What was the moment you realized chatbots were changing the game?

Hey everyone! I recently had an interaction with a customer service chatbot that blew my mind – it was so seamless, it took me a while to realize I wasn’t talking to a human. This got me thinking about how far chatbots have come and the impact they’re having on various industries. What’s your ‘aha’ moment when you recognized chatbots are no longer just a novelty but a real game-changer? Share your stories!