Category: Chat

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Today is your last chance to grab exclusive discounts and secure your spot in this epic event! Don’t let it slip away!

Why should you join us? Here’s the scoop:

1. Supercharge Your Skills: Join our workshops and level up your AI game! Learn the latest techniques and tools straight from the experts. Stay ahead of the pack, enhance your AI capabilities, and rocket your career to new heights. 🚀
2. Discover AI Made Easy: Calling all companies! Say goodbye to endless research and evaluations. Our workshops provide a one-stop shop to explore diverse AI solutions and vendors. Save time, effort, and headaches. Get up close and personal with the best-fit AI for your business. 🕵️‍♂️

Act now to secure your spot in the AI & Chatbot Certified Workshops before this flash sale ends! Here are the details you need to know:

Details: Chatathon: Get 3 AI Certifications in 3 Days

• Dates: June 13–15 Online
• Discount Code: CBL
• Discount: Save 25%
• Expires: Friday June 9th

Don’t let this opportunity slip away. Enroll in the AI & Chatbot Certified Workshops today to unlock your AI potential and stay ahead of the curve.

Have any burning questions or need more info? Reach out, and our AI superheroes will be thrilled to assist you!

Best regards,

Stefan

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🎉 Flash Sale Ending Today! Don’t Miss Out on AI & Chatbot Certified Workshops! 🤖 was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Time is running out to register for our upcoming Conversational AI workshop. This is your chance to learn from the top industry experts and gain the certification you need to stay ahead of the curve.

Don’t miss out on this opportunity to enhance your skills and take your career to the next level.

Register now before it’s too late.

Cheers!

Stefan

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One Week Left to Register for the Ultimate Conversational AI Workshop was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Consumer expectations are evolving, and running a successful eCommerce business demands a lot more than it did a few years ago. Customers are more informed and want a fast, seamless, and smart user interface. To deliver on these new customer demands, eCommerce brands are using AI-driven processes to deliver personalized experiences. And Conversational AI with embedded Generative AI techniques is becoming the most effective of them all.

Harnessing Generative AI in the form of improving Conversational AI text chatbots and voice bots enables eCommerce companies to create a personalized journey, respond to queries faster, deploy Points of Sale (PoS) in popular messaging apps, and more.

Statistics of Conversational AI & Generative AI in eCommerce

• Conversational AI is responsible for a 67% increase in eCommerce sales.
• AI chatbots will account for $112 billion in retail sales by 2023. Retailers that utilize conversational commerce effectively are experiencing annual revenue growth between 7 to 25%. Check out the full list of possibilities of Conversational Commerce (chatbots in eCommerce) for businesses.
• eCommerce businesses leveraging chatbots for business communication have an average open rate of 85% and a click-through rate (CTR) of 40% compared to the (23% open rate and 3% CTR of email).
• Chatbots help customers save time and find what they’re looking for. 73% of customers choose self-service features such as chatbots over live agent (human) chat to save over 10 minutes.
• Generative AI is set to have far-reaching implications for the $5.920 trillion global eCommerce sector.
• In 2023, a survey was conducted among professionals in the United States, which revealed that 37% of individuals employed in the advertising or marketing sector had utilized artificial intelligence (AI) to aid in their work-related responsibilities.

Top Generative AI Chatbot Use Cases in eCommerce

This article has delved into the primary use cases of Generative AI chatbots in eCommerce, as well as the benefits of integrating these chatbots.

Generative AI Chatbot Use Case in eCommerce #1. Personalized product recommendations

According to the research, only personalized messaging will be engaging for 72% of customers. Generative AI can analyze customer data to create personalized product recommendations for individual customers. These recommendations can be sent as product cards via an eCommerce AI chatbot. This can help increase sales by providing customers with tailored product suggestions that are most likely to interest them and fit their needs. For example, if a customer needs help finding something to do, cook, or wear, this approach can be very effective.

Generative AI Chatbot Use Case in eCommerce #2. Upselling/cross-selling

Generative AI has the capability to enhance the shopping experience for customers by analyzing their current orders and suggesting additional items that complement their purchases. This can be achieved through the use of an AI chatbot that engages with the customer in a personalized way.

For example, when a customer adds multiple items to their cart, the chatbot can recommend other products that have been frequently purchased together with those items, providing a more tailored and convenient shopping experience. Generative AI e-commerce chatbot can even use language similar to a human sales associate, such as “I see that you’ve added product X to your cart. Did you know that many customers also bought product Y along with it? Would you like to add it to your order?” This personalized approach can help customers discover new products that they might be interested in and make additional purchases, ultimately leading to increased sales for the business. Business leaders, as reported by Forbes, claim that chatbots have, on average, increased sales by 67%. Check out the list of top eCommerce chatbot examples that are changing the way businesses communicate with customers.

