I’m interested in learning to train a Python chatbot from my message history, and hence “clone” my way of expression. Is that manageable to integrate with little coding knowledge?
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Author: Franz Malten Buemann
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Can it be easy to train a chatbot on yourself in a message history?
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10 Best Time Tracking Bots on Slack
Photo by Austin Distel on Unsplash We’ve finally made it through 2021, the year that drastically changed the way we work in offices. One thing that came with the pandemic was the transition of offices from on-site to remote. Many workplaces have shifted to a hybrid pattern since then.
So what does that mean for employers? Hybrid work means your employees can no longer rely on manual attendance or time tracking methods. Therefore, it’s time to leave behind old-school methods. Today’s world has changed, and most organizations now prefer having a reliable time tracking system for their employees.
In this article, we list down various employee time tracking apps on Slack. So let’s begin.
AttendanceBot
AttendanceBot is a powerful time tracking software for both small and medium-sized organizations. A great tool for remote and hybrid teams, AttendanceBot works from right inside Slack. The best thing is that it adapts to your team’s needs as you see fit. It can be a simple time tracking solution for smaller teams, while if you are a bigger team that prefers more robust features, it can use additional functionalities. With AttendanceBot, you can:
- Clock in or out easily without you worrying about tracking the time spent on a task/project each day
- Get reminders to punch in or out as your day begins or ends
- Generate timesheets within Slack
- Track billable hours with ease if you’re a freelancer or an agency
- Easily download Excel reports and get them delivered straight to you periodically
- Keep track of time spent on tasks
- If your team works in different shifts, you can manage their schedules and even customize shifts for each member
- Improve employee engagement and productivity
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Pricing
- AttendanceBot offers a 14-day free trial
- Starting from just $4 per user per month paid annually
- Available on iOS, Windows, Linux, Android, Mac
Hubstaff
Second, on our list is Hubstaff, an app that helps businesses of all sizes to:
- Track time
- Manage team productivity
- Manage their remote workforce
- Track what workers are doing with periodic screenshots
- Measure productivity by keystroke tracking
- Generate online timesheets and team reports
Pricing
- Offers a 14-day free trial
- Starts at $7 per user per month
- Available on macOS, Linux, Windows, ChromeOS, iOS, Android
TimeDoctor
TimeDoctor is an employee time tracking app that helps you measure and analyze how your team spends its time. It also gives insights on who’s the best performer on the team. It syncs with more than 60 software. Additionally, its time tracking system records what web pages and apps each employee uses. Using this app, you can:
- Time spent on tasks and breaks
- Take automated screenshots
- Generate reports and timesheets
Pricing
- TimeDoctor offers a 14-day free trial
- Starting from just $7 per user per month
- Available on macOS, Linux, Windows, Android
Everhour
Everhour is another employee time tracking software that helps users track time from the apps they already use. With this, Employees can start and stop their timer to record activities as they work. They can also log hours manually later. Everhour helps you:
- Track time spent by an employee on each task
- Track their breaks
- You can also use time tracking data to create invoices automatically
- Generate reports
Everhour also offers integrations with tools like Asana, Trello, Slack, Jira, etc.
Pricing
- Offers a free trial of 14 days
- Starts at $8.50 per user per month
- Available on macOS, Windows, Linux, Android, iOS
Toggl
Toggl is a time tracking app that helps users:
- Track time across the web app, desktop app, mobile app, or browser extension
- Auto track apps and websites that you use for more than 10 seconds
- Integrate your Outlook or Google Calendar into Toggl Track’s Calendar
- Set up Toggl Track to trigger time entry suggestions
Additionally, Toggl Track’s browser extensions allow you to start the timer directly from online tools like Asana, Todoist, Trello, and more.
Pricing
- Offers a free trial of 30 days
- Strats at $8 per user per month
- Available on Linux, iOS, Windows, Android, Mac
RescueTime
RescueTime offers its users an employee working hours tracker along with productivity monitoring. In addition, it also tracks the amount of time an employee spends on different websites and apps during their work hours. This helps an employer monitor their productivity and other things that they should be focusing on.
RescueTime is more of a productivity tracking app than a time tracking app, and that’s what makes it different. Another unique feature of this app is that it helps employers block distracting websites and apps like social media.
