Building a Chatbot for Your Business: Statistics to Watch Out in 2021 and Beyond

Chatbots have gained traction in the business industry in a short span. We can see every other online business investing in Chatbots to improve their customers’ engagement and customer services.

Some of the most popular AI-enabled voice assistants and Chatbots are Google Home, Apple Siri, Microsoft Cortana, and Amazon Alexa. They have transformed the way customers do online searches. The best thing is you can implement Chatbots to your website, messaging app, or social media channel and offer your customers human-like conversation round-the-clock.

Before hiring a Chatbot development company for your business, let us look at some trending statistics about chatbots in 2021.

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• According to Outgrow, every 3 in 5 millennials have used Chatbots for online search at least once.
• Gartner says that voice will account for 25% of customer interactions by 2023.
• Currently, we have more than 300,000 active bots across the globe, as per the review42.
• Businesses that use Chatbots for automating conversations are likely to meet their customers’ needs and demands better by 27%.
• As per the research by TechCrunch, we can expect $40 billion+ through voice shopping in the USA and UK.
• The industry that will make more profits using Chatbot technology is retail. It means 70% of Chatbots will be retail-based by 2023.
• According to HospitalityTech, travel Chatbots can help us save both time and money. Thus, we can expect 84% users taking advantage of this innovation.

Based on the above discussion, we can say that Chatbots have a bright future in every sector and industry. It is still booming. If you adopt this technology to your business early, you can gain an edge over your competitors and increase your revenue by 30%. So, hire a Chatbot developer today to begin your journey towards a voice-enabled world.