Year: 2021

And it has a couple more unique features

Czechs and Slovaks, who call the Samsung customers care line, will now meet a new intelligent voicebot with several unique features. The innovative virtual assistant was developed by Conectart, the largest domestic call center operator. The technological author of the solution is the Czech startup Born Digital.

The new digital assistant had replaced the Interactive voice response system (IVR). Customers no longer have to listen to the list of options and dial the number corresponding to their request. The innovative voicebot fluently converses with them in a human voice indistinguishable from a living operator.

“Customer expectations are increasing rapidly every year, and we need to keep up with new trends. That is why we decided to implement this project, which in my opinion indicates the direction of our field for the upcoming years,” says Petr Studnička, CEO of Conectart.

The new voicebot can lead a relevant discussion with the customer for up to 4 minutes, during which it obtains all the necessary input information. Thanks to the high number of preprogrammed algorithms, the voicebot can then respond to client requests and can solve a significant part of them by itself. Otherwise, it passes the relevant information to human operators, whose work is now significantly facilitated by its skills.

The solution can address some callers by name, and after evaluating previous interactions, it can also choose the appropriate tonality. In addition, the artificial voice of the solution changes at regular intervals, which acts more naturally on the caller in the event of a redial. The system consists of several separate parts, which respond differently according to the caller or the type of query. All this streamlines and moves the company customers’ care to a new level of quality.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

“I’m excited about the voicebot! What most interests me is when a customer calls again. Because if he calls within the set time, the intelligent assistant recognizes him, addresses him by name, and evaluates that he is likely to reach out because of the same request. We are always looking for innovations, improvements, and clever solutions. I am glad that with our partners, we do the same in customer services,” adds Jan Procházka, Head of Customer Services from Samsung Electronics Czech and Slovak.

About Born Digital

The Czech startup Born Digital was founded in 2019. It focuses on the use of the latest artificial intelligence and machine learning technologies to digitize contact centers and automate human conversation on all available channels. The mission of Born Digital is to save its customers time and costs and increase their sales potential. In Central Europe, Born Digital solutions are used by major mobile operators, banks, insurance companies, or energy distributors. Thousands of people call Born Digital’s voice assistants every day, and so far, they have handled around 3 million calls with real customers.

About Conectart

Conectart has been providing comprehensive contact center services to Czech and foreign customers for more than ten years. It has many important companies in its portfolio, such as Samsung, Vodafone, MND, Česká spořitelna, AmRest, or SAZKAmobil. Conectart was created by merging the companies Informační linky and Direct Communication. In 2017, it opened another contact centrum Quality Brands. The merger of these companies created the largest service provider in “Business Process Outsourcing” in the Czech Republic, with over 1,000 employees. The company Conectart s.r.o. is a part of the portfolio of the GPEF III fund from the Genesis Capital group.

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The voice-changing virtual assistant now operates in Czech contact center was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

38% of developers used React Native as their choice of cross-platform framework for mobile app development between 2019 to 2021. It is the second most popular framework for cross-mobile application development after Flutter.

Apps built with React Native are efficient, native-looking, and interactive on both iOS and Android — all thanks to its code reusability. It is widely popular for building MVPs for one-screen mobile applications.

Today, more and more companies are switching to React Native. The best benefit of React Native is not one but many –

• Code reusability, allowing faster development
• Lower development cost, no need to hire developers separately
• View changes immediately in the mobile application
• Quickly update the app on both iOS and Android app stores
• Achieve greater performance due to powerful components

Since its release in 2015, React Native technology has become one of the first frameworks that companies consider for mobile app development. It combines the elements of the React library by Facebook, enabling developers to write interactive apps with ease.

React Native applications are finding their way in every industry, be it automobile, entertainment, or finance. In this article, you’ll learn about the 14 amazing React Native apps that are leading their industry.

Read more: Local, Scheduled Push Notifications in React Native App with Firebase

14 Companies that use React Native for their Mobile Apps

The top React Native apps examples include startups as well as Fortune 500 companies. Let us understand how these companies are using the React Native framework in their mobile applications –

Discord

• One of the most popular apps for voice and messaging, Discord became the sensation in 2020 amongst gamers. The biggest advantage of the app is that entire communities can use the app to interact with each other. React Native mobile app development enables the app to share 98% of its codebase between iOS and Android.