Pricing
- Rescue time offers a 14-day free trial.
- Starts at $9 per user per month
- Available on macOS and Windows
Harvest
Harvest is modern time tracking software that helps you:
- Track time from your desktop, phone, or favorite software
- Track time from the productivity tools you already use every day
- Automate reminders that encourage you to track time consistently
- Start a timer or log hours in Slack.
- Check a teammate’s Harvest timer, so you don’t interrupt them when they’re in the middle of a meeting or deep work.
- Get a quick visual overview of progress on a particular project and share it with the rest of a Slack channel.
Pricing
- Offers a free trial of 30 days
- Starts at $12 per user per month
HourStack
HourStack is a weekly time allocation, time management, and time tracking tool for individuals and teams which integrates directly with Slack. It helps create effective time blocks that increase the team’s productivity.
With its easy-to-use options such as quick timers and drag-and-drop scheduling, this app makes time management fun for employees and time tracking easy for the management and HR. Use HourStack for:
- Time tracking
- Productivity management
- Timer & manual entry
- Project management
Pricing
- Offers a free trial of 14 days
- Pricing starts at $9 per month paid annually
ActiTIME
ActiTIME is a time tracker that manually or automatically captures time in the browser or on the mobile. Users can also add notes to their time entries and set up individual work schedules for employees.
It also helps you generate automatic timesheets, adds over time, and manage payroll depending on the time spent. It also has a mobile app that helps you track time on the go, even in offline mode.
Pricing
ActiTIME’s pricing plan depends on the size of your team. Its free plan is limited to only three users. Other plans include:
- ActiTIME Online 1–40 users $7 user per month
- ActiTIME Online for 41–200 users $6 per user per month
- actiTIME Online for above 200 users is based on custom pricing
- actiTIME Self-Hosted plan is for $120 per user
TimeCamp
TimeCamp is another time tracking solution that enables its users to track billable work hours and monitor employee productivity. It offers more than 50 integrations that allow you to sync and import your task without switching context readily. It also offers you time tracking reports.
TimeCamp is suitable for employers looking for a blend of time tracking and payroll management and monitoring their employees’ productivity.
Pricing
TimeCamp offers a 14-day free trial and is free for one user for a month.
- The basic monthly plan costs $7 per user
- Pro monthly plan costs $10 per user
Whether you are a small organization or a big one, you must choose a time tracking app that suits your unique needs. Before you decide on investing in a time tracker app, keep in mind your team size, employees, and organizational needs.
Don’t forget to give us your 👏 !
10 Best Time Tracking Bots on Slack was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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Anyone created a HubSpot chatbot?
I work for a health tech company. Any tips on how to make your chatbot kick ass?
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On CRM: Chatbots Are Becoming A $10 Billion Market
(This article originally appeared in Forbes)
My dog died a few years ago. She was only about 7 years old and had a lot of health problems. I miss her. But one thing I don’t miss: my pharmacy bill.
That’s because Lavender (my wife chose the name, not me) was on no less than seven medications. And a day rarely went by without me a text message from my pharmacist at the CVS near me. It almost always went something like this:
CVS: Hello Lavender, you have a prescription due for a refill. Would you like to refill it? Me (impersonating Lavender because she’s a dog): Yes. CVS: Thank you. (5 minutes later) CVS: Lavender, your prescription does not have any more refills. Would you like us to contact your primary doctor? CVS: Thank you. (2 hours later) CVS: Lavender, your prescription has been renewed and refilled. You can pick it up at our location. CVS: Thank you.
I have hundreds of these interactions and it probably took me a good dozen or so of them to realize that I wasn’t talking to a pharmacist. I was talking to a robot. A chatbot robot. This is not new stuff. Lavender passed almost four years ago. So CVS — and other big brands — have been using this AI-based technology for a while. Not only is it getting better but it’s expected to significantly grow in use, and particularly with small and mid-sized companies like the one I own.
That’s according to new research from ResearchAndMarkets, which projects a compounded annual growth rate (CAGR) in the conversational AI market of more than 22 percent over the next few years. Right now the market is about $6.8 billion. By 2026 it’s predicted to expand to more than $18 billion.
