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Year: 2021
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Legal chatbots are empowering law firms to automate routine tasks and simplify customers intake…
Legal chatbots are empowering law firms to automate routine tasks and simplify customers intake process
Role of Technology in the Legal Industry
The legal industry has undergone a significant transformation over the last decade and will continue to grow at a significant pace. Several law firms across the world are expected to increase their annual investments in legal technology. For instance, the year 2019 witnessed an increase in legal tech investments, which surpassed $1.2 billion.
Digital transformation is changing the face of the legal industry by creating several opportunities for law firms in terms of global market expansion, remote working, customer experiences, social media marketing, and much more.
Legal firms are also emphasizing on migrating to the cloud for assisting their IT departments in terms of agile working, improving security, and data storage. This shift towards the cloud has empowered lawyers to work flexibly from any location and any time of the day.
Legal tech — Easing the practice of law for lawyers and paralegals
Legal tech refers to the set of technologies that can significantly change the way of using legal services. Major technologies uplifting the legal industry include Big Data, AI, Cloud, RPA, IoT, and Blockchain, among others. These technologies are enabling law firms to better serve their clients as well as internal employees. Majorly, law firms are looking towards legal tech for enhancing productivity, reducing costs, and boosting customer satisfaction.
Few advantages of technology in the legal industry include:
Reduced risk of errors
Increased transparency
Improved customer service
Higher convenience
Enhanced employee engagement
Better resource management
The sector is showing a growing interest in legal AI solutions, which has the potential to transform the practice of law and streamline work processes. The trend is expected to continue in the coming years with several AI applications, including chatbots and virtual assistants being adopted by legal professionals for augmenting the workflows.
Legal Chatbots — A solution to get ahead in a fast-changing legal environment
AI-enabled chatbots are evolving rapidly and are creating unprecedented opportunities for law firms to optimize their work processes. Law firms are utilizing conversational AI tools majorly for streamlining and augmenting legal services offered to clients. However, Law firms are also deploying chatbots for simplifying monotonous internal tasks done by attorneys or partners. Deploying these AI-enabled chatbots is a smart and effective way to relieve the legal department from the tedious and time-consuming administrative tasks, allowing them to focus on billable tasks.
Legal chatbots, being available 24/7, offer instant support to attorneys across channels and eliminates the need to call or email to support staff. Chatbots are enabling attorneys to ease the access to legal source materials from any device and at any moment of the day.
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Legal chatbot benefits for law firms
Chatbots will continue to play a significant role in digitally transforming legal firms and enhancing overall business processes. These legal chatbots are helping law firms in different ways, which include the following.
Automated processes:
Chatbots and virtual assistants help lawyers in managing their daily routine tasks of scheduling meetings, processing titles, and other odd jobs, which were earlier done by junior attorneys. Chatbots provide law firms an opportunity to effectively use their resources and cut down the chances of errors.
Generate and review legal documents:
Chatbots have automated several in-house legal tasks that were earlier performed manually by lawyers. Chatbots help attorneys and partners to create the filled-out documents based on their data inputs. These chatbots are enabling lawyers to focus more on other complex issues, resulting in an enhanced pace of operations.
Legal research:
Chatbot provides lawyers an updated and revised laws as well as regulations to ease the research and maintain the necessary knowledge and skills. Attorneys and partners are leveraging chatbots to easily look for relevant documents while working on a particular case.
Due diligence purposes:
Due diligence is one of the primary processes that an attorney needs to perform on behalf of their clients. It is often a tedious and time-consuming process where an attorney thoroughly assesses a legal situation and confirms facts and figures. Here AI-enabled chatbots can automate and speed up this process by conducting a comprehensive investigation. These chatbots can review hundreds of documents and ask numerous questions to unveil key information and produce a full report for attorneys.
Time tracking:
A chatbot gathers all the information from attorneys to fill up timesheets and create comprehensive reports. These reports are further used by account teams for billing purposes. Chatbots eliminate the inaccuracy in billable hours and allow attorneys to calculate the effort being spent on each client for estimating the potential future efforts.
A robust, secure, and incredibly intelligent platform for creating chatbots KLoBot — Offering partners and attorneys great value
KLoBot is enabling law firms to create a new legal culture that is data-driven, customer-centric, process-oriented, collaborative, and transparent. Chatbots built on the KLoBot platform empower law firms to streamline the internal processes and upgrade the attorneys, partners, and associates experiences. These chatbots act as a personal assistant for attorneys to easily lookup for a client- and matter-related information.
