Hello! I’m having a friendly debate with our IT folks about whether a traditional chatbot has the capability to query a database (via API and/or SQL connection) or if you also need a separate RPA solution to allow that.
What do you say?
I was under the assumption that you would only need RPA in instances where you do not already have API or SQL capabilities, but please let me know if I’m mistaken.
Any other technical advice on this that I might be missing? Thanks!