And where’s the biggest growth? Small and mid-sized companies, which is projected to record a higher CAGR during the period. This should come as no surprise. As the cloud grows, it is becoming less expensive for even the smallest of companies to collect and analyze data. Many of the leading CRM software vendors — even the ones focused on small firms — are now incorporating chatbots into their applications.
According to an analysis of the report by Destination CRM chatbots “can communicate with mobile users with the help of text messaging, applications, websites, and social media. They help organizations in the real-time monitoring of customer behavior, trends, and interactions. They also track mobile services, such as geolocation, enabling rich, targeted communication based on locations and events.”
The report showed that the customer service segment will “hold the largest market share” because of its importance in meeting the demands of 24/7 support and that “chatbots provide a powerful way to conduct two-way communications by analyzing customer intents, and thus, act as an effective medium to respond to customer requests.”
What does this mean for your company, particularly if you run a smaller firm like mine? Two things.
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For starters it’s better customer service. The more you dig into your CRM system’s chatbot capabilities the more you’ll find that these conversational robots can handle basic questions from your customers and prospects quickly and accurately which is exactly what your visitors want. The more steps you take to enable your chatbots to deliver their information via any platform and device the more you can expand your reach. And the more willing you are to deploy the real time 24/7 translation features many of these applications have the better able you’ll be to serve and find customers anywhere around the world.
More importantly — and bluntly — these chatbots are simply replacing people. They cut your overhead. They reduce your costs of employment — wages, benefits, administration, etc. If you ask the management at CVS about this they’ll deny and just say that their AI technology is “helping to improve employee productivity” which, of course, is a bunch of nonsense. Answering basic customer service questions or sales requests is a value-less, skill-less job and it’s being replaced by robots. Hopefully the employees doing this kind of work are realizing this truth and are bumping up their skill set. I know that many of my clients are waking up to this fact. So am I.
Right now, my website has a simple chatbox on it with zero automation. I am going to make some changes this year. My CRM system, which provides this chatbox functionality for my website, has AI-powered features that — with a little bit of effort — can be configured to carry on conversations in advance of escalating a question to someone with more knowledge. It will not be perfect. There will be a learning curve. But I know in this will save my company time and help to cut overhead.
For what it’s worth, we did get a new dog a few months after Lavender passed and he’s doing great.
Don’t forget to give us your 👏 !
On CRM: Chatbots Are Becoming A $10 Billion Market was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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How Restaurants can use Cloud Messaging
Did you know that 81% of people use their mobile devices to look for restaurants? Mobile phones are found almost everywhere. People use their smartphones to plan where they will eat, what they will eat, and with whom they will eat. Some people are so engrossed in their phones that they would use them to check their social media accounts while eating.
Consumers’ methods for finding restaurants and ultimately deciding whether to order or dine in have evolved substantially over time. To be competitive in an era when consumers have so many more options at their fingertips, businesses must better understand their customers and competition than ever before.
By covering tablecloths with adverts promoting their opt-in SMS marketing campaign, several restaurant owners have turned something as ordinary bland as their restaurant tables into a marketing opportunity. However, this is just one of several possibilities.
Let’s look at how restaurant marketing can help you produce a lot of revenue for your establishment.
How Restaurants can use Mass Marketing:
Mass Marketing, according to this approach, restaurants develop, distribute, and advertise products to the general public. McDonald’s, for example, served only one-size hamburger to the entire market in the hopes of pleasing everyone.
When customers identify brand signs and buildings, the familiarity factor rises, and the likelihood of them visiting a specific restaurant rises as well.
- Brand recognition and promotion: Short and quick SMS offers are a great way to promote your brand. For redeemable prizes, use SMS shortcodes. Never presume that your customers are familiar with you! At the end of each text, include your company’s name and website.
- Promote your new menu and dishes: What’s a better way to inform people about your delectable new meals than to send them a text with a tempting offer? Send your consumers regular updates and become the talk of the town.
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- Attract new customers with exclusive deals: Offer exclusive deals to attract new customers. Restaurant SMS marketing works incredibly well with exclusive restaurant specials, 1+1 meals, student deals, monthly contests, vouchers, and coupons. Make use of them to attract new customers.
- Text to win contests: Do you want to rapidly expand your text marketing list? Run a text-to-win campaign with an attractive grand prize. It keeps current subscribers interested and also attracts new ones.