KLoBot-enabled legal chatbots can identify and analyze the complex issues, which need human support. With KLoBot live agent handoff capabilities, chatbots can seamlessly transfer those complex queries to live support agents. The transition from chatbot to human agent helps attorneys to get accurate and in-depth responses.
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Legal chatbots are empowering law firms to automate routine tasks and simplify customers intake… was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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Massachusetts-based startup AdmitHub raises $16 million for AI-powered education-focused chatbots
Boston, Massachusetts-based startup AdmitHub, developing an education-focused chatbot platform aimed at boosting student enrollment and graduation rates, has raised $16 million in a Series B round led by Rethink Education. The organization, which additionally reported it will be rebranding as Mainstay, plans to put the assets toward growing its labour force and securing new training clients.
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Voice Assistant Use Case Banking, Finance and Insurance Industries
It is researched that 46 percent of US citizens use voice assistants. Observing the strong presence of voice assistants, banks, financial, service and insurance (BFSI) firms have actively adopted enterprise voice assistants for both internal (employees) and external (customers) purposes. It is said that JP Morgan &Co is enabling its clients by allowing access to research and analytics reports through voice chatbots. Also, twelve thousand field agents to be powered by voice assistant’s capabilities, states Mark Madgett, the New York Life Insurances VP.
These are some of the banks and financial firms, allowing usage of services through voice assistants:
- Capital One Financial Corp. uses Amazon Alexa services (first American bank to get a voice assistant)
- New York Life Insurance uses Amazon’s Alexa
- JP Morgan uses Amazon’s Alexa
- Ally Bank uses Amazon’s Alexa
- American Express uses Amazon’s Alexa
- National Australia Bank uses Google Home
- Garanti, a Turkey bank uses a mobile voice assistant
- Santander Bank has its own mobile app voice assistant Voiceprint app
- HDFC is about to get Amazon’s Alexa
- Paypal is Siri enabled
Users can inquire about their account balance, latest transactions, fixed deposits, recurring deposits, loan balance, etc.
With a smart assistant, funds can be transferred in just two easy steps, making it the quickest among all interfaces. For added security, an additional step for O.T.P. verification can also be included.
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Keeping track of one’s upcoming due bills can be tricky. A voice assistant can help users keep track of their bills, remind them of their due date and help them pay without any hassle.
Through voice assistant, you can increase the outreach of your promotional rewards. Customers will be inclined to check the offers on a voice-first interface because of the ease of access.
Getting account statements regarding credit and debit transactions is something people need from time to time. With a smart assistant, users may ask for statements for any desired timeframe and the results will be directly emailed to them.
Do more than just banking. Users will also have the option to recharge their mobile phones and D.T.H. accounts hassle-free.
Customers traveling abroad rely on forex services. They can check for currency prices, get to know foreign exchange rates, and get information about forex cards, all this without visiting a branch.
Interest Rates are a crucial factor for someone looking to make a long-term investment. This will be possible with an A.I. assistant on their desk, users will be able to check for interest rates on F.D., R.D. and other schemes whenever they feel like.
A smart investment strategy is a prudent strategy. A smart assistant can help the user give sounds investment strategy, conversations may also be guided to inform the user about the different loan schemes.
Users will have the option to make service requests like requesting a new checkbook, hotlisting credit or debit cards, etc.
Users will be able to access services related to their Demat account like account balance, stock prices, portfolio status, etc., and will even be able to give trade execution commands.
“Sixty-six percent of US adults use voice assistants or chatbots, and 87 percent are aware of the technologies. 21% of US adults use voice assistants or chatbots to perform e-commerce tasks like paying bills or online banking.”
Catch up to the customer trend to stay live in your business. If you are still confused or willing to have more knowledge on the use cases/applicability of voice assistants in the BFSI space, talk to us on Voxogenic.com for a free consultation.
If you are looking to build any kind of conversation apps that works through Voice and Chat, please feel free to drop us an email at contact@voxogenic.com
We have expertise in designing and developing Voice applications on Amazon Alexa & Google Home and Chatbots for platforms such as Website, Mobile Apps, Facebook, Twitter, Slack, Line, Skype, and many more.