Facebook

• The developer of the React Native platform, Facebook, extensively uses the technology for Facebook ads. It was the first React Native app for Android built by the company. It allowed the development of time zones, date formats, currency conventions and provided the ability to handle data accurately. It also simplifies the implementation of UI surfaces with massive data.

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

Bloomberg

• The global news portal used to spend a lot of time updating the codebase for both iOS and Android separately, which cost them a ton of money. After rigorous testing, Bloomberg focused on building the app using React Native. Since then, the company has been updating the application simultaneously using the cross-platform development functionality.

Instagram

• Instagram is one of the biggest social networking sites for sharing photos, videos, and chatting with friends. In 2016, the company considered the move to React Native for mobile app development. It gradually implemented the technology and integrated React Native push notifications, which led to faster delivery of notifications to thousands of users at once.

Tesla

• It might be hard to believe, but Tesla’s mobile app is one of the best React Native apps example. The application for its electric car and powerwall battery owners is written and rewritten using React Native. While the application can help to diagnose a vehicle, it also enables the drivers to control it with the help of a smartphone.

Airbnb

• Airbnb has a team of 60+ developers who work on its digital product with React Native. The framework makes cross-platform development possible for the applications. The company extensively reuses the codebase between both iOS and Android. React Native technology also simplifies the process of refactoring the application. Several interactive components are written using React Native.

Click here: ReactJS Development: 5 Reasons for Increasing Popularity

Walmart

• One of the world’s biggest retailers is also one of the top examples of React Native apps. At first, they used Node.js in their technology stack, but the application was rewritten using React Native. Both the platforms share around 95% of the codebase, which also led to the reduction in development costs for the company.

Pinterest

• The world’s leading pinning website, Pinterest, uses React Native to focus highly on developer productivity. They use the framework to share the codebase between iOS and Android, enabling their team to work faster and deliver high-quality fixes. React Native also allows the company to handle massive amounts of traffic, ensuring scalability is always on point.

Soundcloud

• The company uses React Native development services for Soundcloud Pulse, a platform for musicians to manage their community. The team finds it easier to work with React Native. Since they didn’t want a huge gap between the iOS and Android applications, they used the framework to share the codebase and build a high-quality application for both platforms.

Shopify

• One of the leading companies that use React Native is Shopify. Their development team achieves two times better productivity than other frameworks. They expected to share 80% of the codebase between mobile applications but ended up with 95%. Since then, Shopify has been able to handle the mobile commerce needs of hundreds of customers worldwide.

Wix

• Wix is one of those apps built with React Native that became better with time. They started with React Native developers back in 2015, mostly because they required a scalable framework for mobile app development. The shift to work on React Native was natural for Wix as the company found multiple uses in building the application with the technology.

Flipkart

• India’s biggest and largest ecommerce player, Flipkart, is an example of how React Native can help in cross-platform app development. Most components of the mobile app are developed using React Native. It offers amazing scalability, with over 400 million visits every week. The app offers simplified navigation and delivers high performance.

UberEats

• It is one of the most robust apps using React Native. The company wanted to overcome the limited functionalities of the web view on mobile devices. The team then built the entire dashboard using React Native, which enhanced the user experience. It provides swift navigation to the users, and the company expects to adopt the framework for further feature implementation.

Coinbase Pro

• The largest cryptocurrency exchange decided to rewrite their app using React Native in 2019. It implemented a new sign up experience using the framework. The framework also reuses the business logic for the Android and iOS apps. The cross-platform app offers fast refresh and easy onboarding using the enhanced sign up process.

Checkout: Why React Native is the future of Mobile App Development

Wrapping Up

React Native is a technology for the future of mobile app development. Building any cross-platform app becomes easier as the sharing of a single codebase reduces the effort to build the application. It helps in building a native application with components that are easily reusable.

BoTree Technologies is a leading React Native app development company building high-quality React Native applications for companies in every industry.

Contact us today for a FREE CONSULTATION.

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14 Examples of React Native Apps that Prove its Power was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Ethics in conversation design refers to the consideration of moral principles when designing and developing AI experiences. This is a topic that is not often discussed as part of the design process, perhaps because it’s difficult to talk about, or maybe is often ignored. Conversational technologies can be influenced by the biases of their creators and it’s important to consider this to ensure our designs are inclusive and transparent.

Technology made by humans is subject to the same risks and flaws as humans, and it’s naive to think that our social ills will disappear in the technology we create.