- Increase subscribers: Cloud Messaging generates special QR code to encourage customers to join the distribution list
- Send SMS Blasts: Cloud Messaging enables you to send hundreds of messages in a matter of minutes with this bulk SMS feature. Send your texts when they’ll have the most impact. Make use of these features to publicize upcoming events and special offers.
Also, you need good software to get better results. Cloud Messaging, a software that helps you in Mass Marketing, Target Marketing, as well as MMS Marketing! Also, it is offering a free trial too! Try it now and see your business reach new heights!
How Restaurants can use Target Marketing:
Because there are so many various sorts of restaurants, each specializing in a distinct style of food, restaurant owners should target specific demographic groups to increase sales. Restaurants frequently promote their cuisine niches and pricing points to attract what they consider to be a distinct group of customers. When customers identify brand signs and buildings, the familiarity factor rises, and the likelihood of them visiting a specific restaurant rises as well.
- Limited-Time Offers: Send time-sensitive discounts to increase traffic, reduce wait times, and fill seats.
- Mobile Coupons: Send a campaign with an SMS voucher from a restaurant. You can also send an image of your food or a scannable QR Code via MMS.
- Weekly Offers: Inform your consumers about any weekly specials you may be running.
- Offers tailored to specific guests through loyalty and direct connection. For example, rewards-only invitations to wine dinners. When implemented correctly, this method reduces costs and increases ROI.
- Automated Birthday Text Rewards: Birthday rewards easily increase brand loyalty and daily food traffic.
Your target market is the group of customers you want to attract — eg. diners. They are the people who are most likely to purchase what you have to offer. Your restaurant’s target consumer is a specific segment of the larger dining market.
You can define your audience into these segments:-
- Breakfast buyers
- Lunchtime loyalists
- Prime customers
- Weekenders
- Devoted diners
Cloud Messaging is a target marketing software that is suitable for all business types! From restaurants to Branded stores, it can be used everywhere!
How Restaurants can use Direct Messaging:
Take a peek around your restaurant if you want to see how efficient restaurant SMS marketing is. Surprisingly, bars and restaurants have been hesitant to adopt text marketing compared to other businesses.
Restaurant SMS marketing is straightforward. Think about it for a second. At various times of the day, potential customers are likely to be thinking about food. They’re likely to do so with their phone in hand.
Why not offer them a special deal, discount, or offer to attract them to sign up?
- Reservation Reminders: Remind your customers that they’re dining with you.
- Staff Communications: Direct Messaging will help to keep your staff from missing important meetings.
Here are a few more SMS marketing campaign ideas for restaurants:
- Send texts when a customer’s food or table is ready
- Manage curbside pickup
- Manage reservations by SMS
- Limited-time offer for their next purchase
- Invitation to follow your restaurant on social media
- Request to leave a review
Restaurants Marketing Ideas:
Restaurant competition is intense, and you’ll need to give it your best to succeed.
We’re here to help you out with a few restaurant marketing ideas and techniques that can help you build your business and attract customers from all over the world!
- Foodie Photos
- Loyalty Programs
- Geo-Targeted Ads
- Send out an E-Mail Newsletter
- Promote user-generated content
- Monitor your social media presence
- Start a blog
- Offer coupons and discounts
Why Cloud Messaging:
Many text messaging solutions allow you to text customers one-on-one or send mass SMS. You’ll need a platform like Cloud Messaging that can do both. It allows you to do everything from sending out promotional messaging to managing pickups messages.
We hope you found this useful 🙂
Still, need any help? We are here for you! Visit us now at icloudy.cloudladderconsulting.com
Don’t forget to give us your 👏 !
How Restaurants can use Cloud Messaging was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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denise ai
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Marketing Message Strategies for Successful Campaigns
Developing a marketing message sounds like the simplest task. You might think it’s just a few hours of work, but the truth is, developing a marketing message is a big deal! A campaign’s success is determined by the marketing message it conveys.
Any promotional effort is doomed to fail from the outset if it lacks the necessary plan and execution. But don’t worry; In this blog post, we’ll go over the importance of messaging and how to use it in your marketing campaigns in the most effective way possible!
So, keep on reading!
What is a messaging strategy?
A messaging strategy is a key that successfully markets your business. It’s how you present yourself, how you communicate, and how it affects every piece of text associated with your company, from in-store signage and advertising to customer service emails and website copy. It is a type of digital marketing strategy that helps in building brand awareness on a more personal level.
