How do you build chatbots that don’t annoy people?

Working with a healthcare services business where most customer chats happen over WhatsApp and web chat. They want a chatbot to handle FAQs, appointment requests, and basic triage — but don’t want it to feel robotic or frustrating.

We’re exploring options that support:

Button-based flows (not free text AI)

Human handoff

Working across WhatsApp + web chat

Assigning convos to the right team

Has anyone built something that feels smooth, helpful, and low-pressure? Would love to learn what tools or approaches worked best for you.

submitted by /u/PollsterAlphaCeti
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