The chatbot market was nearly USD 600 million in 2021, and is expected to grow exponentially in the next few years. While it is very easy to build a bot, not many businesses have been able to create the best user experience, making what should be a tool that makes life easier, more burdensome.
As a result of the need for chatbots and the number of challenges that may arrive when creating one, here are a few points to consider when developing a chatbot.
Pick Your Use Case
Bots can be used in various industries to provide assistance with scheduling, reminders, teaching, showing images, tracking, calling, supporting customers and accepting payments, to name a few. These industries include finance, healthcare, education, sales and marketing, retail and hospitality. Bot Libre has supported a number of clients especially in retail, customer service, education and healthcare.
Choose Your Language
The programming language you use to create your bot is just as crucial as the human language it can understand. Bot Libre developed the OMNI deep learning model for metaverse-ready chatbots by combining vision deep learning models with NLP deep learning models to provide multiple senses, integrated learning , awareness and navigation, not only in for the internet as it is today, but for what it will be tomorrow, through the Metaverse.
Choose Your Platforms
In order to decide the best place to distribute your bots, you should be aware of who and where your customers are. Bot Libre allows users to deploy their chatbots to Facebook, Twitter, SMS, telegram, email, mobile applications, video conferencing, skype, Microsoft bot framework and websites. Once deployed, Bot Libre bots can send and respond to messages and even make posts.
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Outline The Bot’s capabilities
Every user of your bot will not have the same needs or intentions. Therefore it is important to offer a clear guide to all your bot options, so users can be assisted as quickly as possible, providing a positive chatbot experience. For example, a Bot Libre Bank Bot can help your customers with bank queries like account types, opening an account, bank balances , statements and other issues that may come up.
Finally..Think Nuanced Not Nuisance
You will likely create your bot with common responses to common questions that are asked in your specific bot niche. However humans are not always predictable and therefore they may come up with additional questions or give ambiguous responses that the chatbot was not prepared for. This leaves the chatbot confused, and many times the customer frustrated. Bot Libre offers a solution to this by providing a platform to train your bot using a conversation flow to set responses, keywords and topics.
As put forward by contributors in a recent Forbes article, “ Wherever you are in your journey as a business owner, using chatbots can help you improve customer engagement, expand your customer base, qualify leads at the outset and expand to global markets easily. With so many advantages, it makes sense to start using chatbots for your business growth right now.”
If you wish to build a chatbot for your company, you can check out Bot Libre’s open-source platform that allows you to build a unique company bot with no programming and access to hundreds of pre-made bots, with varied purposes, personalities and a multilingual platform that supports any language.
For support, email sales@botlibre.com
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How To Build The Best Bot was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.