Featured resources: Scale Your Customer Support with a Personalized approach in Conversational AI

Generative AI Chatbot Use Case in eCommerce #3. Customer reviews

BrightLocal’s online review statistics reveal that almost half (49%) of all consumers consider online reviews to be as trustworthy as personal recommendations. This highlights the growing importance of online reviews as a source of information for consumers in making purchasing decisions.

Generative AI has the ability to gather reviews from various domains outside of the current website or platform, such as Amazon or Wayfair. This can eliminate the need for customers to research multiple websites to understand the quality and specifications of a product. Instead, they can simply ask a Generative AI-based eCommerce chatbot for information, and the chatbot will provide all of the reviews and the average rating for the item. This streamlined approach can help customers make informed purchasing decisions more quickly and easily.

Generative AI Chatbot Use Case in eCommerce #4. Price matching

Multichannel sellers often offer similar products on the same selling platform. With Generative AI, an AI-powered eCommerce chatbot can provide users with a prompt to pull in all available prices for a product of interest and offer a comparison result. This feature can help users make informed purchasing decisions by showing them the range of prices for a given product across different sellers. By providing this level of transparency and convenience, businesses can enhance the shopping experience for their customers and increase sales.

Read also: Difference between Multichannel and Omnichannel Customer Experience.

Generative AI Chatbot Use Case in eCommerce #5. Product search

Generative AI can be used to help identify a customer’s intended product even when the correct name is not provided. For example, a customer could make a request to an AI-powered eCommerce chatbot like, “Find me a product that can do this, looks like that, and is priced around this amount.” Furthermore, Generative AI for eCommerce chatbots provides the ability to search for products based on broad criteria such as a style, such as bohemian.

With Generative AI, the chatbot can use natural language processing to understand the customer’s request and generate a list of product recommendations that fit their criteria. This streamlined approach can help customers find what they’re looking for more easily and efficiently.

Generative AI Chatbot Use Case in eCommerce #6. Product stock or type notifications

An AI-powered eCommerce chatbot can share information about low-stock items and proactively notify users about the top/most purchased items. By enabling this feature, the notifications would be dynamic and updated on a weekly basis rather than relying on a static “best sellers” filter on the website. If you have interacted with an AI eCommerce chatbot and opted in for these notifications, you can receive personalized and relevant updates from Generative AI about products that may interest you.

Generative AI Chatbot Use Case in eCommerce #7. Book across chain locations

When booking an appointment or making a reservation, such as for a haircut, fitness class, or restaurant, at a business with multiple locations, AI can provide openings for each location, giving the user the option to choose from multiple locations. This is particularly useful for users who prioritize date and time over location. The flexibility provided by booking chatbots has resulted in significant conversion rates. The booking chatbot developed by Master of Code for Aveda has led to a 7.67x increase in average weekly bookings since its launch.

Featured resources: Complete Guide to Conversational AI in CX

Generative AI Chatbot Use Case in eCommerce #8. Price history

Generative AI has the ability to incorporate pricing history into eCommerce chatbots to influence users to make purchases. This can be achieved by displaying messages such as “lowest price in # of days,” which can encourage users to take advantage of the current pricing and make a purchase. By utilizing pricing history, chatbots can provide users with real-time updates and personalized recommendations, leading to increased engagement and sales.

Benefits of adding Generative AI to your existing chatbot for eCommerce

Instead of developing a new Generative AI chatbot from scratch, Master of Code recommends enhancing an existing chatbot (if you have one) with this technology. However, if you don’t have an existing chatbot, Master of Code can suggest developing a Conversational AI chatbot specifically designed for eCommerce. This approach allows for more efficient and cost-effective implementation of Generative AI technology while still providing the benefits of a personalized and engaging chatbot experience for eCommerce customers.

Benefits of Generative AI in eCommerce Chatbots for business owners

1. Enhanced Customer Experience: With personalized messaging, contextual search results, custom recommendations, and improved loyalty programs, AI-powered eCommerce chatbots offer a highly personalized experience that improves customer satisfaction and loyalty.
2. Increased sales and customer loyalty: Embedded Generative AI techniques enable conversational AI chatbots to offer advanced order management capabilities, ensuring accurate and efficient order processing.
3. Convenient Shopping Experience: Customers can easily find the right product, make secure purchases, and track their orders through a natural language interface, offering a convenient and engaging shopping experience that increases the likelihood of repeat business.
4. Targeted Promotions and Offers: AI-powered eCommerce chatbots can deliver highly targeted seasonal offers and educate customers about current and upcoming promotions, increasing sales and revenue for eCommerce businesses.
5. Cost-Effective Solution: Conversational AI chatbots are a cost-effective solution for providing personalized experiences and advanced order management capabilities, enabling eCommerce companies to offer high-quality service at scale.

