Hello,
I ‘d like to create a chatbot to use in my organization to help with helpdesk service by doing tasks such as logging incidents, tracking ticket status and so on. Also, I’d like to make it available via Google Hangouts, because we use Google Workspace in our company. In the future, it might be used via WhatsApp.
Initially I found about DialogFlow, which seems to be a very easy and powerful solution. However, I work in the public sector and I do not feel comfortable with the ‘black boxes’ such as DialogFlow. The underlying NLU model is completed abstracted away for us and I believe it would be better to keep the ML model and have all the tools to fine tune it on premises.
After this decision, I started looking for this kind of solutions and then discovered Rasa.Initially, it was quite promising, but now I’m struggling to find good resources and training material. I’m facing some difficulties to set up the integration between Rasa and Google Hangouts API and neither the docs (very concise) nor the forum were helpful so far.
This situation made me think again about backtracking and looking for other solutions. Do you guys have any ideas for my scenario?
submitted by /u/otmarjr
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