To know more about us you can visit https://www.voxogenic.com
Voxogenic | Amazon Alexa Skill Development Agency
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Voice Assistant Use Case
Banking, Finance and Insurance Industries was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story. -
What is Aws Chatbot- a Quick Brief !
What is AWS Chatbot- a Quick Brief!
You all are quite familiar with the term “chatbots,” and it is highly popularizing among digital businesses and even big market players. Getting to a basic understanding- “drive from chat robot allows high engagement conversational experiences through text and voice which can be personalized and used on multiple devices and platforms.”
With the advent of technology like artificial intelligence, machine learning, deep learning, updates such as text to speech, automatic speech recognition, and NLP that simulate human conversations can now be found in multiple businesses to improve customer service workflows and even other administrative areas.
AWS Chatbot- a Quick Brief!
So, now here’s the pick! AWS Chatbot, amazon’s cloud computing arm, was launched on July 24, 2019. A little buddy who slides into your Slack and Amazon chime channels and informs you of all the issues with your AWS resources.
AWS Chatbot is an interactive agent that makes it easier and simpler to monitor, control, and interact with your AWS resources in your channels, such as Slack and Amazon chime chat rooms. A chatbot in AWS lets you send alerts, run commands to return to information, and create AWS support cases.
Moreover, AWS Amazon with a chatbot helps manage the integration between your slack channels or chat rooms and AWS services to help you get started with ChatOps faster. This technology is relatively easy to use and access; with just a few clicks, you can initiate the working and start receiving notifications and commands in your chosen platforms or chat rooms. This will help you save a lot of your time, and your team doesn’t have to switch contexts to collaborate smoothly.
Also, the chatbot in aws helps you to stay updated, collaborate, and respond instantly to events, CI/CD workflows, budget, security findings, and other essential alerts for applications running in your AWS profiles or accounts. If you are someone who’s into retail and want something to automate your administration activities then you must learn Conversational AI- at your tips with BotPenguin.
The chatbot in AWS helps you stay updated, collaborate, and respond instantly to events, CI/CD workflows, budget, security findings, and other essential alerts for applications running in your AWS profiles or accounts.
AWS Chatbot helps facilitate interactions delivering important notifications from users to systems. That’s why most teams prefer operational events, and notifications come via chat rooms where the entire team can see them and discuss the next steps of working.
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As an AWS Chatbot is in beta and supports notifications from the following services:
How does AWS Chatbots work?
We will discuss the working of chatbots in AWS by discussing the main functional areas that it performs.
Commands
Here are the steps for you to understand more precisely.
- Slack: the user sends a command from a slack channel and instantly receives a response from an AWS Chatbot.
- AWS Chatbot: then, after that, the chatbot runs the command against and a w s service with the IAM role associated with the channel and returns a response to Slack.
- At last, you get control over AWS services seamlessly.
Notifications
- AWS services release events and notifications, which is by publisher.
- After that, Amazon SNS sends notifications to AWS Chatbot.
- Now chatbot in AWS formats notifications to make them easy to read and understand and sends them to Amazon Chime chat rooms and other Slack channels.
- Finally, users receive chat room notifications in the chat rooms and Slack channel, whichever they choose.
So, that’s how the whole working.
Top Benefits of an AWS Chatbot
Now, let’s look at some of the top benefits of integrating chatbots in AWS. And they are as follows:
Real-Time Notifications
Having a bot for AWS Amazon will let you send pre-selected, event-triggered alerts to your Slack channels or Amazon Chine chat rooms. It enables you to keep up with things and be aware of the operational activities or events that you care most about. With this, you won’t miss out on anything and let you make the right decisions.
Quick and Easy Setup
We already discussed how easy it is to use a chatbot in AWS. Setting up this bot in your channels or chime chat rooms is easy and fast. You can be ready within a few clicks and minutes.
Instant Response
An AWS Chatbot enables you to assign commands from your channels and facilitates collaboration, supporting your team with quick responses to numerous events without any further delay.
Defined Permissions
Moreover, a chatbot enables you to set permissions easily and precisely. You can also take support via pre-defined permission templates, making it seamless and easy to tailor for your business or organization’s needs.
Retrieving Diagnostic Information
This bot supports read-only commands for most of the AWS services (mentioned above). Hence, it is simple to reclaim diagnostic information about Slack’s resources on mobiles and computers. With this benefit cum feature, your team can evaluate and analyze events faster by regaining the lead in real-time, in a pre-selected centralized location to let everyone know at the same time. Moreover, you can also initiate workflows by entreating Lambda functions or creating AWS support use cases with a command from Slack.