Your message helps you build brand recognition and informs customers about who you are as a company, and it could be the determining factor in whether or not they choose to support you.
An ideal marketing message should do the following:
- Describe your key offering to the public in a way that is simple to understand and remember.
- It should connect with your audience and make them feel as if their issues are important.
- Give them a clear picture of the problem you solve, how you differ, what you stand for, and so on.
- Build trust in your goods or services so that people will buy them and recommend them to others.
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Benefits of a messaging strategy –
Here are some benefits of messaging strategy:
- Consistency: Because your communications will be built around a messaging strategy, your messages will be consistent across all of your marketing products. This will ensure that your message is delivered consistently regardless of which medium your target is seeing.
- Saving time: Once you’ve defined your messaging, you or your copywriter will save time when it comes to writing.
- Clarity: When your website doesn’t convey your worth, it’s never a good thing. This issue is eliminated with the use of a communications strategy. Your site content will reflect your brand voice once you’ve defined it.
- Brand Strength: Brands with consistent, clear messaging across all channels appear to be more powerful than those that don’t.
- Enhancing the user experience: By defining your audience and their needs, challenges, characteristics in your messaging strategy, you can ensure that your brand’s experience with them is authentic. You may now speak directly to their requirements and ensure that your message is delivered as effectively as possible.
Crafting the Perfect Marketing Message:
Message development begins with research about the needs of your organization. It’s also a good idea to look at some existing brand message samples to gain a better sense of the company’s values, identity, and voice. Once you have a good understanding of the company and its principles, it’s time to focus on your target audience.
Let’s take a look at a few pointers to help you take your marketing message to the next level-
- Target a Mix of Emotions and Logic: People make purchases based on a combination of emotional impulse and logical reasoning. As a result, it’s critical to assist your audience in seeing both aspects of your brand. Create a marketing message that straddles the two worlds. When fashion brands advertise things like “the latest trends in the highest quality,” they’re appealing to both the buyer’s emotions and their logical side by convincing them that their high-quality goods are a good investment.
- Present Results from Similar People: Another technique to make your marketing message more powerful is to include the results or experiences of people who are similar to the persona you’re talking to. You can connect the audience even further by showing them that someone like them, with the same pain points and problems, has experienced the benefits you’ve outlined in your marketing message.
- Differentiate Your Brand: Differentiation is one of the secrets of an effective marketing message. Businesses should always strive to make their brand stand out as unique.
- Speak Their Language: Your marketing message should be written in the same tone as your target audience. Maintain a conversational tone in your writing, as if you were speaking with them in person. You can always maintain a professional attitude without alienating your listeners!
Your firm should be built on the foundation of a well-crafted message strategy. Define your objectives and get your message out there — a great tale told with the appropriate tools will resonate with customers and make a huge difference for you and your company.
You’ll need to pin your audience by describing what’s in it for them before you can hope to have earned enough of their interest to talk about who you are and what you do.
Use this blog post as a checklist next time you find yourself crafting a marketing message and use it to make sure yours is as effective as possible. Here’s to creating a truly compelling marketing message!
If you don’t know what to do after building a messaging strategy, we at Cloud Messaging would love to help! Cloud Messaging is software that helps businesses reach their audiences through Mass Marketing as well as Target Marketing. Contact us today and let’s grow your business together! 🙂
Don’t forget to give us your 👏 !
Marketing Message Strategies for Successful Campaigns was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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How Religious Organizations can use Cloud Messaging
Religious and volunteer organizations all over the world use bulk SMS service to deliver important messages to their communities and members about future events, meetings, functions, donations, welfare programs, and other news. Information can be communicated to a large number of individuals in a matter of seconds for very little cost, and messages may be picked up while on the move because people take their phones with them everywhere they go. Religious groups increasingly employ promotional SMS, transactional SMS, community SMS, websites, emails, and even blogging to keep in touch with today’s youth. Cloud Messaging allows you to reach out to your community through the most common medium — SMS.
It’s essential to consider that text messaging can really assist churches in overcoming typical issues.
