I am currently working on my thesis and the topic of the thesis is “chatbot user friendliness for online businesses”. We currently are exploring the idea to have a chatbot implemented on a website where the user can choose a DMN model (basically a flowchart). Based on the chose model, the chatbot will ask questions to the user to provide the optimal output/solution given the inputs from the user.
This was actually already done by a previous thesis, but it was only locally and used Telegram chatbots with a Python back-end. I was wondering if any of you have a good idea how we can implement this further into a website? Are there any existing platforms where we can make our own chatbot and implement it into a website? Look forward to hear from you guys!