Month: May 2021
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Chat v/s Email v/s Phone: The winning customer support channel
Email, phone calls, and chat. Is one truly better than the others? Does any of them create customer experiences superior to the ones made by others? Read on to find out which channel claims customer support glory. Email Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would…
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How Conversational AI can Automate Customer Service
Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty. In the past few years, Conversational AI has disrupted…
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7 reasons why your business needs a Chatbot – BotPenguin
submitted by /u/botpenguin1 [link] [comments]
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How can I have a chat bot reply for me when I get text messages?
Just to mess with my friends if even if someone keeps bugging me I think it would be so much fun if I could have the chat bot talk for me. Is there anyway to implement that ? submitted by /u/SufficientCrystals [link] [comments]
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Google Dialogflow CX vs IBM Watson Assistant
Hey! Can anyone help me identify the differences between Dialogflow CX and Watson Assistant? Has anyone come across any helpful links? Or have you used both platforms before? Thanks! submitted by /u/astro-90 [link] [comments]