Check out the latest Advanced Chatbot Features to consider in 2021

1. Augmented reality and chatbots
2. Sentiment analysis and emotional intelligence
3. Text-to-speech and speech-to-text
4. Agent assistant capabilities
5. Human-in-the-loop feedback system
6. Integration with RPA for end-to-end automation
7. Conversational maturity

Learn more in detail here: https://botcore.ai/blog/chatbot-features-2021/