Wrapping up

The eCommerce industry continues to innovate and deploy cutting-edge consumer-facing technologies, with Generative AI emerging as a key trend. As a leader in the field of Conversational AI, Master of Code partners with numerous service providers to provide innovative and forward-thinking solutions that enhance the customer experience and streamline business operations.

Submit a request for a Proof of Concept (POC)! Explore the advantages of Generative AI in your company. POC will be done in 2 weeks to validate the business idea! CONTACT US

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Generative AI Chatbot in eCommerce: Use Cases, Benefits, and Statistics Behind was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

Customer service is the cornerstone of any business and what sets it apart from the competition. A customer service chatbot is programmed with pre-saved responses that help in saving time for both the customer as well as the organization. It also uses yeah the personal information of a customer to make emotional and effective conversations.

It was found out in research that around 72% of customers expect the organization to know about their choices and inclination in advance. This is the area where customer service chatbots can help in augmenting in an organization. These chatbots are capable of communicating in multiple languages, which also helps in creating niche customer segments.

To help you understand the process of setting up a good customer service chatbot, let me quickly run you through the basic jargon:

1. Intent: Recognizing what the user is looking for as will help in saving the time of both the customer as well as the organization by targeting the exact requirement.

2. Expressions: How is the customer reacting, positive, negative, or neutral? The sentiment analysis will help the chatbot in responding to the customer in an emotionally responsible way.

3. DialogStates: Structure how your bot can answer the query. This is a great way of ensuring responsible behavior from your chatbot, as all the replies or pre-saved from your end.

4. Bot Replies: The actual answer of the bots.

5. NLP: AI focussed technique to improve the overall interaction capabilities of the bot. Natural language processing helps the chatbot in detecting the tone of the customer. If a customer is angry, sad, or happy, the chatbot will respond in a way that complies with their mental state.

What is a customer service chatbot?

A customer service chatbot is an AI-powered interactive chatbot used to answer your customers’ queries. The range of such queries includes, “How many users can I add?”, “How much do you charge?”, “How can we integrate with Dialogflow?” and more.

Such answers are often answered with the help of your website’s knowledge base or FAQ page. They recognize users’ intent and respond with the right answers. With time these bots get trained and recognize diverse forms of the same questions and respond using your preferred voice and tone.

These chatbots can give relevant answers without taking much time. They can comprehend questions in multiple forms and give instant responses keeping the customer’s mood in mind. Customer service chatbots are extremely emotionally sensitive and responsible. Also, they do not have emotions of their own, so you cannot expect them to display rude behavior toward the customer. Today around 50% of customers don’t care whether they’re interacting with a chatbot or a human executive. You will need fewer people in your support team by deploying more bots. You can use this manpower in the other required areas that can benefit you and your business in multiple ways.

Why do you need a customer service chatbot?

Many of us would have heard the myth about bots replacing customer service agents; the answer is No! These bots now complement these agents to help them do their job better.

Next, here are the main reasons you should build your customer service chatbot

1. Understanding workflows

They can be significant in understanding these interactions and can manage repetitive workflows.

2. Solving simple queries

Chatbots can handle simple queries without any significant hurdles. They have pre-saved information and responses that lead to the promptness of responses. The queries and problems of the customers will be solved within minutes.

3. Multi-lingual support

Today’s businesses are global, and understanding every user is imperative. With multi-lingual support, you can take your first step. Chat boards can communicate in multiple languages. It also gives a personal touch that attaches an emotional tangent to the business. Customers end up purchasing products and services because of the same reason.

4. Seamless integration

They can provide support across multiple channels like websites, apps, social platforms, and more. Customer service starts both support seamless integration of various messaging platforms. The right balance between all the communication channels is the best way of delivering quality services to your customers.

5. Instant support

They are present 24/7 and offer instant support. Your customers will not have to wait for long intervals of time before getting support. Typically a business loses 75% of its customers because of long waiting times to get solutions to their queries. With a chatbot, your customers will not have to wait for more than a few minutes. Their problems will be resolved within a matter of a few minutes. It will help in improving your customer retention rate. They can answer the most difficult questions without taking much time.

6. Scalability

If your business is customer-centric and you are facing a problem with scalability, then chatbots can help you solve this problem. Chatbots help in enhancing the customer service experience and are also economical. They can handle multiple customers at a time without getting confused. The work efficiency is also maintained, and you do not have to spend extra money to employ new staff with increasing customers.

7. Customer acquisition cost

With customer service chatbots, you save a lot of money, and your customer acquisition cost will significantly reduce. Furthermore, investing in artificial intelligence and chatbots enhances customer experience and saves your business money.

