It is one of the first of its kind in Central Europe
You don’t have to be a superhero who sacrifices his whole life to save others. Periodic blood plasma donating takes only a few hours a month and it can have the same effect. In addition, Czechs will now receive all the necessary information about donations from a new and unique artificial intelligence voicebot. It is available on the website of sanaplasma donor centers since the beginning of June 2021.
How is the collection of blood plasma? Who do the drugs made from it help, and what conditions must donors meet? These and many other questions regarding blood plasma donation will be answered by a new digital assistant of the company sanaplasma, which operates eleven donor centers in the Czech Republic. It is one of the first solutions of its kind in Central Europe.
One of the first Czech AI medical chatbots
The solution in the form of a clever chatbot was developed by the Czech-Slovak startup Born Digital, which focuses on digitizing contact centers, in cooperation with QUANTIMA company. The main task of the solution is to provide all the needed information about the collection of blood plasma to those interested in donating, and thus save time both for them and the healthcare professionals.
“It is one of the first Czech AI digital assistants to connect healthcare facilities and their visitors. Chatbot represents a great step forward in the field, where similar solutions are not implemented much yet,”
said Born Digital co-founder Zenon Sliwka.
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The chatbot will be waiting for donors in a visible place on the website. Thanks to modern design and artificial intelligence, communication with it is easy and pleasant.
“It will very quickly offer answers that people would otherwise have to look for on the site. You can communicate with it using preset queries, but also with your messages, which can be much more specific. Thanks to advanced technological solutions, the conversation is natural and very similar to exchanging messages with a human operator,”
described Innovation Lead Manager Born Digital Linette Manuel.
Chatbot’s duty started in June 2021
Visitors to the sanaplasma website had first met the chatbot at the beginning of June when the pilot phase of the project begins. Since the start of its’ duty, the chatbot already has all the necessary knowledge. He can answer not only all general questions about plasma donating but also questions concerning, for example, the influence of the donor’s health on the possibility of donation.
“In addition to our specialists, healthcare professionals and doctors were also involved in the preparation of the solution, overseeing the right formulation of the answers and participating in the testing themselves. Thanks to this, every information that the chatbot provides is checked by the professionals,”
The new AI digital assistant not only far surpasses classic chatbots, which often require meaningless repetition of questions and provide only a few preset answers. It also has advantages over human operators.
“It can be easier for many donors to confide their details about their health to artificial intelligence than to write it to another person. The digital assistant will always remain neutral. In addition, data security is crucial to us, so we anonymize all the information obtained,”
said Jan Štěpánek, who manages the sanaplasma centers. He also adds that chatbot needs almost no personal data. Only when it is necessary to connect the caller with a doctor due to a specific question, the chatbot will ask for his name and contact.
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An AI chatbot will advise the Czechs on plasma donation was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.