What about the AWS Chatbot Pricing?
If you are not sure about the pricing structure of using a chatbot in AWS, then you need not worry because we have an answer to clear all your doubts. There are no additional charges for this feature or tool to deploy. You only have to pay for the underlying services of AWS, such as Amazon Simple Notification Services, AWS Security Hub, AWS GuardDuty, and more.) so, by just investing in these, you’ll be able to use AWS chatbot also within a few clicks.
In case you are using this set of services or any of them without having a chatbot. Then also, there are no additional fees and no required upfront commitments. Hence, you can leverage these smart tools without any further efforts.
Conclusion
As you have a deep understanding of AWS Chatbot so, to sum up, it expands the interaction tools that your business team, which already uses every single day to collaborate or coordinate to work for the more significant goals. Hence, I walked you through the features, benefits, and pricing of the bot to work precisely. Even if you have a business, you can also deploy a bot into websites and enjoy similar benefits. To let you give you the right path, you must visit “BotPenguin.”
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What is Aws Chatbot- a Quick Brief ! was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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What are Voice Bots? Difference between Chatbots and Voice Bots — BotPenguin
What are Voice Bots? Difference between Chatbots and Voice Bots — BotPenguin
A chatbot, whether text-based or voice-based, plays a crucial role for businesses in communicating with their prospects. Communication is essential and can be done at any point in time to induce a feeling of satisfaction and being heard in the customer’s mind. Moreover, people can interact with ease and convenience, which adds up one more reason for having a bot into systems. These communication methods have their own perks and drawbacks but are undoubtedly the two famous and biggest tech trends currently. It has been estimated that around 80% of businesses have automated their support services in some and other ways. Bots are playing immensely in the digital marketplace and responsible for the rise in demand for advanced speech recognition technologies; voice bots are gaining fast traction to become the most adopted customer self-service tool and way. Deloitte’s research says that about 75% of companies plan to invest in automation technologies such as artificial intelligence (AI) in the coming years. Moreover, chatbots and voice bots will free-up call center employees from routine tier-1 support and other repetitive tasks. Today, we will have a detailed discussion over the voice bot and chatbot.
Voice Bot- A quick brief
A voice bot is an AI (artificial intelligence) powered bot that is NLU (natural language understanding) based on having a voice channel that converts audio to text format. AI and its branches help these bots understand and recognize the key markers in the speech and settle the best response to a dialogue (text-based). Hence, the TTS (text to speech) engine then converts the input or response into audio to complete the communication. This type of voice ai trained enough to perform the entire speech understanding and response process in a human-like manner. We can also call them voice assistants or voice chatbots. It is considered an intelligent and smart way of interaction that can be easily deployed into numerous devices such as- IVR, chatbot, self-service, and more. Some of the popular voice bots are Google Assistant, Alexa, and Siri, with whom people interact almost daily and find them very engaging and useful at the same time. To know which is the best, then read this- Alexa vs. Siri vs. Google Assistant-which is better?
What are the Benefits of Deploying a Voice Bot into a Support System?
To let you understand more precisely, now we will discuss the features of using voice bots in business systems and UI interfaces.
Voice Feature
Being one of the most natural modes of communication between humans, having a voice bot will let you get brownie points when implemented over websites. It is one of the ways which offers lots of ease and fun at the same time.
Seamless and Smooth Experience
With the innovation of smartphones and the advent of technology, the traditional way of calling or touch-tone has become obsolete and quite tedious. Hence, a voice ai a simple, impressive, and natural alternative to conventional DTMF. voice bots
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Flexible Deployment
Another exclusive benefit of voice bots is that these can be implemented on multiple platforms without any hindrance. You can coordinate with a wide range of support service tools such as CRM, knowledge base, and self-service. Moreover, it can also be run over social media platforms. Nowadays, voice chatbots are highly coordinated with smart speakers such as Google Home, Amazon Echo (Alexa), which are becoming pervasive in everyone’s home today.
