Not sure if this is the right place to say this, but nobody seems to be talking about it enough. Over the past couple of years, it feels like every company has replaced their support team with an AI chatbot that you have to battle with just to reach a real person. Remember when you could actually chat with a human who cared enough to help you?
These days, all I get are generic links to the help page or automated replies that miss the point entirely. Until AI can handle real conversations without getting lost or deflecting, it’s way too early for it to replace human support. at least in my opinion.
submitted by /u/Godjosu
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