Month: May 2019
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Automate Tier 1 while Keeping Agents in the Loop
Using Live Chat to Seamlessly Handoff Chats to Agents. Chatbots are useful at *Tier 1*, but humans are good at solving complex problems. Sometimes it is tiring to do the same thing (e.g., booking a hotel room) over and over again while keeping the quality of service high. Now we have made it easy to argument chatbot…