Ideal for a Broad Prospect Base
As a bot offers support on behalf of any brand or business and helps get a brand a mass appeal makes it perfectly suitable for growing a customer base immensely. Moreover, even a non-tech savvy audience base can also use a bot without any confusion or hindrance. And let you target every corner of the marketplace. In case older adults who aren’t habitual of texting can easily convey their issue and or need via voice bot quickly. Eventually, reaching a wider audience and letting your customers connect with you without any delay or barrier.
Challenges to Overcome while having a Voice Bot in your System!
#1. Clean Dataset
Any AI or machine learning system needs a clean and annotated dataset to be trained precisely and make it best for further use. Depending on the type of language, domain, and domain, it possibly becomes a challenge to train the bot.
#2. More effort in Training
Time invested in training a voice ai bot can dissuade its implementation. To make it smart, you need to act upon problematic areas and require human intervention to handover the conversation. Moreover, it might need constant training for distinct scenarios.
What is the Distinction Between Chatbots and Voice Ai Bots?
With the growing number of companies and upcoming trends as per the needs and urge to improve and grow at the same time, I started deploying chatbots to offer better customer service today. They can initiate a human-like conversation via chat-based or voice interfaces. They streamline the customer journey and reduce the contact density. One of the Juniper research studies suggests that chatbots are expected to support cost-savings of more than $8 billion annually by 2022, especially banking and healthcare sectors. The high adoption rate and increasing popularity of chatbots is a forerunner to voice ai bot’s pervasiveness. The most significant difference amongst them, however, is that the voice bot inputs can be made entirely hand-free, without the need to type the text manually. And you all know how it works! And sooner, it’ll be found everywhere.
Let’s discuss the metrics to consider when choosing b/w Chatbots and voice bots!
Ways of Conveying Information
The first metric to compare is how a bot can convey the information. In a chatbot, users can look at multiple images, texts and compare the products easily. Hence, they are more effective, especially when it is an e-commerce store or website. On the other hand, a voice-enabled bot can only communicate sonic information. And the chat is more impactful with numerous elements such as texts, images, gigs, and much more. But in some current scenarios, a voice would work amazingly better than a chatbot when it’s about playing your favorite music while driving or at home!
Ability of Transmission!
Looking/glancing is considered the fastest way of grasping anything. Listening is slightly slower, and then reading comes as the least engaging way! But it also depends on the platform and industry type. While talking about voice or chat, voice can convey a lot in less time, and in chat, you need to write long sentences to get all your information correctly.
What all you offer for a User Journey!
If you have a linear user journey and not many paths included, then a voice would be a perfect choice. There are several options- Choosing from a menu, comparing options, and chat is much better than voice. With carousels and quick choices, you need to remember and read to answer correctly. Thus, the potential paths you need for customers to go will decide the bot type.
Conclusion
AI is rapidly revolutionizing the customer service experience, and the types of bots are making the ways more feasible and seamless at the same time. So, it’s on you which one to choose. So, are you prepared to adopt a bot? If yes, you can take support from BotPeguin to have an intelligent chatbot within a few minutes and at no cost.
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What are Voice Bots? Difference between Chatbots and Voice Bots — BotPenguin was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
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Flow Diagram Software
Hi guys!
Can you recommend me a flow diagram software for chatbot dialogue flow? Any info would be appreciated.
Thank you!
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Help for Noncoder
Hello, is there a way if you can build a chatbot and auto liker for this app called “Wizz Make New Friends”? And also, can the chatbot have conversations with people after you teach it phrases and interactions, and can the auto liker automatically swipe to the right? I’m just wondering if you can do this because I use this app to grow my social media, but since I am not a coder, I don’t know how to haha! If anyone can do some type of explanation/tutorial, I would appreciate it a lot!
submitted by /u/SnooWords77
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Manychat and AR
Is it possible to use Augmented Reality for Manychat messenger chatbots and if yes can I ask what are the limits and how?
submitted by /u/CautiousFishing
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Top Chatbot Use Cases / Applications in Business in 2021
Are you planning to create a chatbot for your business or you here to learn about this trendy technology? Then, you have come to the right place. Today, this blog will tell you about the top chatbot use cases which would help you roll out chatbots at your organization seamlessly.
While we were writing about a chatbot, several bots in the market, and numerous details about it, we started noticing and examining the areas where bots added value to businesses, in short, chatbot use cases.
There are multiple ways to connect with your audience. But one of the most effective and efficient methods for any business irrespective of its size, nature, or type is “AI-powered chatbot.” In today’s model time, companies improve their customer service game with excellent Chatbot uses.
