Shorty – yes.
In general, companies use:
- Automatic Speech Recognition (ASR);
- Speech-To-Text technology (STT) to convert voice phrases into text phrases. Speech recognition accuracy rates are 90% to 95%;
- Then AI algorithms, such as Natural Language Understanding (NLU) to understand the meaning of the phrases;
- Finally, Text-to-Speech technology to convert text phrases (answers) into voice phrases.
As you can see, we can use Generative AI models, such as GPT-3.5 or ChatGPT, instead of NLU to speed up the process of understanding the text phrases and generating responses which then we convert into voice phrases.
If you want more details, follow the link to read our new article on voice chatbots. We covered phone call automation, gpt-3 voice assistant, optimization strategy – everything you should know about voice chatbots. ⬇️
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