We have all seen the stats: ~70% of enterprises have deployed chatbots, but less than 30% are seeing actual long-term ROI beyond simple FAQ deflection.
After looking at how AI is being integrated into complex workflows lately, it feels like most bots hit a “plateau” because they are built as conversational interfaces, not functional ones.
In our experience, there are 5 specific reasons they stop providing value:
- System Isolation: They can talk, but they can’t “do.” They aren’t hooked into the core ERP or CRM systems.
- Intent Rigidity: They rely on predefined flows. The moment a user asks something “off-script,” the bot loops or fails.
- Context Amnesia: They struggle with exceptions. If a customer has a unique edge case, the bot treats them like a stranger.
- No Coordination: They stop at the conversation. A true enterprise tool should coordinate work across departments, not just answer a question.
- Misalignment: They are built for the developer, not the end-user’s actual workflow.
It’s interesting to see how 2026 is shaping up instead of just chatting with AI, we’re now working with AI agents that can actually get things done.
Has anyone else seen this plateau in their own projects?
submitted by /u/Futurismtechnologies
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