Emoji not appearing inside List in WhatsApp using Botpress

Greetings!
My gf is working on a chatbot project and is responsible for designing the phrases and its behaviours using the Botpress (https://botpress.com/) platform for WhatsApp API.

Emojis usually appear in any circumstances with a simple copy-paste, but this does not happen when we talk about lists.

I’m posting as images two chatbot examples:

• the first one being the Netflix WhatsApp chatbot which has no issues at all while using emojis inside lists.
• The second, being her chatbot which simply refuses to display any pasted emojis in listings.

We already tried several things such as using the emoji’s Unicode but no success so far.

Any tips? As described, a simple copy-paste of the emojis themselves work just fine in any part of the bot, such as buttons, regular texts etc.

Thanks a lot!

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Netflix bot

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Her bot