The chatbot industry was valued at about 17 billion USD in 2019 and is projected to reach over 100 billion USD by 2025 (Mordorintelligence, 2020). With a probable 34% cumulative annual growth rate, the industry shows promise in service automation. Besides, 65% of customers worldwide showed an inclination towards chat connectivity over customer call support (BotMyWork, 2020). However, the chatbot industry is facing significant challenges that are holding it back.