8. Feedback

You can also get real-time feedback from your customers and can use it to implement it in your business. It can make revolutionary changes, and you can evolve into a better organization. Constantly evolving as an organization is crucial to sustain in the competitive market. The best way a company can improve is by taking critical feedback from the customers seriously and making significant changes.

9. Quality responses

The quality of responses from a chatbot is exemplary. Chatbots take extreme care of language and tone. They can answer queries in a way that is prompt, precise, and respectable. These are the three qualities that customers look for in executives.

10. More efficiency

Chatbots can make the service and support team more productive by taking up smaller tasks. By doing so, the support agents are given more time to focus on the bigger agendas in the organization.

11. Understanding the loopholes

It has been found that three in every five millennials have used chatbots at least once in their lives. This signifies that people are open to using chatbots and even have become habitual to them. The best way you can calculate the growth of your company is by measuring the Customer Satisfaction Score (CSAT) or the Net Promoter Score (NSP). These are two metrics that will help you in monitoring the growth of your company. A chatbot can help you calculate these metrics and understand your loopholes to make significant improvements.

12. Less frustration from IVR systems

Most customers do not like using interactive voice response systems on phone calls. According to them, it is a tedious task to press buttons actively and might sometimes become confusing. These calls mostly take customers to the wrong ends and lack any personal touch. Chatbots can avoid this problem by saving the organization time and offering apt and personal responses to customers.

Pro Tip: customer service chatbots can be used as an experience prompter based on multiple parameters and ensure targeted messaging.

How can you build your customer service chatbot?

Here is a short video on getting started and automating the process.

How to use chatbots to connect with customers efficiently

It is essential to use customer service chatbots properly to see favorable results. You can use chatbots to respond to your customers on time. This will enhance their satisfaction, and they will return to you to retake your products and services. It is especially beneficial for sectors like entertainment, retail, and health. Customer service chatbots are also helpful in enhancing your image and targeting new customer segments.

Customer service chatbots have the capability of answering 70% of the FAQ questions asked from the customer end. They also respond quickly to queries of customers eliminating any waiting period. 75% of customers expect a response within five minutes of submitting their queries. This is possible only with the help of chatbots, as human executives cannot respond to multiple queries from customers within such a short time window.

Building Your Bot

With Kompose, you can build your customer’s service bot in 4 simple steps. If you don’t have Kompose a/c, please sign up here for a free trial.

1. Create your welcome message

Create your personalized welcome message based on your strategy and ensure every user loves returning to your web/mobile app.

2. Define your answers based on intent

With your bot, you can work on creating your replies or taking a few more inputs before replying to your users.

3. Make it interactive and humanly

Compose offers one of the unique features which ensure we have the most human-like interaction as the receiver is always a human. Allow your users to have a small chit-chat now and then.

Learn more about Chatbot Builder.

Best Chatbots for Customers

There are a lot of customer service chatbots in the market. Here is a list of the best customer service chatbots you can get for your organization.

There are a lot of customer service chatbots in the market. Here is a list of the best customer service chatbots you can get for your organization.

1. Kommunicate

Kommunicate is one of the best customer service chatbots in the market. It is a versatile yet affordable chatbot that can reduce your operational costs and enhance customer service rates.

2. Hubspot chatbot builder

Hubspot chatbot builder is a chatbot that comes with the facility of live chat software. It can help you book meetings, ticketing, linking self-service, support, articles, and whatnot. It is connected to other tools to help your organization with marketing, sales, and other services.

3. Zowie

This chatbot is capable of giving instant answers to the queries of customers in around 40 languages. You do not need to learn extensive coding to use this chatbot, and it has seamless integration with several messaging platforms. Platforms range from WhatsApp, Facebook, Instagram, and Shopify.

4. TBold 360

The TBold 360 service chatbot is not just limited to pre-written scripts. It uses natural language processing to give intelligent answers and offers personalized conversations to users.

5. Intercom

Intercom provides services such as customer engagement and customer support that are extremely beneficial for a company to target different market segments. This tool comes with a special app variant for both iOS and Android, which makes it very flexible.

Wrapping up

Customer service chatbots can add many things to an organization and make it more output-friendly. You will see substantial changes after incorporating a customer service chatbot in your organization, as it can help you connect with your customers more efficiently and improve customer satisfaction. The current satisfaction score of chatbots is 28% which means that there is still a long way to go before Chatbots can entirely take over the responsibilities of human executives. However, this doesn’t mean that we should deny their efficiency. Lastly, it is very important to choose the right kind of chatbot for your organization. The chatbot choice can make a huge impact, so make sure you take it wisely.

At Kommunicate, we envision a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.

Originally published at https://www.kommunicate.io on January 22, 2021.

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How to Build Your Customer Service Chatbot was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.