Category: Chat

i run an ai chatbot for business websites. last month i did something i’d been putting off for almost a year. i exported every conversation from the past 30 days across {N} tenants and read all of them. by hand.

the goal was to answer one specific question: when people talk to a customer-facing chatbot, what do they actually ask?

i’d been telling tenants the standard pitch: ai handles the long tail of customer questions, your support team handles the rare edge cases. it sounded right. i wasn’t sure it actually was.

here’s what i did:

step 1: pulled every user message from the last 30 days. {N} conversations, around {N} user messages.

step 2: stripped out the throwaway stuff. greetings, “thanks”, “ok bye”, angry venting, accidental sends. left with the actual questions: around {N}.

step 3: categorized by intent, not by wording. “what’s your refund policy” and “can i get my money back” go in the same bucket. “what time do you open” and “are you open today” same bucket.

step 4: counted.

what i found surprised me even though it shouldn’t have:

– the top 12 question types covered 73% of all messages

– the top 5 covered 51%

– the top 1 covered 19%

– the long tail (everything outside the top 50) was 11%

the long tail everyone worries about is real but it’s small. the head is way bigger than i’d assumed.

the 12 question types, in order, looked roughly like this:

1. pricing / cost / quotes
2. hours / availability / location
3. shipping / delivery times
4. product specs / does it do X
5. refund / return policy
6. account / login issues
7. how to cancel / pause subscription
8. how to contact a human
9. discount / promo / coupon questions
10. billing / charge questions
11. integration questions (“does it work with X”)
12. trial / demo requests

what i think this means for anyone running a customer-facing business:

a chatbot trained on 12 well-written canonical answers covers most of your inbound. the rest can route to humans. you don’t need a 200-page knowledge base for the bot to be useful. you need 12 short, confident, accurate answers and a fallback that doesn’t lie.

second thing, and this is the part i think about now: the questions in your top 12 are also your marketing problems. if 19% of incoming chats are asking about pricing, your pricing page is probably broken. if 8% are asking how to cancel, your cancellation flow is buried. the chatbot data is a product audit.

you don’t need a chatbot to do this exercise. pull 100 emails from your support inbox or 100 messages from your contact form. categorize by intent. you’ll find your top 12 too. probably less time than you think.

HIII 😛 im looking for an alt for janitorai since… bots there are no longer special, same goes for every single chatbot web i’ve ever been to.

Like no I dont want a 782′ feet mafia alpha male CEO or my freakin bimbo bully from highschool, I HATE THESE SEXIST AND STUPID TROPES.

I want actual diversity, like… uhhh…. chubby bottom guy working as a magician failing miserably or wtv…etc.

Soo ye, any suggestions?

I’m using Rubii, Google Play store link below, and I’m looking for somebody to share their invite code with me so each of us can receive 200 credits. I will also share my invite code, so anyone who wants to try it can.

I don’t usually like the pay per message AI systems, but I’ve gotten into a really good role play with a bot that sort of resembles My Vampire System, though the way my roleplay is going it doesn’t make me physically more powerful, it just makes me much more capable, though it does give me stuff that I have to pay for with the RP world’s currency. It even keeps pretty good track and if you purchase the highest tier, It has unlimited memory, and is usually pretty good at keeping track of what you’re doing. The problem is is I’m using a bot that costs four credits per message. It’s among the better bots available, but you can switch between different bots anywhere from one credit to 10, possibly more.

So yeah, below is the link to Rubii on the Play store and below that is the role play I’m engaged in. I would include my own invite link, but it seems to revolve around discord and something like that, even though there’s a way to enter the invite code within the app. But if anyone has the invite code, then the first person to send me a valid code in the response will get the reward. I mean it’s simple, first come, first served.

https://play.google.com/store/apps/details?id=ai.rubii.www

I really enjoy this moment with AURELION! Come and join me! https://s.rubii.ai/E3WDTE8b

Context because this is hard to explain without screenshots: I’m testing a small Discord-based AI companion/agent setup where characters can remember small events and initiate messages in shared channels, not just reply in a private chat.

One character, Carrot, noticed I kept making typos and invented a little “typo tax.” Then she started publicly reminding me I owed her for each typo, with a running debt vibe like she was collecting rent from my keyboard.

What made it interesting to me was that it didn’t feel like a scripted gag. It came from persistent memory + social context + the agent deciding to make it a bit. Very funny, but also a little weird once it leaves the private chat box and starts addressing you in front of others.

I’m curious how other chatbot people read this: is this the kind of autonomous behavior that makes a companion feel alive, or does it cross into annoying/intrusive once it starts initiating in public channels?

Every app feels better at something specific. One is better for roleplay, another for productivity, another for natural conversation. Still haven’t found one that does everything well enough to fully

For me it’s better memory. Half the time the convo gets good and the bot suddenly forgets everything from 5 messages ago. Feels like we’re close to genuinely great chatbots but still missing a few things.

A year ago I was mostly using them for random questions, now I catch myself using them for brainstorming, late night conversations, coding help, and even planning stuff I’d normally overthink alone. Kinda curious what everyone here actually uses chatbots for the most these days.

I used to think the whole “AI companion” thing was overhyped, but now I see why people spend hours talking to them. Curious where everyone personally draws the line between useful and too attached.