I spent the last three weeks blaming the model for every hallucination our support bot had. I tried switching versions, messing with temperatures, and rewrote the system prompt about fifty times. Honestly, I was convinced the tech just wasn’t there yet.
Then I actually sat down and looked at the raw source files I was feeding it. It’s a total disaster—outdated pricing buried in old PDFs, contradictory FAQs from 2022, and weird table formatting that makes no sense.
I’m starting to think the “AI problem” is actually just a “messy documentation” problem. The bot isn’t lying; it’s just trying to make sense of the garbage I gave it.
I’m currently trying to figure out a way to audit these files without going insane, but it’s a slog. How are you guys managing the actual quality of the docs you feed your bots? Is there a better way than just manually reading every PDF?
submitted by /u/Sea-Activity-5727
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