Which helpdesk SaaS do you use for your small team? Looking for honest opinions on what actually works

So we’re a team of 5 and support requests are starting to pile up in ways that feel kinda chaotic. Right now everything’s just going to a shared email and honestly we keep stepping on each other’s toes or missing stuff entirely

I’ve looked at some options online but there’s like a million different tools and they all claim to do the same thing.

What are you guys actually using day to day? I don’t want one of those annoying AI receptionists

submitted by /u/IoIomopanot
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