Month: May 2019

  • Automate Tier 1 while Keeping Agents in the Loop

    Using Live Chat to Seamlessly Handoff Chats to Agents. Chatbots are useful at *Tier 1*, but humans are good at solving complex problems. Sometimes it is tiring to do the same thing (e.g., booking a hotel room) over and over again while keeping the quality of service high. Now we have made it easy to argument chatbot…