But before moving forward, let’s walk through some basics.
“ Chatbot is that little chat box that opens up at the bottom right of most websites and usually sports a human image or icon and initiates conversation.
So, of talking about the technical definition- An AI chatbot is computer software that can interact by text for text to speech with the user of a website or any other bunch of applications.”
The best thing about bots is that they can understand natural language, which makes them the perfect tool to engage a wider audience range without any problem. Even according to the present technological landscape, if you must know, New technologies Used In Chatbot Platforms Enhancing User experience, chatbot use cases are considered as the promising expressions of interaction between machines and humans.
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4. How intelligent and automated conversational systems are driving B2C revenue and growth.
So let’s get started!
Here Are Your 11+ Use Cases for Chatbots!
So, we will show you how companies are using bots for various job roles in the different fields of Customer Service, marketing, and more.
Customer Support Services (CSS)
1. Answering and resolving Customer queries
Here’s your first Chatbot uses. We all know the primary function of every Chatbot to stimulate conversation with the users and support them throughout the purchasing journey. I’m most companies, 80% of customer queries are made up of just a few or same issues. And these repetitive problems are simple enough and can be handled in most ai use cases.
Answering questions is the basic and foremost function to perform, but a highly supportive chatbot use case will help customers achieve instant payments from there itself.
For instance- if any customer wants to know the package’s delivery time, it makes sense to let the bot perform and handle such queries and free the human staff.
Hence if the audience is wide, then it’s not an easy task to offer high quality and fast support services to every individual. Surprisingly, it even supported the world during the global pandemic with instant responses and offering assistance- “chatbot helps in fight against the COVID-19 pandemic”. Thus, here one of the chatbot use cases can help you give 24/7 presence and power to treat everyone with impressive services. Take a look at how interactively BotPenguin is talking to the user!
2. Assigning the Customer to the Support Team
In case the customer query is complex and can’t be resolved by the bot itself, you can train your bot to switch swiftly between bot to a human agent and lead them further to make sure the customer gets the needed solutions and all that it is looking for! According to one of the Aspect customer experience index around 86% of users expect bots should always have an option to transfer to a live agent. This ensures consistency and offers hassle-free conversations between users and companies.
Here’s one of the famous examples and ai use cases, the cosmetics giant using a boat to offer a quick and one-click customer feedback interface. To let them process the customer’s unique demands.
3. Order Food and Book Tickets Via Bots
Before making final purchasing decisions, the customers always ask for the same cushions regarding the products and services and other details. Hence, answering repetitive questions will take your valuable time and resources to reduce by using chatbots.
This chatbot use case can be the most feasible solution for your website and answer Innova solutions regularly without further delay. These can be the questions like:
- Can you please tell me the available seats?
- What types of pizzas do you have?
- Can I order now?
- What is the delivery time of my order?
- What are the upcoming events?
- And much more
By guiding them with the right solution, they can also help customers take their action.
For instance, check out this dominos Bot offering quick options for orders and more.
This bot lets the customers order pizzas and food even if you can track your order and even reorder your favorite one. This is the magic of AI; it knows you well and what you like and what you don’t. These ai use cases leading e-commerce stores market and sell their products more effectively without any problem.
4. Recommending, Tracking, and Updating- all via Bot!
One of the best ways of delivering a positive impression on your customers is to help them make a better purchasing decision and make them aware of better options available according to their needs. With the learning bot, you can make it easy and way more useful than ever before. You can readily recommend while considering their budget and other inputs.
As we all know, there are cumbersome tasks to perform for any support agent, and you can easily lay off a lot of burden from their shoulders by automating and letting them focus on more crucial areas.
A bot cab performs all these roles seamlessly- recommending, updating customers with new discounts, deals, and offers, tracking orders, and notifying the respective team about the stock.
Some key highlights are:
- They offer personalized solutions and options.
- They offer a better customer experience and support team to reduce the stock shortage. To get a better idea of it look at this E-8T (food recommendations) bot.
5. Process Return and Exchange Request Seamlessly.
Facts say that one of the standard support FAQs (Frequently Asked Questions) is for refunds or exchange requests. Thus, businesses should have a sound refund and exchange policies, but to communicate effectively, you can use a bot with which customers can register their inquiries within a minute. Integrating a bot as a primary contact to handle such requests helps save time and raise team productivity.
