Does anyone here know if it’s possible, or have they seen, a proprietary chatbot embedded within a companies social media page? I realize this is a weird question and you may be wondering “why would that be needed, just leverage the existing chatbot capabilities those sites already offer”…and you would be right. Guess I was curious to see if a company has ever (or is even able to) enable a proprietary chatbot directly on their social media pages. Figured why not see what my fellow redditors thought!
Company x has chat bot on their website that Customer y engages with. Customer y later sees that same chatbot pinned to the FB page of Company x, and can have the same conversational experience on FB as they had on the website for Company x, without using the messenger app.