Excel database on chatbot

Helo everyone

I would like to know if with Tock, i could do the following:

I would like to creare a chat bot like https://web-chat.global.assistant.watson.cloud.ibm.com/preview.html?region=eu-de&integrationID=38c262cc-f146-4cc5-bd28-923289cd72d9&serviceInstanceID=dbfc3cd6-9c12-4780-8310-b6d77872b29b

The goal is

To be able to have an excel, with Categories/SubCategories/Answers that we will be able to convert to Json files and import to BOT When a user put a question with a keyword which belongs to many categories/answers, in order the bot gives the correct answer, we WANT to show only the FAQ buttons related to subcategories that will help the chat bot to give correct answer. The bot will do that alone when it will see that there are more than 1 answer. So for example if a user write “forgot password”, the bot should put 2 buttons: ‘Web Check In’ and ‘Already and Affiliate’ ? Like that if user click:

on ‘Web Check In’, the answer will be ‘If you cannot find your log in details and you do not have the e-mail sent to you upon registering’ on ‘Already and Affiliate’, the answer will be ‘In case you lost your password for the check in, you will have to go to the following page and put your email’

Do you know if that’s possible or if there are any alternatives to Tock. I want to integrate this chat or in my website but it is for a very specific use, thus the need to be custom.

Thank you!