— Tarah Knaresboro, Conversation Designer

So what does that mean? Let’s look at 3 things to consider when designing for ethics and inclusivity:

Biases in Conversation Design

One of our biggest challenges as conversation designers is being mindful of bias. It’s something that often goes unnoticed, especially if there’s a short deadline to meet, but conversational AI is vulnerable to social harm caused by biases. For example, the accent bias that exists in smart speakers. The Washington Post teamed up with two research groups to test thousands of voice commands dictated by more than 100+ participants across 20 cities in the United States.

The results showed that U.S southern accents were 3% less likely to get accurate responses from a Google Home speaker and Midwest accents were 3% less likely to be recognized by Alexa. But more troubling was users with non-English native accents experienced 30% more inaccuracies, facing the biggest representational harm. This is a problem because these speakers were designed to be effective in people’s lives but are creating a negative impact when users interact with them and are misunderstood.

So why did this happen? The data set of training phrases for these smart speakers were composed of predominantly white, non-immigrant, non-regional, English dialects so accents less common or prestigious were less likely to be recognized.

We as designers need to recognize our biases and make sure we’re considering ethical principles in our conversation design to help minimize social harm.

• Collect as much data about your target audience and evidence for their needs and review it with your team.
• While designing your bot persona, don’t assume everyone will like it. Does it represent a harmful stereotype? Is there verbiage that is offensive to specific groups? Does it have a personality trait that could be insulting in other cultures? Make sure to get feedback from a diverse group of users and see how they react to it.
• Use simple language when writing prompts instead of your own language patterns. What you understand may not be clear to others.
• Don’t make assumptions about what users utterances’ mean. Certain utterances like “I need to check a reservation” may not mean the same thing to everyone else.

Edge Cases in Conversation Design: Predicting the Unpredictable

Edge cases are scenarios that deviate from the happy path and are mistakenly considered very rare and unlikely to happen. Thus edge cases are written off because of this. However, dismissing these edge cases could also be dismissing how marginalized groups may interact with the solution, putting a group of users’ needs over others.

To avoid this thinking, we can ask ourselves if we’re making assumptions:

• How are we making this decision? Based on the timeline? Resources? Business needs? User evidence?
• What end-users are we ignoring?
• Do we have data to back up each edge case? If not, we’re making an assumption. If yes, then why is this an edge case?
• Who and where did we collect the data from?

Feedback and the Conversation Design Process

We want to make sure that our designs work for everyone and one of the best ways to ensure that is to collect diverse feedback. You can enlist users to help test your design or product through recruiting companies who can source very specific candidates based on demographics or through remote testing. Having this diverse user testing will help you understand users’ needs and desires and allow you to design conversations for all. This includes diversity in physical abilities, region, fluency, educational background, income, religious and cultural background, age, gender, sexual orientation, and more.

Some things to note while collecting feedback:

• Did anyone struggle to understand the goal of the interaction? Was there hesitation or confusion from the user? Did anyone expect a different outcome?
• Were users able to understand the prompts and language clearly?
• How did users react to the bot’s persona?
• Were the interactions difficult for any specific group of users?
• Was there an important need that a user had that the bot couldn’t handle?

Trending Bot Articles:

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

The Uncanny Valley of Conversational AI

This article has been mostly focused on designing for all users and ensuring we consider ethical principles in our conversation design. This also includes being as transparent as possible with users.

Users are not always aware of the type of data they’re given and how data is processed and stored which creates privacy concerns. It’s important for individual privacy to make sure users consent to what data they’re given and how that data is used.

We also want to avoid stepping into the Uncanny Valley. It’s crucial to let users know they’re conversing with a bot. When a chatbot or conversational AI seems too human, it can trigger a negative response and make users uncomfortable. It can also mismanage human expectations. Saying words like “I’m designed to” or calling your bot a “virtual assistant” can help set the precedent early on. Disclosure is key. There’s even a law in California where you need to make it clear that your bot is not a human.

Remember Humans Aren’t Perfect

And neither is the technology we design, but it’s important that we try our best to catch these biases by recognizing them in the early stages of design, questioning our edge cases, and diverse user testing, because if your bot is launched into production without these considerations there may be ethical consequences.

If you’d like to learn more about Conversation Design and the role of AI chatbots in implementing this design philosophy into your business, please reach out to us at Master of Code.

CONTACT US FOR A FREE CONSULTATION

Don’t forget to give us your 👏 !

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Conversation Design: Ethics and Inclusivity in the Design Process was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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