Facebook chatbot is not only reliable but also comfortable when it comes to providing information regarding purchases.

3. Deliver Out Personalized Experience

Whether it is a personalised request sent to somebody on LinkedIn or a personal mail to a prospect. The chances of them reverting back and becoming your potential connection or a client increases by gigantic numbers. The use of chatbots in a situation like this is actually quite beneficial for you.

Chatbots are designed specially to have the tendency to connect with the customer on a personal level. It is similar to how a human will converse with another one.

It doesn’t aim to give out the customer a technical approach as your CTAs do. They don’t use words like Call or Signup. After all, they’re here to serve out help in place to a human. If you’re using a retail website, these chatbots benefit customers as if a salesperson is sitting on the screen. They give out information, help with making payments, and even track the location of the order.

4. Improved User Experience

Various web developers and designers go around the extreme difficulty of providing the required UX (User Experience). Building the correct level of experience is desired by the customer or the prospect is difficult due to various reasons. This includes having expectations that do not know any boundaries, a readable website, and much more.

The solution to the tangling mess of enhancing these websites is exactly why do we need chatbots. A well-programmed business-oriented chatbot serves as a helping hand in a delightful UX (User Experience).

5. Chatbots Make Giving Feedback More Fun

Customer feedback helps you understand better your users, which can help you transform your customer experience, improve your services, etc. And using chatbots to understand what your users really want is very practical. You can adapt them for a customer satisfaction survey, for internal worker services, or any other feedback you need. Also, by allowing your customers to easily give feedback, you will increase the chances that they’ll actually take the time to provide you with the information you need.

6. Channelling Prospects towards Your Marketing Assets

What can be a better use of chatbots than being able to steer your potential prospect and customers toward your other marketing channels? This includes tutorials, landing pages, and much more. It doesn’t matter how you do it, your main goal is to keep your viewer engaged for as much time as you can. This increases the chances of not only him making a purchase, but also become your potential customer.

With the use of various automated responses, you can easily point out resources to your channels. The goal is not only to value but also to promote your services as well. Chatbots are probably one of the best for this kind of purpose. They are not only good at directing people towards your desired marketing channels, but also save a lot of your time. Technologies like these surely do come in handy in a lot of things and also serve as an efficient tool in your arsenal.

7. Reducing Adequate Costs for Customer Services

Using a Chatbot on your business-oriented website allows businesses to save some money on customer services. It automated the majority of your process, for which you’ve probably hired an agent. Let’s look at some of the ways it helps out in saving money on customer services:

• Training your employees
• Designing an efficient infrastructure within the business
• Distribution of the salaries

Besides, by ensuring a brand experience that is simpler and more seamless for customers, bots also reduce a significant amount of cost and resources for your company. It is important for businesses to harness the benefits of deploying chatbots to improve efficiency and customer experience.

Final Word

These chatbots provide a world level difference by not only giving out a simple experience but also being efficient with it. However, when you enhance the user experience by making it seamless and simpler, it also has few effects on the resources of your business.

It’s important that not only do we understand the effects on businesses, but also manifest the merits chatbots bring. Now, did you find the answer to “Why do we need chatbots on our websites?” If so, do tell us your views in the comments section.

Don’t forget to give us your 👏 !

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7 Reasons To Integrate A Chatbot In Your Website was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Which Data Annotation Companies are Best to Provide NLP and Transcription Services ?

Data annotation companies are basically involved in annotating the different types of data available in the various formats like text, images and videos etc. And the data annotation process is done to create the training datasets for machine learning and AI model developments.

Data Annotation Companies

Labeling the data with added metadata or notes becomes useful for machine learning algorithms. Similarly, images are annotated to make various types of objects recognizable to machines through computer vision technology.

And there are many data annotation companies offering this service for AI companies as per their training data requirements and affordability. Cogito is one of the data annotation companies offers the image annotation services for different types of machine learning and AI models.

Natural language processing services

The language or voice based AI models need the data that can help the algorithms understand the communication process and language used to communicate between the humans. Hence, Natural Language Processing Services helps machines learning acquire only the useful words from the sentence and make it understandable for AI word through annotated language.

Data annotation companies also provide NLP annotation for all types of language based AI models. Cogito is the right platform for the AI companies to bridge this gap by employing natural language processing annotation solution for wide-ranging needs like speech recognition, sentiment analysis, virtual assistance and chatbots.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Transcription Services

Converting the information from one format to another format sometimes important for different needs. Transcription is the right process to convert the content from one format to another format. Audio, Video and OCR Transcription is the most popular transcription services used to transcribe the data from one format to another without losing the essence of the entire information.

Cogito is the data annotation company but also provides the transcription service to transcribe the data from one format to another format with best level of accuracy. It can transcribe the audio or video in any language to written text or other desired formats while ensuring the privacy of the data. OCR transcription with end-to-end data handling service offered by skilled professionals at Cogito.

