What do you need as a chatbot ?

Hello everyone,

I’m in the process of developing a ChatBot as a Service (SaaS) solution and am keen to gather insights from those who have experience integrating chatbots into their websites, social media accounts, or have used similar products.

Your feedback is incredibly valuable to me, and I’m particularly interested in understanding your experiences, both the good and the challenging aspects. More specifically, I’d love to discuss :

1. What did you use the chatbot for?
2. What did you like about using chatbots?
3. What features do you think were missing or could be improved?
4. Any other feedback or suggestions for chatbot features you’d like to see?

Your detailed responses will help shape the development of a more effective and a very user-friendly chatbot service. I’m looking forward to your feedback and am happy to answer any questions you might have about my project.

Thank you for taking the time to share your insights!