What do you look for in a Chatbot app?

My team has just released a Chatbot texting app with some pretty great features beyond what other apps are doing. Unfortunately when we try to share it we are met with very little interest despite the popularity right now. A few posts on Reddit were downvoted immediately with no explanation.

Our users love the app and it has very heavy usage over time, it just seems like we’re not talking it up in the right way.

I’m just looking for a sanity check to see if there’s things we’re missing or which existing features we should lean into more, thanks!