The following are the basic issues that all ministries and religious organizations face:
- In a day of digital distractions and information overload, keeping your community engaged
- Connecting with your community’s youth, teenagers, and young adults
- Making your message memorable for the entire week
Your religious organization will be able to address each of these difficulties with ease using Cloud Messaging’s text messaging for religious organizations.
How religious organizations can use Message Marketing:
- Send daily religious quotes straight to your members’ mobile phones: Community members will be inspired all week long by text quotes from Religious Organizations. Improve the spiritual well-being of your community. Send out weekly devotionals or motivational SMS to keep folks on the right track.
- Alert members instantly about schedule changes: No one will be left in the dark if you send timely texts regarding scheduling changes. Text notifications allow you to contact a large number of people in a short amount of time.
- Reach your youth by speaking their language: Did you know that text messaging is by far the most popular method of personal written contact among people aged 15 to 24?
- Get feedback and suggestions from your community: Are you looking for a recommendation? Have an idea for which you’d like the input of your entire audience? Send an SMS, ask for feedback, and wait for the replies.
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- Ask for volunteers to help out at events: Sending a fast text message to recruit volunteers is a lot easier using SMS.
- Share prayer requests with the whole community: It’s also simple to let everyone know about a significant prayer request.
- Small-Group Reminders: It is important to work in small groups. They make it easier for church members to connect on a more personal level. With a simple text message, remind all potential participants of an upcoming event.
- Increase attendance at your events: A newsletter isn’t always sufficient. Send out automated text message reminders for future sermons, bible studies, mission trips, and other activities.
- Text to join: Make a list of phone numbers easily! People should text a unique keyword to a 6-digit number that is easy to remember. (For example, the text FAITH)
- Use texting for donations: Churches require donations throughout the year to keep their activities running, and texting for churches is a great method to get them. It provides contributors with a straightforward approach for making a one-time donation to your organization and then moving on.
- Send Event Updates: Using text reminders to increase attendance is a wonderful idea. You can send customized reminders to your congregation to attend worship on Sundays or other days of the week. These could also contain reminders about upcoming activities or meetings, as well as notifications if a regular event’s time or location has changed. Other special events, such as church camps or classes, can also be announced.
- Organize your staff: From choir to youth programs scheduling and maintaining facilities, church leaders must ensure that all programs and services operate smoothly. Volunteers can stay in touch with each other no matter where they are in their busy life, thanks to text messaging services for churches.
Religious organizations can also use SMS Marketing for:
- Send out an invitation for an upcoming prayer
- Provide updates on missions trips
- Let people know where their donations are going
- Wish members a happy birthday
Apart from being the dominant SMS platform, religious organizations use Cloud Messaging for a simple reason: emails aren’t checked, and people aren’t home to answer phones or check voicemail. Text messaging for religious organizations is a low-cost, high-impact tool to spread the word. Within 15 minutes of receipt, almost 98 percent of text messages are opened and read. When compared to an average email open rate of 14 percent to 20%, this is a significant difference.
Platform dependability, rapid setup, easy account management, and great customer service should all be considered while choosing the finest texting system. Cloud Messaging has a number of capabilities tailored to religious organizations, including the ability to send text message reminders, notifications, and manage interactive SMS and MMS campaigns.
Why Cloud Messaging:
- User-Friendly Mass Text Messaging Service
- Affordable SMS Solution for Meeting Reminders
- Automated SMS Marketing for Church Events
- Engage Better with Bulk SMS and Direct, Two-Way Messaging
Cloud Messaging has established itself as the number one texting service for Religious Organizations
Need more help? Contact us or visit us at icloudy.cloudladderconsulting.com
Don’t forget to give us your 👏 !
How Religious Organizations can use Cloud Messaging was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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What is a ChatBot?
A ChatBot is a computer program designed to communicate with human users via the Internet. For example, any user can ask an inquiry or statement to the bot, and the bot will respond immediately. It allows a form of communication between machines and humans, mainly through voice commands or messages. It can answer human language questions and respond like a human. It also provides responses based on a combination of default scripts and machine learning applications.
When ChatBot is asked a question, it will respond based on the knowledge and understanding of the database available at that time. If the conversation introduces a concept that has not been programmed to be understood, it will either distract the conversation or pass the communication to a human operator. Currently, many e-commerce companies are looking at different ways of using chatbots to improve Customer Experience. Whether for shopping, ticket booking, or just for customer service.