It is one the well-known data annotation company providing the annotation service and transcription service as per the customize requirements. It can annotate any type of data including NLP with ability transcribe the information from one format to another format with extra precision.

Don’t forget to give us your 👏 !

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Which Data Annotation Companies are Best to Provide NLP and Transcription Services? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

In this age of digital transformation where businesses are moving to digitize and automate many operations, chatbots and various cognitive virtual assistants are being highly adopted. Not only is customer service, but they are quite useful in internal operations as well. However, the actual difference between them is poorly understood.

The confusion is not completely people’s fault as both chatbots and virtual assistants have been developed during the same time but while marketing and reaching out, weren’t explained to people well.

Many people tend to use these words interchangeably which, on a small scale, might not cause big errors but would definitely cause some in the long scale and in some specific use cases. Using chatbots in cases where you actually need virtual assistants would not satisfy you fully and provide disappointing results while using virtual assistants in cases where chatbots are sufficient would be overkill.

In this article, let us compare chatbots which are intelligent virtual assistants in various aspects so as to understand the differences of both. By end of it, you would have a good understanding of chatbot vs virtual assistant and will help in making a decision as to what works best for you.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Use Case

Chatbots and Intelligent virtual assistants are designed and developed with different intents and purposes. The use case is a primary cause of confusion between chatbots and intelligent virtual assistants.

On the surface, both use cases of chatbots and virtual assistants match, like automating customer experience, automating certain business use cases, and more. However, it only becomes clear when you go down in detail.

Chatbots are used in cases where you want to give small details to users or have a general chat with them. It might be getting them a FAQ or just answering small queries and taking action and when it could not, transferring to sales executive. Here, chatbots typically do not retain context(which we would discuss later in this article).

Virtual assistants are used in cases where a higher degree of assistance is needed to be given to users regarding various aspects and also, there must be higher retention of data.

For example, if domain and context are very tricky where small changes in words might cause huge changes in meaning and complex actions are required for a correct conversation experience, intelligent virtual assistants are the way to go.

An application must be able to handle complex sequences of actions without actually contacting representatives…, virtual assistants are used.

Technical Sophistication

This, again, is a source of confusion. Both software of chatbots and intelligent cognitive virtual assistants use technologies of Machine Learning, Artificial intelligence, and derivatives of them like Natural Language Processing, speech recognition, and more. However, the way in which they are used and to what depth they are used vary.

Basically, both use trained machine learning models on large data sets, but intelligent Virtual chatbots use cognitive AI which is more advanced than AI used in chatbots. As such, even the best chatbots might not be as capable as a good cognitive virtual assistant.

While both chatbots and intelligent virtual assistants learn from chats, cognitive learning virtual assistants can better learn more data and gain more insights than a chatbot application.

Intent Understanding

Whether for chatbots or virtual assistants, understanding the user’s intent is a very crucial step. Intelligent Virtual Assistants are better equipped to understand the intent of the user than chatbots. Compared to virtual assistants, chatbots cannot differentiate little nuances in user’s requests to process their intents.

Chatbots also cannot easily handle disambiguations and provide a straight answer even when an intent is originally unclear but a best virtual assistant would be well able to handle all disambiguations and ask for further clarification. Also, virtual assistants are way better than understanding various spelling mistakes where they would have various models of spell errors including qwerty errors, phoneme models, and more.

Also, purely trying to detect raw intent is also not appropriate for all cases. Consider a case in which user exhibits certain emotion like they are feeling sad today and want to do something, a chatbot would give a straight reply but an intelligent virtual assistant would provide an extended answer.

Retaining Users’ Context

Not all times user’s requests are complete in a single instance of chat and their context needs to be carried forward. General chatbots do not contain technology to retain the user’s context but cognitive virtual assistant AI would store the user’s context and tailor the responses based on context.

Setup and Initial Investment

Chatbots tend to have a very easy setup and little initial investment in terms of specification because they are simple. On the other hand, intelligent cognitive assistants need much more information and thus, need considerable initial investment in terms of defining use cases, providing more examples, and more.

Price

As chatbots and virtual assistants differ so much in technical sophistication and capabilities, there would naturally be a difference in price.

Just as many software products these days, chatbots and virtual assistants are available in many tiers wherein each tier you would get more and more features and a custom plan where you create a personalized plan.

The price difference between chatbots and virtual assistants would be so much so that the high tier price of chatbots tends to match the basic tier price of virtual assistants!

Final Words

So, by now you may have well understood that chatbots and virtual assistants may overlap in use cases generally but differ a lot. Chatbots are useful for providing basic conversational experiences that are relatively easy to set up and cheap. Intelligent Virtual assistants provide powerful and complex conversational experiences that are able to handle requests more efficiently and give the most appropriate responses. However, they can have a relatively complex initial setup and are expensive.

So, based on your context and use case, go for the most appropriate solution!

Don’t forget to give us your 👏 !

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Chatbots vs Intelligent Cognitive Virtual Assistants was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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