With this one of the special chatbot use cases, you can improve your after-sales services too.
6. Helps in collect customer feedback
Here’s let’s talk about the next chatbot use case. Chatbots is collecting information and data from prospects, which helps in improving service and product quality and even conversion rates for the business. You can also store and look into previous insights such as their complaints or suggestions by performing chatbot analytics.
Now, how do you connect customer feedback from a huge customer base? Previously, companies used to perform surveys, but it’s not that easy to let your audience participate. The primary reason is friction on customers’ faces, and it’s annoying to fill out long and lengthy forms. You can do it with a bot by just giving menu options, and a few clicks can record the feedback during the order or any other action.
suggest that “traditional service over emails have a 10% open rate with less than 5% completion rate.” And thus, you must know that they are for your benefit, not audiences.
Now, the Chatbot Use Cases in Sales
7. Sales Assistant
With the advent of technology, people got smart and shop only after knowing the products and services. They are always keen to know what categories or varieties of colors are in stock and any other relevant information.
Thus, integrating this chatbot use case can act as an assisting hand to sales personnel by notifying them to simplify the lead creation process and other updates.
Managing a team requires a good period, cost, and effort. So, to minimize all of it, Deccan develops and streamline new features within their sales departments with automated guidance. Thanks to AI, companies can have a 24/7 ready personal assistant for customers. If you are willing to offer faster navigation throughout the wide range of products and services to the customers, this chatbot use case will be the ultimate choice.
8. Selling in Text-Only Channels
By integrating chatbots to your official site or website and even other messaging platforms (Facebook, WhatsApp), you can help your prospects purchase instantly within the chat interference without checking multiple pages.
For distance domino’s lowest rates, pizza boat, which runs in Facebook Messenger, is the process of ordering pizza within the chat itself. The customer can easily order and get their pizza delivered to the given address in chat.
9. Best Assistant for your Team
So far, ai use cases discussed in this article are mainly customer-centric that are focused on supporting customers and reducing the organizational teams’ workload. We will go on a different track and recommend you all an internal or administration supportive chatbot use case.
Even the company’s employees belonging to different teams such as technical support teams and sales team marketing also need support to figure out solutions to the complex problems and get fast access to customer information while handling any customer query.
And all this can be done via the bot, a boat into your CRM, and other systems that can help you seamless onboarding, faster data access, and getting updates on relevant information to all the employees at once.
Chatbot Use Cases in Marketing
10. Better Lead generation
All companies invest a lot in sales teams to find qualified leads to increase their customer base. The primary motive is to contact gold customers and get them interested in its services.
So, let’s explore another useful chatbot use case.
Communicating with the prospects at every single stage of the sales funnel is essential to help them get more educated about your products and services and your business idea. Thus with the right time of interaction, it can help you get many qualified leads and help the staff do further nurturing.
Check out this super bot by a company named “Seattle Ballooning” that offers hot air balloon rides, about which you can get all information via its bot!
11.Fun Promotion
Every company needs to flourish their marketing mix and strategize impressive marketing pathways to promote their business immensely in the digital marketplace. This time people like to have fun and do their actions. The painting channel you used to attract audiences must adapt to their needs and requirements.
That’s what chatbots do!
You can become more creative in your promotion campaigns by having short quizzes, offer goodies, announce winners, and have a reward system with which you will automatically attract and generate more leads.
We say that chatbots can become an essential element to your marketing mix for sure! National Geographic uses its Chatbot to host several online short quizzes always to engage the audience.
12. Bots help in Simplifying Pricing.
When visitors navigate the web pages to check out products and services’ prices, they might get confused with the sheer categories available to them even though they have comparison charts.
This confusion can lead you to miss out on a potential customer, so 2 to prevent this, you must support these exclusive use cases for Chatbot. By having a live chat feature, customers can easily ask for what they are looking for and get all the related information then and there. Help in saving time and making the purchasing process more swift and fast.
Here’s one of the companies, which helps its prospects find the best prices and shortest routes to travel seamlessly.
Conclusion
As you have seen, more than 10 creative and highly innovative ai use cases that help your brand grow in the long run. And the list mentioned above is not limited; they can do so much more and will do in the coming future. If you are thinking about where to commence, then BotPenguin can support you with all these use cases and even more.
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Top Chatbot Use Cases / Applications in Business in 2021 was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.
