I’ve spent way too much time lately trying to turn our standard support bot into an “AI Agent” that actually *does* stuff instead of just talking.
Honestly, the jump from answering FAQs to actually executing tasks—like updating CRM data or routing tickets—is a huge pain. I keep hitting these weird logic loops where the “agent” gets confused by the specific context of a B2B workflow.
I’m starting to wonder if for most B2B use cases, a really solid, well-fed chatbot is actually better than a semi-competent agent. One is predictable; the other feels like a wild card I have to babysit.
Has anyone here actually successfully deployed an “agent” that moves the needle, or are we all just building really fancy chatbots and calling them something else?
submitted by /u/Sea-Activity-5727
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