How do you build knowledge content specifically for AI consumption?

Quick background: I manage a small team of technical writers, some with backgrounds specifically in manuals and writing knowledge for end users, and others whose background is mostly geared towards writing for support agents. We’re currently using a bot through a third-party vendor that is supposedly based on ChatGPT-3. My team all has max one year experience of trying to improve a chatbot, as a part of our job.

I recently visited Salesforce for a one-day conference to learn about many of their new support features, which heavily featured AI. In some of the side discussions, they talked about how they had built a separate knowledge base specifically for the AI. Instead of being “internal” for agents/engineers, or “external” for customers, they had separate KBs that exist to feed the various bots.

Getting that insight from them, I instantly realized why our bot mostly sucks. It’s reading off of KBs written for humans, not for the bot. The articles it is being fed are tweaked for reasons that aren’t necessarily for “support” reasons, such as marketing, legal, engineering, or whomever. There are a lot of items that conflict with each other, and are probably illogical to the bot. We need to start writing for the bot itself.

I was wondering if anyone has any experience in building out knowledge content specifically for AI consumption, and could share any tips. How are you building it? Do you format the content in specific ways? What kind of language do you use to feed it? Does anyone have examples that they could share (not looking for anyone to provide confidential info)?

Thanks in advance