Types of ChatBots:
- Support Chatbots: Support chatbots, which are designed to handle a specific problem, require context awareness, personality, and multi-turn functionality. They should be able to guide a user through a business process and respond to a wide range of frequently asked questions. To perform tasks, most support chatbots use deep learning and natural language processing. For support chatbots, speech recognition is an optional feature.
A customer service chatbot is useful in a variety of businesses, including retail, human resources, digital marketing, and healthcare. In all of these industries, the use of chatbots for consumer services is becoming a requirement, as it saves money and enhances customer happiness.
- Skills Chatbots: It’s a one-turn chatbot that doesn’t necessitate a lot of context information. It can just do an action by obeying an instruction. With its speech recognition capability, a skills chatbot, for example, can easily obey the order “turn on the lights.” A powerful NLP function is required for a skills chatbot, as well as the ability to work quickly. Though Alexa is a bot that may be divided into numerous sorts of chatbots, it has a wonderful skills chatbots feature.
- Assistant Chatbots: Assistant bots, like support bots, must be capable of conversing and answering questions. To keep users interested, they must also be amusing. Siri, Apple’s most successful example of an assistant bot, can not only aid the user with a variety of activities such as retrieving news, conducting a Google search, setting reminders, and so on, but also answers in a humorous manner if it doesn’t comprehend the inquiry.
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Advantages of Chatbots:
- 24/7 Availability: According to research, more than half of customers want a firm to be open 24 hours a day, seven days a week. Maintaining a 24-hour response system ensures that the seller and the client are in constant contact. Bots that can’t answer simple customer questions, even if they’re available 24 hours a day, don’t bring value.
- Instant Answers: An operator can focus on one customer and address one question at a time. A chatbot, on the other hand, may answer thousands of inquiries at once. Instant responses are possible because of the cloud, the internet, and software procedures.
- Consistent Answers: When a consumer speaks with a customer support representative, there is no guarantee that subsequent representatives will respond in the same way. Whether a customer service representative is unhelpful, the customer may be tempted to call again to see if the next representative is more helpful.
- Multi-Language: Chatbots have the advantage of being able to support several languages, which is very important for worldwide brands. Chatbots can either ask the user which language they prefer at the start of the chat, or they can detect the user’s preferred language based on their input phrases.
Why businesses should use Chatbots?
- Time and Money Saver: Customers frequently ask the same questions. Your employee’s time is wasted by answering the same questions again and over. Chatbots can answer these frequently asked questions quickly and efficiently, saving you time.
- Eliminate Errors: Chatbots don’t forget things, they follow pre-programmed directions, and they always do what they’re supposed to. As a result, they do not make mistakes.
- Endless patience: While both customer service representatives and customers lose patience from time to time, bots are incapable of doing so. One of the human-related failures is the frustration of the representative and the customer while solving a problem. The representative is expected to be as patient as the organization to maintain high levels of customer satisfaction. Chatbots may demonstrate a level of patience that no human can.
- Drive Customers through the Funnel: Chatbots may pitch and persuade consumers with offers, and then turn them into buyers by recommending the proper products. This eliminates product browsing and so facilitates their purchasing process.
Problems while using Chatbots:
- Limited User Attention: Users have a limited amount of time to get replies to their questions and want lightning-fast responses. It’s difficult for businesses to create chatbots that keep users’ interest until the finish. Here, conversational UI plays a crucial role in displaying human-like discussions and providing improved consumer experiences. It encourages more social contacts rather than technical ones. In order for your chatbot to be effective, the discussions should be spontaneous, imaginative, and emotive.
- Lack of convenient software: People find it difficult to find convenient and easy-to-use software to create chatbots.
Cloud Messaging is an easy-to-use and convenient software for every business type! It solves all the problems which people face while creating Chatbot.
Bots can collect and analyze data to take critical action. Chatbots are used to streamline personal tasks or day-to-day activities like parenting, fitness, kids, e-learning, etc. There are many examples where AI has already entered the world of mobile apps and benefitted many sectors such as healthcare.
Chatbots can be game-changing for any business, as chatbots can do almost everything a human can do. They can do it in a much better and faster way. The right chatbot will drive customer service and engagement, complement your market research efforts, generate more quality leads, and would be cost-efficient.
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What is a ChatBot? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
